They block your account for no reason. Then they won't release your funds until some security checks are done. They make new reasons everyday, everytime I try to log in, im blocked. I cant see my acco... See more
Company replied
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See what reviewers are saying
Service Payment You should use the Mercury wallet because I think it's the best option for withdrawals and purchases with the best withdrawal and purchase fees. Like me, I want to withdraw 200 JOD... See more
Company replied
Avoid at all costs! They sent my funds to another address without me ever selecting it. It is impossible to get a refund or change the destination address. Absolute scam, be very careful. It's a compl... See more
Company replied
This company- is the best. Simplicity is the only way to discribe them. Their Widget is the easiest to understand & use. The Support Service has always been brilliant. Thank you Mercuryo. I fully reco... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Handling costs are too high
Handling costs are too high. Had to credit $300 to my Wallet, so I transferred $320 to buy btc, assuming it would be genius to cover the costs. But I only got $293.11 transferred in value of btc. So $27 in costs. That's too much. Not happy with it.
21 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Soeniel👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Got scammet from one of your discusting…
Got scammed from one of your discusting customers. Never again.
20 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Simone👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I got scammed -500€
18 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Timo👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
The money was debited from my card. The TON wasn't sent. Tech support hasn't responded for 24 hours.
17 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Artur👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Thank you!
Thank you!
The funds has not been seighted yet! Upon receipt I shall reply
Best regards,
Sheik Rashid
16 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Never received what I purchased using…
Never received what I purchased using Mwrcuryo
16 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Beaver👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Give me my money why you do that I pay…
Give me my money why you do that I pay 1 thoudand I don’t have my money
16 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Card verification was delayed a little
Card verification was delayed a little. Currently not able to purchase usdt today after first transaction
7 April 2026
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
payment ai movie
16 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! However, we'd like to ask more information about your comment and what is it about, so we can assist you if needed.
Looking forward!
They claim you’ll earn 0.5% from every…
They claim you’ll earn 0.5% from every transaction your referrals make, but even though more than ten people have signed up using my link, they still say I have no referrals
14 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Abdul 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you and make adjustments on your account if needed.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Just learning simple new be
Just learning simple, easy self-explanatory !! trustworthy
13 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Julian👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Östen 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Recipient still has yet to receive…
Recipient still has yet to receive their payment 😔 so disappointed
11 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Anita👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Maryam👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I accidently used wrong currency (USDT)…
I accidently used wrong currency (USDT) Istead of USDC to same ID, but recipient claims they never received the 850$. Now I seem to have lost it. Transaction took place on March 22nd 1026.
22 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Morten👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
You took from my account two thousand…
You took from my account two thousand euros without explaining why and you are not sending me back the specific amount (two thousand euros)
9 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Kostas 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Quick and helpful
31 March 2026
Reply from Mercuryo Wallet
Hi Vegard 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I purchased usdt but I have not credited
I purchased usdt but I have not received it. event though I received a mail confirmation
7 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ferdinand 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Juri👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
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