Pre-ordered around mid-Dec 2021, never received I pre-ordered around mid-Dec 2021 two Vanitas nendoroids, a Vanitas and a Noé, which were supposed to arrive by the 31st of July. I also pre-or... See more
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Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now Ju... See more
Company replied
I am buying stuff for birthday presents, I really love the variety of things on their website. But website definitely could be improve (such as during search you’ll have to click into individual items... See more
Company replied
Amazing place to buy official figures from! So glad I came across it - as someone from England, I'd been looking on Ebay for Demon Slayer figures as nowhere else seemed to have them but tax etc. can b... See more
Company replied
Company details
Written by the company
UK based Online TCG & Collectables store. We stock all your favourite TCG's including Pokemon, Yu-Gi-Oh!, Dragon Ball and more. We are an Official Good Smile Partner Shop and Official Bandai Partner. We stock high quality figures including Nendoroids, Pop Up Parade, Banpresto and many more. We're By Geeks, For Geeks, making card games and collectables affordable and accessible for everyone!
Contact info
Unit 14 Sanderson Street, S9 2TW, Sheffield, United Kingdom
- support@metageeks.co.uk
- metageeks.co.uk
2.9
Average
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from MetaGeeks
Hello,
Thank you so much for taking the time to leave us a 5 star review. It’s great to know we are now your home for everything TCG related and we hope you enjoy your recent purchase!
We look forward to your next visit!
All the best,
The MetaGeeks Team
Everything always gets sent out so…
Everything always gets sent out so fast. The communication and service is a 10 every time.
21 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for taking the time to leave us a 5 star review. It means the world to us that you rate our communication and service as a 10, it’s our pleasure to provide this kind of service for our customers.
We look forward to your next visit!
All the best,
The MetaGeeks Team
Very good service
Very good service, and very good item I will be visiting metageeks again and again after the service I received!! Very good 10 out of 10
21 March 2022
Reply from MetaGeeks
Hello,
Thank you for the 10 out of 10 and 5 star review! We hope you enjoy your item and get some good pulls from your booster box!
We look forward to seeing you again, we’re always adding new items so keep popping back!
All the best,
The MetaGeeks Team
Fast delivery and great packaging.
19 March 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* star review and we’re so pleased you had a great experience! We hope you enjoy your items!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
They are great
They are great. Pre ordered my item and come the release date no sign of my item. I emailed them for an update and they got back to me quickly. Then come the released date there was a slight change to the pre-order they got in touch straight away and answered all my questions and quickly despatched my item once I confirmed I still wanted it.
18 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for your kind words and leaving us a 5* star review!
As we’re geeks too we understand how frustrating it can be when pre-order dates change or get delayed. That’s why it’s extremely important to us to ensure we send updates regarding pre-orders and continue to work hard on improving this process all the time.
We hope you enjoy your item and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Great service from MetaGeeks
Great service from MetaGeeks. As a first time purchase over the web there's always soke trepidation, but everything was spot on. Speedy delivery, great prices and good Comms. Highly recommend. Cheers guys!
17 March 2022
Reply from MetaGeeks
Hello,
Welcome to MetaGeeks, we’re so happy to have you and we’re pleased you had a great experience!
Thank you so much for your kind words and leaving us a 5* star review, it means a lot to us!
We look forward to your next visit!
All the best,
The MetaGeeks Team
Pre order
Honestly. Very disappointed. Pre ordered a booster box for it to not arrive on release date... or the following day. Even though they tell you its next day delivery. When I tried to contact the company on the friday I didnt hear back from them until Monday. Their response was "If you was signed up to the marketing emails you would have known there's a delay on Thursday". The email I received on the Thursday was confirmation my pre order was available, so it's "my fault" I didn't know. Apparently this is something they're looking to change as it was an automated email I received. They knew I wasn't signed up to marketing emails as the customer support confirmed it to me today and yet they still didn't let me know any other way?! How backwards is that?! Not only that but I was sent the email I was supposed to get on Thursday, one line reads. "All premium packs shipped yesterday along with some booster box orders" So what they're pretty much saying is. We took on too many orders and don't have enough to supply. The funny thing is I was told its the first time this has happened... yet all you need to do is scroll through a few reviews and you can see its happened before. So if you are thinking about pre ordering a booster box from here... even if it says 5+ in stock.. Next day delivery. DO NOT DO BELIVE THEM.
