While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the company's service, finding it unfair and inflexible. They frequently mentioned issues with the payment process, particularly regarding fines that seemed disproportionate to minor infractions. Reviewers also highlighted problems with the staff, describing them as unhelpful and unwilling to consider individual circumstances. The location of parking areas and the clarity of signage were also common concerns, with many customers feeling misled or unaware of parking restrictions, leading to unexpected charges.

What people talk about most

Location

Users describe negative interactions with location, primarily due to unclear and insufficient parking... See more

Price

Reviewers express strong dissatisfaction with pricing, frequently citing what they perceive as excessive and... See more

Service

Reviewers highlight negative aspects of service, consistently expressing disappointment and frustration. Many... See more

Payment

Consumers find payment to be a negative experience, often citing unfair practices. Many reviewers report... See more

Based on these reviews

Rated 1 out of 5 stars

Bunch of robbers. Didn’t see the signs & spent 10 minutes over the 90 permitted. Blue badge passenger makes no difference. Don’t even like McDonalds food but it was the only service area en route to o... See more

Rated 1 out of 5 stars

Absolute predatory scum. Blocked in by an UberEats driver who just left his car in the middle of the car park, while he picked up his multiple bags of burgers. Abandoned his car right behind mine, s... See more

Rated 1 out of 5 stars

I hope the people who work at Met Parking Service take a good long look at themselves in the mirror, they should ask themselves if their parents would be proud of them, because I am pretty sure of th... See more

Rated 1 out of 5 stars

Absolute crooks run by a communist dictatorship. They carry out their own investigation and conclude in their favour. I was charging my car in a McDonald's carpark and I was unaware there was a time l... See more

Rated 1 out of 5 stars

As everyone states, very poor signage ensuring that everyone receives a ‘fine’. I bought a coffee in Starbucks at Stansted airport, spent 17 minutes drinking it in the car and received a £100 fine -... See more

Rated 1 out of 5 stars

There is no adequate signage at the car park or within McDonalds explaining the parking charges. At night, the car park signs are invisible. This company is clearly using poor signage to ensure tha... See more

Rated 1 out of 5 stars

All bullshit,As a taxi driver the closest petrol pump for pick up passenger from Stansted Airport,I put petrol,using toilet and bought some stuff from them ,I had my food in that parking lot assuming... See more

Rated 1 out of 5 stars

This is clearly designed to get money from people, signage on the site are very poor. Upon researching I read that someone been fined for going to sturbucks, we used mc Donald’s and been told that onl... See more

Rated 1 out of 5 stars

Gatwick Mc Donalds early in the morning - chaos in McD's which delayed service, unable to validate ticket, exit machine call for help not working and then overran time (which use to be longer). I appe... See more

Rated 1 out of 5 stars

Went foe a coffee at Starbucks, which apparently is on Stansted airport land, and therefore governed by their rules, spent 45 minutes there and got a £100 fine. Didn’t see any signage at all, in the c... See more

Rated 1 out of 5 stars

Robbing con artists, was meeting my cousin and my 94yr old nan in mcdonald's they were late as my nan is 94 and walks very slowly!! Stayed 100 minutes not 90 min I got a fine!! Will not use mcdonald's... See more

Rated 1 out of 5 stars

Shameful experience - £100 fine for a £10 meal I received a £100 fine for parking at the McDonald's in Canning Town, where I parked in what appeared to be the restaurant's own customer car pa... See more

Rated 1 out of 5 stars

I stopped at pump 1 at Hampton Court BP garage. Filled the tank. Bought engine oil. Had trouble opening the oil filler. A van driver helped open it then there was a queue to pay I got a parking invoi... See more

Rated 1 out of 5 stars

Complete and utter scumbags. Parked at Starbucks at Stansted and only stayed for 18 minutes to go in and buy a coffee. The sign says Starbucks customers can park for FREE for 60 minutes. I truly wi... See more

Rated 1 out of 5 stars

If I could get away with not giving them one star, I would! How can it be that MET are getting away with this? Reading the comments below no one has said anything positive about this company and m... See more

