It's nice to have the peace of mind with pet insurance. I have the Preventative health in addition to the illness insurance. How wonderful to actually get money back from going to the vet! The reimbur... See more
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Review summary
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Super easy to submit a claim and consistently quick in paying out. Occasionally they request additional info, but are clear in what they need. I have never had a claim denied. I love that I can combin... See more
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I have never used pet insurance before, partly because I thought it was not a good value... MetLife offers great options for those looking to insure our four legged family members! Reasonable coverag... See more
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Email communication with MetLife is easy and responses are received on a timely basis. Chats are also quite good with company reps. polite and knowledgeable. Explanations of why MetLife is paying,... See more
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Company details
Written by the company
MetLife was founded over 150 years ago to help families navigate life’s twists and turns with financial protection. But then in 2020 we realized something: who rounds out a family better than our pets? And thus- MetLife Pet Insurance was born. Backed by a group of pet lovers determined to treat your pets as if they were our own, MetLife Pet Insurance strives to help you make sure your furry family members are protected. Our comprehensive pet insurance policies for dogs and cats help you cover the cost of injuries, illnesses, pet meds, holistic care, emergencies and more- allowing pet owners to help give their pets the best care possible. We also offer a unique family plan,1 which allows pet parents to cover up to three pets on one policy, and even offer a 0-day waiting period on accidents and optional Preventive Care benefits.2 That means no matter what your pets are getting into, they can be protected by midnight on the very same day you enroll in a policy. This commitment to helping provide pet parents with the best pet insurance possible, may be part of why MetLife Pet Insurance has won the “Pet Insurance of the Year” award 4 years in a row. 3 But that’s not all. Here at MetLife Pet, our passion for animals extends beyond the home. That’s why in addition to offering cost-effective pet insurance for dogs and cats, we also work with hundreds of animal shelters across the country to help our furry friends find their forever homes. Because at MetLife Pet, our pets are more than just animals. They’re family. 1 Coverage options may be limited for certain ages. 2 Family plan policies are limited to dogs age 12 and under and cats age 14 and under. Multi-policy discount is not available with Family Plans. 3 “2022, 2023, 2024 Pet Insurance of the Year Award” Winners, Pet Independent Innovation Awards Pet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois). ©2025 MetLife Services and Solutions, LLC. All Rights Reserved. L4805429[exp0927][All States and][No Territories]
Contact info
400 Missouri Avenue Suite 105, 47130, Jeffersonville, United States
- 1-855-270-7387
- pet_info@metlife.com
- metlifepetinsurance.com
4.7
Excellent
11K reviews
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Reply from MetLife Pet Insurance
Hello, Vaishnavi! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Alesha! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I just started the insurance so I’m not…
I just started the insurance so I’m not sure how it is yet
27 July 2026
Reply from MetLife Pet Insurance
Hello, Corrally. Thank you for taking the time to share a rating of your experience with MetLife Pet Insurance. Our team is happy to answer any questions you may have at this time. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you!
Fast and easy to do.
27 July 2026
Reply from MetLife Pet Insurance
Hello, Jerry! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Thank you, MetLife
MetLife makes filing a claim easier than my own health insurance! Their review process is quick and easy.Even the health insurance policy is written in a more positive, caring language than human insurance!
22 July 2026
Reply from MetLife Pet Insurance
Hello, Randi! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Terrible Customer Service
I’m extremely frustrated with how long this claim is taking to process. We submitted all of the information, they refunded us off of something that was free (which means they didn’t even review it properly), said we couldn’t get anything back from any of the other services (which is not true because his previous allergy shot was covered). After sending an email, I now get emails saying our claim is missing info. So it went from being fully processed to now missing stuff and I’ve uploaded the documents they’re asking for yet I keep getting the same email. I’ve emailed them now twice asking why what I’m sending is now working and no one is responding. I am very disappointed because this is such a headache.
16 July 2026
Reply from MetLife Pet Insurance
Hello, Amy. We are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
Great service and set expectations ealry
23 July 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The app makes placing a claim very…
The app makes placing a claim very easy. The customer service rep I spoke to for buying insurance for my puppy was very friendly and knowledgeable.
23 July 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Cameron! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Nice People to Deal With
Your agents are always friendly and willing to help. Your system has flaws. When a payment method is changed, your system does not update that nor give advance notification that there will be a problem in processing payments.
While your agents did attempt to help remedy the issue, it was ineffective.
16 July 2026
Reply from MetLife Pet Insurance
Hello, Tom. We are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
Reply from MetLife Pet Insurance
Hello, Kayleen! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Shiaian! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Bridget! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Responsive and quick reimbursement
The company is very responsive to claims. With this current situation, Charlie required 3 appointments to receive the treatment needed. All 3 claims were reviewed quickly and reimbursed in a timely fashion. I wish human insurance was this good!
16 July 2026
Reply from MetLife Pet Insurance
Hello, Karen! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Monica! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
It's very easy to file a claim.
It's very easy to file a claim.
The response time is very fast.
Then the $ was in my account within a couple of days.
23 July 2026
Reply from MetLife Pet Insurance
Hello, Lorraine! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The instructions made everything easy
The instructions made everything easy. I thought it was going to be very difficult. Everything was handle through the ap. Easy to upload your info and they had a quick response on my claim.
15 July 2026
Reply from MetLife Pet Insurance
Hello, Niomi! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Farrah! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Great service first timer
26 July 2026
Reply from MetLife Pet Insurance
Hello, Calvin! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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