I bought a coat long time ago, but i don't remember the website i got it from. I would like to get more clothes from this bran even thought i am in the UK. One more thing , your website doesn't work
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I visit Metisu at least once per week during any special season, and I'm never disappointed. Whether it's accessories, nice bags, pretty dresses or just to see their nice collections...I love this sit... See more
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Love the deep green fishtail velvet dress just received from Metisu! I'm not a dress person but needed something for a wedding and thought this looked classy, it's lovely, fits perfectly everywhere an... See more
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I recently placed an order for a dress I needed within a short time period. After reading so many negative reviews, I grew unsure and contacted customer service for a refund, unless they would be able... See more
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Company details
Information provided by various external sources
Discover women's fashion clothing and accessories online at Metisu. Shop for over 2000 must-have trendy styles. Free Shipping Over $100.
Contact info
Hollenbeck Avenue 1669, 94087, Sunnyvale, United States
- metisu.com
Absolute waste of money
Absolute waste of money...do not order from Metisu.
I ordered a dress that looked beautiful online. When it arrived it was made of very cheap material, the fit was awful (the elasticated waist was far too high and the belt was very cheap looking.
I asked for a refund and had a series of email exchanges trying to persuade me to keep the dress.
I was then given a return address in China and instructions for the customs label, all of which I followed and duly posted it off in November 2017. Here I am in April 2018 and my parcel has just been returned to me!!
I will be complaining to Trading Standards as this simply isn't good enough. The returns address needs to be in UK and an easy, hassle free process as is the way with most online retailers these days.
The solution when I raised this with Metisu was to post it to another address in China...why would I want to do that!
28 April 2018
Unprompted review
Refund now received
Having read the reviews I decided to order a size bigger than usual. The dresses arrived after about 4 weeks and thy looked good apart from them being were much smaller than stated. Not only that the core measurements (bust,waist, hips) were inches smaller the arms and neck were tiny. As I’d spent over £80 on 2 dresses I decided to return them. It cost my £20 to send them back to China.
After a month I had not received a refund, so I chased them up. I received a reply admitting they had received the items, I wonder how long they would have waited if i didn’t chase. To add insult to injury they replied to say they are deducting a further £4.77 they claimed for the original postage! I have still not received my refund.
I strongly recommend you to avoid this company!
Update - I have now received the refund minus the postage - thanks Metisu. The matter is now closed.
28 April 2018
Unprompted review
Reply from Metisu
Hello PC,
We are sorry for your inconvenience. Please kindly understand that the shipping time is out of our control. We are willing to help you return for refund and will make the refund for you as soon as we receive your return parcel. The Free Standard Shipping means if your order is over 60 dollars, we will cover the shipping fee for you. The shipping company has charged for the shipping fee since the package was shipped out. As you returned the items, you need to pay for the shipping fee we sent to you. Your patience and understanding is highly appreciated.
If you have any questions on this matter, please feel free to contact us by email support@metisu.com.
Sincerely
What a scam!!
What a scam!!! I have ordered 3 dresses and they all look very cheap, the sizing is completely off. I wear size M and I got it but it fits a size XS. The quality of fabric is very cheap, delivery time is over 3 weeks, and when I ask to return them, they offered me $10 to keep them or send them to China (shipping cost more than the products). It's been more than 15 days and still have not received even the $10.
26 April 2018
Unprompted review
Reply from Metisu
Hi dear,
We are deeply sorry for your inconvenience about your order.
Please kindly understand that the Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 business days and the Shipping Time depends on the shipping method you choose. The Shipping Time of Express Shipping is 2-5 business days and the Shipping Time of Standard Shipping is 10-15 business days. Besides, return and Exchange are both available within 30 days upon receipt if you are not 100% satisfied with the items you have received. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper and returning 3 items never cost more than the items values. We respect your decision and are willing to help you return for refund if you want.
Please rest assured that we are always following up on your issue. Generally speaking, we will make the partial refund as soon as we receive the confirmation from our customers. We wonder have you sent a confirmation email to us? Could you please let us know your order number or registered email address so that we could assist you furher? If you have any questions, please feel free to contact us by email support@metisu.com. We really want to help you solve problems and look forward to hearing from you.
Sincerely
I bought 3 dresses.They are so…
I bought 3 dresses.They are so fashionable that over my expection.It's a wonderful shopping experience.The customer service are so kind and patient to help me with my issuses.Thanks for the service provided.I will be ordering from Metisu again.