Overall I just wouldn't recommend using metageeks. Yes they apologised on the Monday but it's just not good enough. I was told the order had been dispatched this morning, a few back and forth emails and I told them how they could learn a thing or two from alchemistworkshop. I then received what come across as a mild threat saying if I want to cancel my order and buy it from elsewhere then I need to tell them ASAP. So it actually hasn't even been shipped out yet! Madness!! Its 4 days late now! Not due to arrive until Wednesday.. 6 days late.
So yes, Use Alchemistworkshop, they deliver next day and respond ASAP (even on weekends)
Ive seen most 1 star reviews get a response from metageeks and im sure they will give a lengthy reason as to why this is all justified but believe what ive said. I hope this review helps everyone else thinking about pre ordering. Go elsewhere.
14 March 2022
Unprompted review
Reply from MetaGeeks
Hello,
Firstly, we sincerely apologise for your experience. We pride ourselves on our honesty, integrity and professionalism. We’re run by geeks, for geeks so we fully understand how frustrating it can be when errors or delays occur. We do however, do everything we can in our power to rectify any issues that do arise.
We always take any feedback we receive seriously and continue to improve our systems and service. This includes automated emails regarding pre-orders - an issue which you have raised.
Unfortunately, regarding your order (and this situation occurred at other companies, not just us) delays from distributors in Europe had a snowball effect resulting in some of the items not reaching us until the Monday after the release date. We share your disappointment at the delay and it is something that shouldn’t happen. We also expressed our frustration to the distributors.
Again, we sincerely apologise for the inconvenience caused and we’re disappointed that this has affected your trust in us.
However, if you take a look at the vast majority of our reviews we have many satisfied and happy customers. We hope that their opinions can help change your mind.
Kind regards,
The MetaGeeks Team
Will always order from here.
I really just love buying from here and I recommend if you’re after any anime related things ^^
Shipping is always fast
And customer service is great !
13 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5 star review and being an awesome loyal customer! It means a lot to us we’re your go to place for anything anime related and we will continue to work hard to continually add new products to our website!
Thank you again for being an amazing customer, see you again soon!
All the best,
The MetaGeeks Team
Good delivery
Good delivery. Can't say for certain whether or not the Pokémon cards I ordered here were resealed. Quite expensive though too.
13 March 2022
Reply from MetaGeeks
Hi Ryan,
Thanks for taking the time to leave a review. We really appreciate it.
We're happy you're pleased with the delivery. We focus on keeping delivery fast, safe and eco friendly!
All our products come straight from the official Pokémon distributors to us and then to our customers. On that note, all our products are official from the official supplier. We have some very prestigious partnerships and a strong reputation throughout the community. We wouldn't waste our time and reputation resealing products. Furthermore, we also don't sell individual cards, so there would be no reason for us to do this in the first place! Simply put, we love what we do too much to even consider compromising this - it's simply not an option.
Regarding price, I can see you bought Evolving Skies. Our price at the time was best amongst UK retailers - unfortunately, it's just a pricy set! Where possible, we try keep our price as low as we can, so that players and collectors can afford the cards they need.
We hope to become a store you can trust and rely on. Thank you again for your purchase and have great day!
The MetaGeeks Team
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5 star review. We’re so happy you had a great experience with us! We pride ourselves on offering a premium service and quality products at affordable prices.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Excellent product and came in good…
Excellent product and came in good packaging and good condition
11 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5* review. We hope you enjoy your item! We pride ourselves in our eco-friendly packaging and your positive feedback means a lot to us.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5* review. We’re so pleased you had an excellent experience shopping with us and we can’t wait to see you again!
