I would like to share with everyone…
I would like to share with everyone what a bad experience I have had with this company. We requested assistance in October of last year due to our mechanical saw breaking down in our welding and fabrication facility. Since then until mid February , we have chased multiple times for a service visit that took several weeks to action and then for the advised parts to be installed. The issue is the bad communication from this company, I contacted them multiple times and they would take weeks to respond saying it was being addressed. I asked them to be trueful and advise if they could not help, but they kept me hanging claiming they would help when the parts were acquired, when they did not. I appreciate the parts may have been difficult to acquire, but they should have been honest and stated they could not get them. I have now gone to an alternative vendor who completed the required work in 2 weeks. Overall a very bad experience wit metal sawing technology because of the lack of communication and poor integrity of the representatives of this company.