25 April 2018
Unprompted review
Reply from Metisu
Hello Jamie,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with the dresses and our customer service :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dress at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
I ordered two dresses from metisu and…
I ordered two dresses from metisu and they are perfect fit! So beautiful and love them very much. I was worried about the delivery time but they replied to me promptly! Although it took a bit long time to wait for it to arrive .Finally, I received both dresses on time. So wonderful experience with metisu business. Will do the business with them again.
25 April 2018
Unprompted review
Reply from Metisu
Hello Carol,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with the dresses and our customer service :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
Please kindly understand that the Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 business days and the Shipping Time depends on the shipping method you choose. The Shipping Time of Express Shipping is 2-5 business days and the Shipping Time of Standard Shipping is 10-15 business days. We hope you could find more lovely dress at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Metisu returning process
Seriously! which part of " I want the address so I can return the item" dont you understand?!!! It is not rocket science!! Why do you keep replying back to me without giving me the dam address?!! I have other things to do! Stop wasting my time! I don't recommend buying clothes on this website. I was not happy with what I got and the returning process is just ridiculous!
24 April 2018
Unprompted review
Reply from Metisu
Hello Thy,
We are deeply sorry for your inconvenience.
Please rest assured that we are willing to help you return for refund if you need. We just want to learn more about the issue and try to help you. Could you please let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com. We really want to help you solve this problem and look forward to hearing from you soon!
Sincerely
It has been almost six weeks nothing!
It has been almost six weeks and had ordered two dresses for two different occasions and still do not have these. Tried to cancel and no can do. Now I will put a complaint to my credit card company. Not good at all! Will never ever again from this company. It literally, no kidding, is coming from a slow boat from China.
Have no idea why they think this is a good business model today. No Bueno!!!!!
22 April 2018
Unprompted review
Reply from Metisu
Hello Linda,
We are deeply sorry for your inconvenience about your order.
We are sorry that we were unable to cancel your order because it was in transit to its destination then. Please rest assured that we are willing to help you cancel your order before it is shipped out. We have contacted with the shipping company and received the reply that there is a delay of shipping time due to the weather in the US. We checked the status of your order and find it updates. The package is currently arrived in the U.S. and you can contact your local post office with the phone number 1-800-275-8777 to find more information if you want the package to be delivered faster. Please rest assured that you will get it soon. Your patience and understanding is appreciated. If you have any questions, please feel free to contact us by email support@metisu.com. We really want to help you solve this problem and look forward to hearing from you soon!
Sincerely
Metisu only order if your prepared to refund to China...
I would avoid ordering from Metisu, if you have to return an item they tell you to send it the cheapest way possible without tracking!!! I ordered a blouse but the sizes are so tiny it didn’t fit so I returned it to an address in china! I was told it would take a week to arrive but after 3 weeks I still have no refund. I’ve emailed them a few times but they say they can’t refund me because I don’t have a tracking no!! They say don’t sent it tracked so it looks like I’ve lost my £50....I won’t be ordering again and would strongly advise avoid Metisu. On the plus side the blouse I ordered was lovely but sadly too small.
19 April 2018
Unprompted review
Reply from Metisu
Hello Tracey,
We are deeply sorry for your inconvenience about your order. Please kindly understand that we need 3-7 business days to have a check since the return parcel is delivered. We confirm that we have received your return parcel and have arranged the refund for you. The refund will appear in your account within 3-7 business days. Please rest assured you will get the money as soon as possible. We have replied to you by email. Could you please have a check? If you have any questions, please feel free to contact us by email support@metisu.com. We really want to help you solve problems and look forward to hearing from you.
Sincerely
I ordered a dress for my bridal shower…
I ordered a dress for my bridal shower and logged into the site to check when it would arrive. The order was still processing and had not shipped yet so I knew it would not arrive in time. I was relieved to see that there was a big cancel button under my order so I hit it and was promoted to confirm. The order history then changed to "you have not placed any order yet." Five days later, the dress arrived so I emailed the company to let them know about their system error. They refused to acknowledge it was their fault and kept telling me they have no record of my cancellation. They said I could ship back the dress but I would have to pay the return shipping fee and would not be refunded the original shipping fee. There are so many options for women's clothing these days I wouldn't waste your time and money on a company that doesn't care about their customer satisfaction.
18 April 2018
Unprompted review
Reply from Metisu
Hello Christine,
We are deeply sorry for your inconvenience about your order. We are afraid there is some misunderstadning. Please kindly understand that the customer needs to contact us in the first time if you want to cancel your order. We have made it clear that on our website:”If you need to modify or cancel your order, please contact us immediately. We process and ship orders quickly. Once the package is shipped out, we will be unable to make any modifications.”