All the best,
The MetaGeeks Team
First time buying from them
First time buying from them, and your always worried when youve never bought from someone before and i have to say apart from not knowing that if i paid for next day delivery on the friday it wouldn’t get dispatched till the monday for delivery tuesday, but thats my fault for not checking, I finally got my item on Wednesday as dpd didnt leave my parcel at my door they then delivered it to a pick up shop in which you normally need valid photo id to collect, in which i didnt have and the guys at MetaGeeks were kind enough to send me a email to say they’re were happy for me to collect, with the id i did have available, the product its self was faultless and im definitely a happy customer and have already passed on good feedback to friends, you have 100% gained a new customer
10 March 2022
Reply from MetaGeeks
Hello,
Welcome to the MetaGeeks family! Thank you for leaving us a 5* star review and it’s our pleasure to have helped you pick up your order. We really appreciate the positive word of mouth you have given to your friends, that’s really awesome of you!
We’re always adding new items to our website so keep checking back. We look forward to your next visit!
All the best,
The MetaGeeks Team
Good Service
The cards I ordered were exactly as described. My parcel arrived quick and safely packed, thanks!
7 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for your purchase and leaving us a 5* review! We hope you enjoy your cards and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Amazing place to buy official figures
Amazing place to buy official figures from! So glad I came across it - as someone from England, I'd been looking on Ebay for Demon Slayer figures as nowhere else seemed to have them but tax etc. can be so high plus items are often double or triple the price. MetaGeeks has such a huge range of official figures but also has them at a decent price - will definitely be buying from here again. The Giyu figure came safe & sound - box is pristine! :)
6 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for you so much for your kind words and 5 star review! We’re so happy we could help you find your Giyu figure at a good price. We’re geeks too so we know how important it is to ensure figures are accessible and affordable for all!
As an Official Good Smile Partner Shop and Official Bandai Partner, it means we usually get products before other retailers helping our customers find those hard to get hold of figures.
We’re always adding new products too so keep checking back for new items!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Amazing service and quick delivery
I am very happy with MetaGeeks. Their products are excellent quality and the products arrive quickly. Overall i am very happy with my purchases.
5 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5* star review and your kind words. We’re so pleased you’re happy with the service and your purchases, we hope you enjoy them!
We’re always adding new products to our store so keep checking back! We look forward to seeing you again!
All the best,
The MetaGeeks Team
Quick delivery
Quick delivery, great product and all at a reasonable price. No issues and would buy from again.
5 March 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5* star review. We’re so pleased you had a good experience shopping with us and we look forward to seeing you again!
All the best,
The MetaGeeks Team
I was going to keep the figure I bought…
I was going to keep the figure I bought as a sealed collectable but the box came with a giant hole where the plastic has cracked.
5 March 2022
Reply from MetaGeeks
Hello India,
That's a real shame to hear. We haven't heard from you since your purchase and thought everything had gone well. We're very particular about what products we send, and anything with any damage will be removed from inventory and sold as damaged. It sounds like this was damaged in transit, which is very disappointing.
If you contact us on support@metageeks.co.uk we'd be happy to assist.
All the best,
The MetaGeeks Team
This website was amazing
This website was amazing. When I got my figure it broke and that was not their fault, but I told them and they sent a new straight away. The prices I thought were too good to be true but their not. Would recommend and I’m definitely buying from them again.
4 March 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* review and many thanks for the feedback on our new website. We’ve worked hard to improve its features and navigation so it means a lot to us that you had a good experience using it.
It’s our pleasure to have helped you with replacing your figure. We hope it has made an excellent addition to your collection!
We’re By Geeks, For Geeks and it is part of our mission to ensure TCG, figures and collectables are accessible for all at affordable prices.
Thank you again and we look forward to your next visit!
All the best,
The MetaGeeks Team
Crash Bandicoot Nendoroid figure
Placed my order with MetaGeeks, received email with order acknowledgment then later a confirmation of despatch. Order was for my sons birthday present so when I received confirmation from DPD that they were delivering I was happy to note it was 2 days before said birthday. DPD let me down on two occasions where they promised delivery then changed it to the next day etc. MetaGeeks intervened and I received excellent customer service where they chased my order and kept in touch until order was received. Can not fault MetaGeeks for their personal touch, shame about the carrier.
4 March 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* review, it means a lot to us!
We’re happy to have helped with your order and we’re so pleased it got to you. We love the Crash Bandicoot Nendoroid and we hope your son enjoys it as much as we do! We hope he had a lovely birthday!
Thank you again, we look forward to seeing you again!
All the best,
The MetaGeeks Team
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