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Merchcare Reviews 4

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TrustScore 3.5 out of 5

3.4

Clothing Store
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  1. Clothing Store

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3.4

Average

TrustScore 3.5 out of 5

4 reviews

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Rated 1 out of 5 stars

Lack of merchcare

I ordered 2 vinyls which both arrived with damage to the sleeves. After getting in touch with merchcare I was told that the only way to have the vinyls replaced was if I was to cover the cost of shipping the damaged vinyls back which would come at a significant expense to me as I would need to ship overseas.
They did offer a 20% refund on the vinyls but this isn't of much interest to me as I am stillleft with two damaged vinyls. Very frustrating experience, would not recommend.

28 October 2024
Unprompted review
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