Metro Bank Reviews 

Unfortunately,not the kind of service available that was offered at the start of the business. Metro bank in high Wycombe, England, has lost the quality quite significantly. To open an account for my 11year old,who already has a young savers account,I was given new information every time I visited up until round 6. Being patient is not a problem for me but rude and arrogant behaviour towards a customer is not something tolerable. I was told by a member of staff that I never saw them two days ago and that member of staff was not even working on that day. I had to take my child to my old Barclays bank and got the job done in a much politer manner. Not to forget,they were also very busy this morning. Advice for new customers, think before you decide to bank with metro in high Wycombe.

Rubbish bank. Want 90 year old in laws to drive 200 miles to change their address even though they did it in branch before they moved.
Unhelpful on phone, no email contacts, online systems poor.

Online banking set up is impossible and takes forever. We have wasted so much time on the telephone trying to access our money. When we finally gained online access we did a £1.00 test payment to make sure our money was received by the correct bank/payee. All correct. So went ahead with actual amount we needed to pay to today to the same already tested account. Received a text saying payment on hold until we ring Metro! Spent 20 minutes waiting for an advisor then bank closed 8.00pm furious pretty much wasted afternoon and important payment still not made. Just appalling. If a problem why not ring us? Just hope we can access our money tomorrow. Very upsetting and totally unacceptable.

Metro Bank has extremely rude and unprofessional staff, very poor customer service and not friendly policies. Actually they have structural racist policy. I have never seen so badly mannered Bank in my life like Metro Bank. I will not recommend either my enemy to have anything with this unserious and time wasting Bank. I am very disappointed.

I left UK for a holiday, tried to pay for a visa, however the transaction was declined.
Even I wasn't able to withdraw money using any ATM.
Contact the CC, They are very good for apologise, and sorry to hear that and take care.
No metro bank any more

Don't do it yourself, have some respect for yourself and join a normal bank!! I cry a little bit everytime I have to go into metro bank, I just don't understand why the staff look like they are going to stand in a police line out, and address customers like there 'on the block' ?? They might as well come to work in grey Nike tracksuits.. I'm working hard to change my bank.

Metro Bank its a rubbish bank I never received my wedges on time with then they always making interest with your money then they release your money and when ever I called in customer service they making us like a fool I had a LLOYD'S BANK account last 9 years I never had a issues seens I joined metro Bank omg I am going back to the LLOYD'S bank again I never recommend it open in metro Bank account

Quick to throw you under the bus. This Bank is ruthless after twenty years of business account they withdrew the product and increased the interest costing additional £650 per month, wont listen to any plea. I would avoid opening account with this bank.

Metro bank is roguish and not fit to be a bank in this day and age in the UK.

I opened an account with Metro Bank in 2018 because I wanted to use it for my wages since my bank was not granting credit.

Money was then transferred to my account for the purpose of purchasing school supplies. Then Metro Bank closed my account and kept my money until I applied for the services of a lawyer to retrieve the funds. Once I got hold of the funds, I was happy and thought that was the end of it, only to apply for credit this year and be told that I have a Cifas marker placed on my profile.
I then requested a DSAR and realized the lies placed on my file. Metro Bank is not fit to offer services as a financial institution due to the way its customers are treated. I have researched since I realized the harm that has been done to me, and I have realized this has been done to many people.

When I contacted the bank to make a complaint, I was told my complaint would never be upheld without reviewing the issue.
I feel the ombudsman should investigate the bank's activities and help me and any other innocent customers in this situation find a solution.

Thank One star too much for this bank ,stuff rude ,I have account in StAlbans branch every time even if you only one customer in branch you have to wait to be served about 30 min and just waiting when stuff finish conversation between each other and with angry face call you like telling you why did you come here ? plus completely rude manager AJ Islam no have idea how to deal with customers,rudest person I have seen in my life , I feel myself in cheap market shop not in bank ,avoid !avoid !avoid ,I erased complain and closing my bank account tomorrow!Wotse bank of UK !

Went to my local branch in Romford today .I explained that I wanted to reinvest my money?,There is a half an hour wait.So I booked in and waited..so now my time has been and gone by twenty minutes. I had wasted one hour of my life.The staff are walking back and forth to a printer and no-one is getting seen.I went up to the desk again"there is another wait of twenty minutes at least."..At this stage my head is thumping. And feeling sick ..Metro what has happened to you? You used to be such a nice place. I feel like going back to withdraw my money and finding another bank.. it's not that there wasn't enough staff as I counted at least 8.If I could rate you a zero I would.Avoid this place

I was in my branch informing them of fraudulent activity, and the withdrawal request was pending they still allowed it to go out from my account. Now, 10 days later, there is no correspondence from the bank and l have not received the money yet. Disabled pensioner left with no money.

Not good…. stuff rude and not helpful at all card is bad u can’t put money from post office u have to go bank and wait 2 hours so u can deposit money what’s a joke if I could give you 0star I will

Absolutely shocking customer service, my bank has been frozen by this bank for over 2 weeks. Called them every single day to resolve but they blame over departments. Do not even consider having a bank account with Metro bank.

This is the worst bank in England!. Money disappearing from accounts, taking them over 2 months to deal with an Atm matter for charging and debiting my account without paying out the cash and still waiting to hear from them. Useless bank compared to others on the hight street. Very rude staff that hung up the phone while i was making complaints. I'm done with them!

My local branch is Uxbridge. Staff are unfriendly and some services nor available. Eg: if magic money machine is out of order, cannot deposit more than 5 bags of coins. But other branches are accepted. Staff said that its branch policy. But nothing written to explain at counters or Uxbridge branch. I have decided to switch my banking to barclays bank. Very disappointed

Took my money twice . And they tell me system is updating balances aren't what they should be . This is suposed to be a bank for christ sakes.

I was at Metro Bank Uxbridge to see if I could get an update on my credit card. I have to say that the staff are not very friendly in fact I found the assistant manager absolutely miserable to deal with as she was doing me a favour by being there. I approached Billal and asked if he could help as I looked up he gave a smirk to the assistant manager. When I asked he couldn’t answer my questions regarding my credit card being reinstated so she interjected. I explained that I had spoken to Juliette in Hayes & had no response back. So this assistant manage I believe called Manpreet said I would have to go to Hayes. This is absurd that she couldn’t access their data base, being the same bank! Then internally she messaged them while I’m waiting not saying anything 5min later says that Juliette is on holiday and she can’t get to her emails. She went on to give me the same spiel about have to wait 6months. I told her that I had applied for a C.C with another bank and it was about to arrive, so I don’t know if I should move my money from this bank to another, she replied it’s up to you if you want to close the account or not. Very unfriendly and unprofessional. All this time Bilal sitting next to her not serving anyone else and looking like a rabbit in-front of a cars headlights. This use to be a good bank with good people, where have they all gone ? And why employ rude, unprofessional & unhelpful people who have NO interpersonal skills?
Metro Bank really need to retrain their staff on a monthly if not daily basis!

shameful, they discriminate against my company, because it does business with Algeria and they say that it is a country of risk, while it is a current bank account.

Shame really,However i feel that the whole experience inc the app is better at Starling.This means that I will be soon switching out the Metro account for another one elsewhere.