metal-plex.com Reviews 460

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and beautiful design. Many people found the ordering process straightforward and efficient, with frequent updates on shipping status. The delivery service is often highlighted for its speed and the secure, professional packaging that ensures items arrive safely and in perfect condition. Reviewers also frequently commend the exceptional customer service, citing their responsiveness and willingness to resolve issues. However, some customers also noted issues with product descriptions, specifically regarding the actual size of items compared to their online representation. A few people experienced problems with product durability, mentioning that some items were not made of solid metal as expected and that adhesive strips provided for hanging failed, leading to damage. There were also isolated reports of extremely delayed or unfulfilled orders and damaged deliveries, though the company generally addressed these concerns.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the items for being... See more

Quality

Consumers find quality to be positive, often describing products as beautiful, sturdy, and well-made,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and praised the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and fantastic... See more

Based on these reviews

Rated 5 out of 5 stars

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall... See more

Rated 5 out of 5 stars

I was surprised that something this size could be shipped - and, it arrived safely. The internal packing protected the metal art despite the outside box looking like it had some rough handling. I moun... See more

Rated 5 out of 5 stars

Great website and ordering process. Well packaged and arrived safely. Frequent email updates of shipping status. Bounce back promo code got me to purchase a second item. Great follow up to ensure my s... See more

Rated 5 out of 5 stars

I was late into the holiday season with an idea of a gift for my father in law, and metalplex was so quick and efficient! Excellent customer service. Almost instant response. The product shipped and a... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

460 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

10/10! Amazing customer service

My experience with Metal Plex was great! My order arrived scratched and when I contacted them, they were very prompt, courteous, apologetic and went above and beyond to fix it.
10/10…. Would DEFINITELY buy from them again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

protective moose wall picture

I ordered the protective moose.
It is so beautiful! It was better than described! The packaging was very secure. I love this and WILL be ordering more items. I HIGHLY recommend this company for their quality and honesty.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company to work with

This is a great company to work with ! They answered all my questions in a quick way ! The product is just as described and more beautiful than pictured ! The material is sturdy and well
Made ! The company packaged my order well and were mindful of how it
May be handled by the shipping company ! I highly recommend this company and product ! BRAVO!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect accent pieces for this room!

We recently had this room repainted and wanted something different on the wall where our new Metal-Plex art is now displayed. These pieces are perfect for this room as other accent pieces are wrought iron and stone.

We ordered the black finish. It was great! But my husband wanted the pieces to be closer to the color of the other wrought iron pieces. (Thus the close up picture of the color.) We reached out to customer service at Metal-Plex to see if we could reasonably and safely change the color. We got an immediate response from SAMUEL (Sam). He said absolutely could change the color AND gave advice on how to accomplish our goal! WONDERFUL!

The pictures show the room, albeit, I didn’t put all of our grandchildren’s “stuff” out of view and our display area is next in the pecking order.

We do love our leaf pieces on the wall. They are well made, lightweight, and easy to put up. Make sure you put the piece in the exact spot when placing it on the wall! The double sided sticky pads are there to stay!

Thank you Metal-Plex, thank you Sam for the quality product and help. We are considering purchasing one of the trees for over our bed!

Debby

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I love the deer artwork

I love the deer artwork. We had our house built in Montana and wanted a piece that fit in with mountains and wildlife and this artwork really fit the bill! We love it! 😀

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Metal Art work will be enjoyed

Ordering was easy since I know what I was wanting the Yosemite Mountain range in black. I was kept informed of ship date, received the order and it was well packaged, very impressed. Art work was to specks and fit in my space well. Would like to order another piece in time.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!!!

Received my order damaged by the USPS Shipping and they took charge and got a replacement on it way quickly. Received the new one in great shape and looking good on my wall... Thanks guys...

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Pastime Fun

My Metal Art was the perfect size for my wall. Light weight and very easy to install. It was well packaged and arrived within reasonable time. I'm very satisfied with my purchase.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

We just moved into a 70's Florida home…

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall very well. Highly recommend these products. They are well-made, lightweight, and very easy to install—beautiful addition to our new home.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Our Big Air cutout

The cutout we ordered was a Big Air snowboarder and it was perfect for our wall at our cabin in the mountains of WV. It looks great on our wall there!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality individuals produce quality work.

I have used this company for several art pieces I have in my home. The latest art piece was a photograph of the moon over water. I took a screenshot of the picture. When I received the final product, I was amazed at the clarity of the photo and the details were crisp and clear. It is magnificent.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

The Grizzly Bear is perfect!

The product was as pictured. It was very well made and beautifully designed. My online order experience was flawless, and shipping progress was provided regularly. Overall a great shopping experience!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Total Disappointment!!!

Got the infinity heart symbol with custom names and dates for a Christmas present, and VERY disappointed at its size. The website does not have measurements in inches, so I had to guess what each size means. They show pictures of the item in home settings, one of which shows it as wide as a couch. Couch cushions are an average of 2 feet to 3 feet wide, so the piece should be between 4 feet and 6 feet wide. I got the largest size, so it should be the same size as the one in the picture that is as wide as a couch.

Nothing could be further from the truth! It is tiny!!! It is about half the width of one couch cushion! It’s completely ridiculous! Their customer service said, “oops, those are just design suggestions.“ What does that even mean? Total Disappointment!!!

Furthermore, they told me the package had shipped, when in reality they had only created a label for it. FIVE DAYS LATER they still hadn’t gotten it to the shipper!!!

15 December 2025
Unprompted review

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