Please rest assured that we are always following up on your issue and will try best to help you solve this problem. Could you please let us know your order number or registered email address so that we could assist you furher? If you have any questions, please feel free to contact us by email support@metisu.com. We really want to help you solve problems and look forward to hearing from you.
Sincerely
This review is for customer service…
This review is for customer service only. I ordered a dress, however due to issues with their warehouse they couldn't guarantee my dress would arrive in time for the event i needed it for. I did order well within their shipping turnaround of 4 weeks. After waiting 10 days and not receiving a shipping confirmation I requested my order be cancelled and that was done without delay. Communication was prompt and honest.
18 April 2018
Unprompted review
Reply from Metisu
Hello Linda,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with our customer service :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We are deeply sorry for the delay of your order and we will keep improving our service. We hope you could find more lovely dress at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Haven't had any problems with is…
Haven't had any problems with is company emailed them after I place the order saying I was a bit worried because of all the bad reviews on this site. They promptly replied. The there items I purchased are really nice. Very pleased with the service and my purchase.
18 April 2018
Unprompted review
Reply from Metisu
Hello Mackay,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with your purchase and our customer service :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. We hope you could find more lovely dresses at our online shop. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
DON’T SHOP HERE!
DON’T SHOP HERE!! I was supposed to receive a dress and instead I got a man’s sweater size XL. What a scam! I’m contacting my lawyer!
17 April 2018
Unprompted review
Reply from Metisu
Hello Heydi,
We are deeply sorry to hear that. Could you please provide us with your order number or registered email address so that we could assist you further? Please rest assured that we will help you solve this problem of your order. You are welcome to contact us by email support@metisu.com. We really want to help you solve this problem and look forward to hearing from you soon!
Sincerely
DO NOT purchase anything from this company unless you plan to lose your money if your clothes don't fit or have a quality issue
This company has less than poor customer service. The dress I ordered was too small in the arm holes but the rest of the dress fit fine. After tons of delayed emails (it took them DAYS to reply to emails) they decided that they would not pay for return or exchange shipping because the problem was with me and not their dress!
They DO NOT have an American address, only one in China and they told me that I "didn't need to add tracking if it was too expensive" for me. Thats ANOTHER red flag - they will probably say they never received the dress back and avoid giving me a refund!
I will be reporting this company and placing reviews everywhere I can so that they are exposed for what they are.
17 April 2018
Unprompted review
Reply from Metisu
Hello Christina,
We are deeply sorry for your inconvenience about your order.
Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own.” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. Besides, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Please kindly understand that this is just a suggestion. As you are the shipper, you can choose whatever shipping method you want. We respect your decision and assert your right. We have sent you an email about this issue. As we have sent you an email, if you need any further assistance, please feel free to contact us. You are welcome to contact us by email support@metisu.com. We really want to help you solve this problem and look forward to hearing from you soon!
Sincerely
Be aware with this scum company
Be aware with this company! If you don’t like your purchase, that is likely to happen as they’re nothing like the photos, you need to return them to China and pay for postage! I sent my order back 2 months ago and they’re saying they still haven’t received it, so they won’t refund my money.
They are selling cheap Chinese stuff and there’s no chance to see your money back if you don’t like the product.
DON’T BUY FROM METISU!!!!!
UPDATE:
After posting my review the sent me the following email:
“Please understand that we did not receive any returned item from you as of yet. You can check with the shipping company and they will give you more information. You will find that the package is not delivered yet. As you are our valued customer, we still want to do our best to help you even though we suffer a great loss from this. After checking with our manager, we would like to refund you even though we have not received the returned package.
Please help us remove or improve the review on social media first so that we can arrange the refund for you as soon as possible.
Sincerely
Metisu Team”
I can’t believe how disgusting this company is!!!
17 April 2018
Unprompted review
Reply from Metisu
Hello Virag,
We are deeply sorry for your inconvenience about your order. Please kindly understand that we are always following up on this issue and really want to help you solve this problem. We did double check the status of your return parcel with the tracking number RU889757590GB you offered but the return parcel is not delivered. More tracking information about your return parcel is available here: https://www.trackingmore.com/en.html. As we have sent you an email, if you need any further assistance, please feel free to contact us. You are welcome to contact us by email support@metisu.com. We look forward to hearing from you soon!
Sincerely
Dress received in too small a size
Dress received in poor quality material (like plastic) and 4 inches too small on the bust despite a medium size label. Then you have to pay more than it is worth to send dress back to China. Be wary of this company.