Rated 1 out of 5 stars

⭐ 1 star – Unfair and Inflexible MET Parking issued a charge against us while we were genuine McDonald’s customers, despite my child having Type 1 diabetes, which required extra time to eat safel... See more

Rated 1 out of 5 stars

Disgusting predatory scheme. They seem to own one half of a parking lot one side of which is free parking. There aren’t any actual separations and you can circle around to the other meaning I have n... See more

Rated 1 out of 5 stars

Parked in Starbucks car park, went into Starbucks and purchased some items. Drank and ate those items then drove out of the car park. All within 39 minutes. Large writing on parking signs state th... See more

Rated 1 out of 5 stars

Update: turns out the parking fine wasn't for Stansted mid stay carpark. It is for parking at McDonalds for 36 minutes to grab breakfast after picking up a reletive. Apparently I parked in a Starbuck... See more

Rated 1 out of 5 stars

In my opinion, this organisation operates like a complete scam - relying on intimidating legal-sounding letters to pressure people into paying up. Imagine issuing a charge for a disabled perso... See more

Rated 1 out of 5 stars

I parked at my local gym and forgot to register my car once. I appealed with proof that I was at the gym at the same time, and they accepted it — yet still forced me to pay £20. This feels completely... See more

Rated 1 out of 5 stars

Impossible to speak to the permits team to sort out your residents permit but the fines payment line is open 24/7. Scam. Dunno why Peabody went with them for the contract. Brown envelopes I'd guess.

Rated 1 out of 5 stars

Very small print used on displays in car parks. Despite being a customer in McDonald’s and making purchases this was disregarded due to ‘overstaying’. Visited a site with several children who took a l... See more

Rated 1 out of 5 stars

If I could put 0 stars I would. I get that everyone has to make money but this is disgusting. Be warned, if you go to Stanstead airport, and you go to the BP and the mc donalds just outside of the a... See more

Rated 1 out of 5 stars

Was being driven by a care worker stopped very early in the morning to go to disabled toilets as I have mobility issues care displayed badges within the Car area nine days later received a notice... See more

Rated 1 out of 5 stars

Awful company. Received a £100 charge for parking in a disabled bay at McDonald’s Strood, Kent BECAUSE McDonald’s SAID PARK THERE, your order isn’t ready. I said it’s a disabled only place (there we... See more

Rated 1 out of 5 stars

On the 16th June at around 1am when I went to Stansted to pick my girl but the flight was delayed. Feeling hungry while waiting, no choice around there, I drove to Mcdonald and hoped to see whether no... See more

Rated 1 out of 5 stars

I had a shocking experience with MET Parking Services at the McDonald’s Stanmore Cornerhouse (Site 896). They issued me a £100 parking charge for allegedly parking on double yellow lines — but... See more

Rated 1 out of 5 stars

Wouldn’t even give this company a 1 star if I’m honest! Nothing but a bunch of bullies!!my partner received a fine because we were parked in a disabled bay at McDonald’s and although we had my sons bl... See more

Rated 1 out of 5 stars

I'm a blue light worked, had lunch at McDonalds with a depressed friend who needed cheering up . over stayed by 18 minutes and its now costing me £60. This company is vile.

Rated 1 out of 5 stars

Robbers with no customer service . Absolutely Appalling Appeals Process- I went to McDonalds Southall in July 2025. Unfortunately my mother needed to be escorted out the premises... See more

Rated 1 out of 5 stars

MET PARKING SERVICES, send me a penalty, make up penalty to scamm me for £100 , i have prove I was NOT in their carpark and still send me penalty.

Rated 1 out of 5 stars

I parked at MacD and went in for an ice cream and expecting my mate from Reading. I had to come out for a few minutes on to the road to direct him. Few days later I got this notice for 100£. Saying i... See more

Rated 1 out of 5 stars

⭐☆☆☆☆ Avoid MET Parking Services — a disgraceful example of motorist exploitation If you’re a weary, law-abiding driver stopping briefly at a motorway service area, beware of M... See more

Rated 1 out of 5 stars

The British parking association need to monitor this corrupt company very closely, received a ticket and I wasn’t even there at the time they stated. If any vulnerable or elderly people read this! Ple... See more

