MERLYN Reviews 1,728

100% First class aftercare spare parts department

I continue to be impressed by the support from Merlyn Showering as well as the quality of their products.
I had occasion to contact their support team recently and spoke with Paul who could not have been more helpful and resolved my issue with no quibbles at all. I will certainly purchase Merlyn showers again.

Patrick Brennan rescued us from a very stressful situation with shower glass shattering in the middle of the night. He was understanding, quick to respond. An absolute star and huge asset to Merlyn Shower Products.

Not ‘probably’the best for shower enclosures ….they ARE the best. No question. Products and service get top marks in all respects.
If I ever need to replace my shower enclosure I will without question be back here to buy it. 🏆

Great service and Paul was extremely helpful. Prompt delivery too.
Certainly would recommend.

I was amazed to receive the parts without charge and with such speed. Excellent service. Much appreciated

I had a problem with the magnet on the bottom of my shower screen door. I telephoned Merlyn and spoke to Patrick Brennan who was extremely helpful and asked me to send some pictures of the problem, which I duly did. Within a very short time Patric emailed me to say that he had already ordered the part required and I should receive it in a few days. Exceptionally efficient and very rare these days. Thank you Patrick

Just a line to convey my sincere thanks for sorting me out with the spare parts to repair my shower.
I stumbled into my M10 shower door on Thursday 9th April (clumsy and old :-). In doing so, I broke the guide for the sliding door.
I called Merlyn sales the next morning to order a replacement.
I was warmly greeted by a smashing fellow, who even asked if I hurt myself (I didn't, but the thought eas there).
He sorted me out with the parts I needed and he told me that they would posted forthwith.
The parts were with me early today (13th), and I'd just like to say a huge thank you for sorting me out so quickly and pleasantly.
If all the folks over there in Ireland are as pleasant as yourselves, I'll be looking for a holiday there.
Again, my sincere thanks to you all.

Colin Wilson (West Midlands).

They made sure i was getting the correct part!! Sending out new parts!! Excellent service and brilliant people to assist!!

I wanted some replacement door seals and a pivot cover. I was put in touch with Patrick Brennan, who went out of his way to help identify the parts. He asked me for delivery details and then said they would be sent out arriving in a few days. I asked him how I could pay and to my astonishment he said free of charge as a gesture of good will. What a company what a man. Absolutely first class.

Great quick service when looking for a replacement door seal. Highly recommended

As a tradesmen I like to fit quality, for my customers and merlyn shower products are definitely that. I never normal have any issues. But had a customer saying they had a problem with there shower door. After 7 years. I popped round and realised one off the wheels was faulty. After a simple phone call. Explaining what the issue was. I was put through to Patric Brennan. He was very helpful. He asked me to send a few pictures off shower screen and email them over to him. He identified the product. And confirmed that a new complete set off wheels are on the way. Free off charge. Amazing. Now that’s what I call excellent service. Well done the MERLYN TEAM

I contacted Merlyn showers in March for my neighbour as the hinges on her shower door had dropped and the door was jamming, I also mentioned the seals on my showers sliding door were looking a bit worse for wear. I was asked if I could send proof they were Merlyn showers by sending photos of the logo on the showers which I did, a couple of days later a parcel arrived with new hinges and door seals. I would like to give a special thank you to Ronan Devine who was very helpful.

Registration for the lifetime guarantee via your website was painful! Product selection, especially part number selection was frustrating to the point of giving up or just choosing the closest match. Very irritating, this needs improving please.

I can add that within 24 hours Merlyn had corrected the issue for me and they are working to improve the user experience of their site. Excellent response from Merlyn.

Outstanding warranty

We found this a really brilliant product.It fits and looks brilliant and adds classvti our shower room.

Excellent company, replaced my shattered shower door as a gesture of goodwill which I have now had fitted. So helpful and professional would certainly recommend them

I rang Merlyn Showers to get help with obtaining a spare part. Amazingly I got straight through to the technical department and spoke to a real person! Patrick Brennan was able to help me resolve the problem quickly and efficiently. Excellent customer service!!!

We have a Merlin shower door, well past it's warranty period. When the lower wheel units broke, Patrick Brennan of Merlin responded to the problem immediately, exchanged emails over a weekend and despatched replacements without delay and at no charge. 100% good service, something which is very rare

Delivery and quality excellent, highly recommended