UPDATE 21/04
AFTER package despatched by tracked courier Metisu send me a returns note to be enclosed, and now the return address is different to previously. They then ask that i remove my PayPal claim against them before they acknowledge receipt of return or give a refund! All this stated in the most polite manner but unable to comprehend their poor /inadequate and incorrect response.
UPDATE 12/05
Courier delivered return dress on 28 April and Metisu have not yet confirmed receipt of it, despite all the promises....
14 April 2018
Unprompted review
Reply from Metisu
Hello Sylvia,
We are deeply sorry for your inconvenience about your order. Concerning the size issue, we are sorry to hear that and really want to help you solve it. We have sent you an email about the issue you mentioned. Could you please check your inbox? We have offered you the shipping address for return as well. Please kindly understand that returning one dress from the UK never costs more than the value of the item itself. We are always following up on your issue and will try best to help you solve this problem. You are welcome to contact us by email support@metisu.com. We look forward to hearing from you soon!
Sincerely
'F' rating with BBB...wish I knew before ordering.
First time ordering from this company. Received my order and immediately contacted Metisu to let them know that I was not happy with dress I received. It was very cheaply made and did not match the photo on line. I was asked to send pictures. I sent pictures and was told that they did not agree with me and the dress was fine and if I wanted to return, then I would pay shipping back to China. Went back and forth with them to no avail. Save yourself the headache, do not order from this company. What you see online is not what you receive and then you are out of luck. I buy 90% of my clothing online and NEVER have had such a bad experience with such poor quality. Will be disputing with PayPal as well.
12 April 2018
Unprompted review
Reply from Metisu
Hello Jennifer,
We are deeply sorry for your inconvenience about your order. We have sent you an email about the issue you mentioned. Could you please check your inbox? Please rest assured that we are always following up on your issue and will try best to help you solve this problem. You are welcome to contact us by email support@metisu.com. We really want to solve this problem for you and hope to hear from you soon!
Sincerely
Missing delivery. Terrible customer service.
I ordered 2 items a month ago and they have gone missing. Metisu have accepted no responsibility for the missing items, have happily taken my money but I have nothing to show for it. I've spent hours on the phone trying to sort it out.
I would never use them again.
12 April 2018
Unprompted review
Reply from Metisu
Hello Andie,
We are deeply sorry for your inconvenience about your order.
We have sent you an email about the issue you mentioned. Could you please check your inbox? As you know, it is the shipping company's responsibility who return the package back due to some reason. Without such a attachment we offered in previous email, we even do not know if the package can be reach us. That's why we need you file a claim against them. Please rest assured that we are always following up on your issue. We will will try best to help you solve this problem and your rights will always be protected. You are welcome to contact us by email support@metisu.com. We really want to solve this problem for you and hope to hear from you soon!
Sincerely
The customer support was very good
The customer support was very good. I received the wrong size of the dress but they quickly responded. Not only. I asked if I could change with another dress instead and they agreed to that.
I have had very pleasant and friendly dialogues with the staff and I am extremely pleased and happy with the service provided. Looking forward on dealing with you again :)
11 April 2018
Unprompted review
Reply from Metisu
Hello Nadia,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with our customer service :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. We hope you could find more lovely dress at our online shop. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Bad customer service
Bad customer service. The contact number is not a working number and they are not prompt to emails especially if you are wanting to return their product. I should have checked on reviews before ordering... the reviews are real! Real bad... the good reviews are probably from the people of Metisu or someone else they paid....
10 April 2018
Unprompted review
Reply from Metisu
Hello Joy,
We are surprised and hurt to hear that.
We are sorry for your inconvenience. :( Please rest assured that the contact number on our website is valid. Generally speaking, your email will be replied to within 48 hours. We did sent you an email with the shipping address for return on 11th April. Could you kindly have a check your inbox? Please rest assured that we are willing to help you return for refund if you need. We will make the refund for you upon as soon as we receive your return parcel. If you have any questions, please feel free to contact us by email: support@metisu.com. We really want to solve this problem for you and hope to hear from you soon!
Sincerely
Absolutely loved my purchase
Absolutely loved my purchase! It was my first time buying a dress online and I was a bit skeptical particularly about the size but it fit me perfectly well! And I loved the texture of the cloth and it's quality. Customer service was also excellent. Very polite and prompt experience with the staff I corresponded with. Will consider shopping here again! ☺
10 April 2018
Unprompted review
Reply from Metisu
Hello Susan,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with your order #164035 and our customer service :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. We hope you could find more lovely dress at our online shop. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
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