Rated 1 out of 5 stars

This company is predatory. We received a letter from them asked for fine of £60, if not paid in 14 days, it would increases to £100. We were surprised to see this. They accused us f... See more

Rated 1 out of 5 stars

My experience with MET Parking Services has been extremely disappointing and unfair. I received a £100 parking charge (which was later increased by an additional £70) while visiting... See more

Rated 1 out of 5 stars

My correspondence to Met parking service To Whom It May Concern, I am writing in response to the documentation you provided alleging a breach of parking time at McDonald’s, en... See more

Rated 1 out of 5 stars

Predatory parking fines. Spent 11 minutes over the allotted 60 minutes for lunch at McDonalds Whittlesford and got a £60-£100 PCN. Have put in an appeal.

Rated 1 out of 5 stars

As a NHS urgent care driver I would like to say how disgusting this parking management company is ! I briefly parked in the wrong parking bay in an NHS urgent care car on call in the local Mc donald... See more

Rated 1 out of 5 stars

I HAVE RECEIVED A HARRASSING LETTER FROM DEBT RECOVERY PLUS DEMANDING MONEY ON BEHALF OF MET PARKING SERVICES, I HAVE ALREADY WARNED MET, THEY HAVE UNTIL MONDAY 9TH MARCH, THAT I SHALL TAKE THEM TO CO... See more

Rated 1 out of 5 stars

Absolutely scammers !!! Spend 16mins at the parking where sign was clearly shows 1hr for free and I get £100 penalty ticket !!! What a joke !!! SCAM, WON'T GET A PENNY FROM ME


1.1

Bad

TrustScore 1 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Revolting company that needs disbanding

Who knew that there was a company where theft was a saleable job skill 😱. These idiots gave me a parking ticket for a day I was not even there. Sent them proof. They never replied. The first I knew about the rejected appeal was the debt recovery letter. So not only are their practices underhand but their appeals process is a complete sham. Even when you prove you weren’t there they don’t care. Well I hope they enjoy chasing me for £170….

Oh yeah, this is McDonalds yet again.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Robbers!

I was issued a fine for overstaying the 90 minute allowance, however I clearly explained in my appeal that I own an electric car and only had a mere 6 miles remaining in my battery, therefore I could NOT physically drive anywhere else. Unfortunately due to the shocking set up of electric chargers in this country, there was only ONE charger in this particular car park and a beefy 4x4 was already using it, refusing to move for an hour. We had no choice but to sit and wait in the freezing car until the other car left and we could start our charging. I provided evidence of a receipt from our charging but SHOCK HORROR the appeal was denied "because our signage is clear." I wasn't disputing the signs! Well done guys, your signs are great, but what isn't great is your understanding that WE COULDN'T PHYSICALLY DRIVE ANYWHERE!! It's the same as breaking down in a petrol car! I had my elderly mother-in-law in the car too, so believe it or not I wasn't willing to drive 6 miles down the road, to then break down and sit for hours waiting for a recovery van to help us... MET Parking are a bunch of thieves.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

These guys are no better than thieves

These guys are no better than thieves. At Stansted they operate two car parks adjacent to eachother, one for MC Donalds and the other for Starbucks. The two buildings are no more than 15ft apart but if you park in one and you or a member of your car use the other fast food shop they fine you £100. Even if one or other is closed, this is what is happening nationally with car parks and we have similar problems with local shops, as drivers we need too keep reporting these issues to our Members of Parliament until action is taken

9 January 2025
Unprompted review
Rated 1 out of 5 stars

No better than thieves

These people are no better than thieves, charging me £60 for 18 minutes in an unlit car park where the signs suggested the first hour’s parking is free. Worse still, the BPA (British Parking Association) seems to exist merely to support the industry’s vile sharp practices.

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Parking over a boundary in a half empty car park

Received a fine for parking over the boundary. I parked this way as there had been flooding and I would have stepped out into a giant puddle. The vehicle was not preventing anyone else from parking there, but MET prefer to show no humanity and uphold their silly charge.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Bully boys tactics

This fraudulent company fines drivers without due cause and then uses dodgy lawyers to intimidate regular people with court action. They are pure scum.

