Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,016
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff members for being exceptionally polite, friendly, and knowledgeable when dealing with plumbing issues. Customers genuinely appreciate the remarkably fast response times, noting that blocked drains and leaks are resolved quickly on the same day. Reviewers also highlight that the working areas are consistently left clean and tidy after the job is completed. However, some people mentioned that the services are not the cheapest and that prices have increased significantly. A few reviewers also observed that unexpected extra work can significantly push expenses beyond initial estimates.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers arrive promptly and resolve issues... See more

Staff

Customers had positive experiences with staff, highlighting that team members were extremely helpful, polite,... See more

Response time

People report high satisfaction and positive experiences with response time, highlighting prompt same-day... See more

Price

Consumers find price to be positive and note that costs are very reasonable and within budget. Reviewers... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting prompt communication and quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,016)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The engineer arrived at the stated time…

The engineer arrived at the stated time and immediately went to work to determine what the problem was. He then efficiently dealt with the issue and used CCTV to explain the problem, remedy and to reassure that the work was completed.
A truly efficient and professional service.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Called early in the morning and they arrived within a few hours.
Staff very polite and managed to sort the problem.

Would recommend and use again if required.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant , came out as soon as possible to fix blocked waste drain.
Very professional , and got the job done quickly.

20 April 2026
Rated 5 out of 5 stars

Speedy response

Dave cleared the blockage from the drain leading to our downstairs toilet, and did a camera search to ensure that there was nothing too serious happening underground. He was very polite and knowledgeable, as was Becky when I first contacted Merseyrod. Very impressive same-day service - barely four hours from phone call to issue resolved.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff

The member of staff was polite and took the time to explain what the problem was. I am very impressed with all the staff and I have asked for a quote for some work on my drain. All the staff have gained my trust.

3 April 2026
Rated 5 out of 5 stars

Fast and professional

Rang one day and booked in for the next day, it was only for a survey but far quicker than expected. The report was received within a couple of days and it provides plenty of detail so we can get our extension work started. I wouldn't hesitate to recommend Mersey Rod, they are professional and efficient service providers.

10 April 2026
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very efficient booking system - was given a 4hr time slot the next day (which was absolutely fine for the issue I called about) and given an upfront cost which was very reasonable.

Engineer called when he was 20 minutes away which was great. Problem fixed quickly and price as quoted. Thanks so much!

11 April 2026
Rated 5 out of 5 stars

Absolutely great from beginning to end

Absolutely great from beginning to end, would highly recommend them, I needed to locate a drain that was buried under my garage floor as had already wasted time digging thru concrete with no luck, they came out within a day or so, Andy did a great job and found the drain quickly, also gave me some advice around the job I was having done, great value for money too. Thanks for the quick response and I’d defo use you again.

9 April 2026
Rated 5 out of 5 stars

Very fast service

Very fast service, brilliant service from Alan who looked at everything to resolve the issue, eventually identifying it and allowing it to be resolved

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We didn’t dare to think they might come out on Good Friday but 20 minutes after our call for help, Justin was here and had the job sorted in no time. He also gave us some good advice and all this while staying calm and friendly. Would recommend Mersey Rod to anyone with a drain problem.

3 April 2026
Unprompted review

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