5 December 2024
Unprompted review
Rated 1 out of 5 stars

got ticket for saying 2h20min at…

got ticket for saying 2h20min at mcdonalds, after doing appeal and providing 3 receipts that ive spend all that time in mcdonalds they said they dont care, rules are rules. Well guess what, mcdonalds getting 1 star also.

And because this is not a police, i wont be paying a penny and you can get in line and be the 7th person trying to chase up any defaulted loans i got as i dont live where i got my electroral roll

22 November 2024
Unprompted review
Rated 1 out of 5 stars

Visited McDonald's Donald's twice in…

Visited McDonald's Donald's twice in one day cameras didn't pick me up on way out and am currently considering going to court and paying a solicitor rather than pay them 170 quid. Absolute criminals. 0 stars.

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Most unhelpful firm.

We parked just over the allowed time. explained how it happened and explained I am on benefits. asked for a little extra time to pay point blank refused. Unhelpful

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Blue Badge doesnt count

Busy petrol station forecourt. Nowhere to stop. Parked to the side on yellow lines which , ordinarily, you can do with a blue badge. £100 fine followed. Had my profoundly disabled son in the car with me, and my husband went and bought a drink. As the driver, I didn't get out of the vehicle. Still deemed to have read the T&C's on signs that I did not see and was not aware of. If the usual rules for double yellow lines don't apply, the road markings should be a red line to make it clear that parking is not allowed.

9 June 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish company.unhelpful abd rude

Camera didnot pick my car on leavings an asda carpark. Took 28 days to recieve letter stating passed to relevent department then 3 weeks layer recieved final notice letter threating balifs.. would gice 0 stars if allowed..

11 August 2024
Unprompted review
Rated 1 out of 5 stars

Predatory!

Predatory!
They want us to pay £60/£100 for not validating our stay at KFC Gatwick in a car park that is specifically for KFC customers. Proof that we were genuine KFC customers and stayed less than the maximum 60 minutes allowed is not enough?

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Parked in Mcdonalds in June 2024

Had a meal at Mcdonalds in June 2024. No parking ticket was issued at the time, no letters were sent to me in the post but what did arrive 3 months later in September , to my surprise was a demand notice from a debt collection agency demanding £170.
I can guarantee they didnt send me anything on purpose in order to bump up the price.
Very bad practice.
What goes around comes around, their time will also come.

7 June 2024
Unprompted review
Rated 1 out of 5 stars

Thieving scumbags

Thieving scumbags. My mother parked up and had lunch with a friend, before spending over 50 quid in the shops on the retails park. They went 20 mins over the 90 min limit and got sent a fine. Mums friend is disabled and takes longer to get about, and for this reason they've been penalised. We will be using the shops and McDonalds elsewhere from now on.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

this company deserves zero stars

this company deserves zero stars, went into mcdonald’s and parked in the disabled bay with my badge displayed. went into mcdonald’s who took nearly 30 mins to give me my order, the minute i removed the badge from the dashboard to drive off that’s when the picture is conveniently taken of me in the ‘disabled bay without a badge’ where is the image of the 20+ minutes i was in the bay then if that was the case? absolutely disgusting. will not be paying the fine. take me to court if needs be as i have all the proof my badge was displayed, absolute robbing tw@ts

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Just received a fine of a £100 for…

Just received a fine of a £100 for parking in a disabled without showing the badge. I literally was going to get some milk. I didn’t think to put in the window as it was for max 5 mins .. I can’t afford it I’m struggling. Please can anyone tell me what will happen when I don’t pay 😢
It was a M&S garage.. I’m ashamed of M&S for allowing this 😱

2 August 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting robbing company and…

Disgusting robbing company and McDonalds should be ashamed for using them. I understand if it’s a customer car park, fair enough, but I was fined as a customer and made two purchases. I did not see any signs saying there was a time limit and let be honest, when you take your kids/grandkids for a McDonald’s treat, how many people read a lamp post? McDonald’s should at least have signage inside at the counter so people are made aware. Let’s be honest though, it looks like robbing unsuspecting customers is the aim.

12 August 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look