Mephisto Shoes Reviews 

4,532
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more

Company replied

Rated 1 out of 5 stars

One of the pairs of shoes I purchased is defective and the stiching is coming apart. I tried to contact the company using my login and contact, but their website gives errors. I tried to contact t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement stor... See more

Company replied

Rated 5 out of 5 stars

The shoes arrived very quickly, there were no issues with the delivery service (they called me before coming). The ankle boots are exactly as described on the website, very beautiful and I'm delighted... See more

Company replied

Company details

  1. Shoe Store
  2. Shoe Factory

Information provided by various external sources

Bienvenue sur la boutique en ligne Mephisto shoes ✓ Livraison gratuite ✓ Retour offert ✓ Satisfait ou remboursé ✓ Paiement sécurisé. Chaussures Mephisto pour la femme et l'homme.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(4,532)

1,446 reviews in the last 12 months

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Rated 3 out of 5 stars

article non conforme à la description

Article non conforme à la description. Matériaux interieur tissus et non cuir.
Tromperie sur la marchandise.

13 July 2022
Mephisto Shoes logo

Reply from Mephisto Shoes

Bonjour,

Nous sommes sincèrement désolés de la gêne occasionnée.

Comme indiqué sur notre site, la matière de la semelle intérieur est SE PU.

Si toute fois la paire ne vous convient pas, nous vous invitons à procéder au retour à condition que la paire soit toujours neuve et non porté.

N'hésitez pas à contacter notre service client par téléphone du lundi au vendredi de 9h à 17h au 03 60 86 00 67.

L'équipe MEPHISTO vous souhaite une bonne journée et reste à votre disposition pour toute information complémentaire.

Rated 5 out of 5 stars

Excellent shoes

I have been wearing Mephisto shoes (particularly my favourite, the Phoebus) for fifteen years - still have my original pair, which has been revamped by Mephisto for £50. Smart, comfortable, durable these are excellent all-purpose shoes. The Mephisto retread service shows the company has confidence in its own goods.

11 May 2022
Unprompted review
Rated 1 out of 5 stars

Do not waste your money on Mephisto's

Less than 3 months ago I bought a pair of Mephisto "Heliot" unckle boot. The shoes are well made but there's ZERO comfort. I don't think I will never break-in these shoes. When leather over my toes caves in as you walk it hurts because the leather is way too thick, sure, great quality but who cares when it hurts like heck. when you walk... This is my second and last pair of Mephistos (the first pair I returned them, very uncomfortable shoes). Mephisto's never again.

8 April 2022
Unprompted review
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

Thank you for your message .

We're sorry you weren't happy with your purchase.

We invite you to make your complaint on our contact form because you have not indicated your order number.

The MEPHISTO team wishes you a good day and remains at your disposal for any further information.

Rated 1 out of 5 stars

Common to many reviews: good boots, terrible manufacturing.

As with many other reviews, I bought an expensive pair boots. They have failed after little wear, due to a clear materials or gluing problem with the soles. Customer complaints was not prepared to respond without details of original receipt, although purchased on holiday so it is not practical to return to the outlet. Although an excellent shoe, Mephisto clearly has serious manufacturing and materials control problems which they are not interested in understanding.

21 January 2022
Unprompted review
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

Thank you for your message.

Unfortunately, our customer service cannot take your request into account.

Our customer service processes orders placed on the Internet, indeed concerns related to store orders are at the discretion of the store management.

We invite you to get closer to the store where the purchase was made.

We are sorry for the inconvenience caused.

The MEPHISTO team wishes you a good day and remains at your disposal for any further information.

Rated 1 out of 5 stars

Tell the Truth

Not only was I misled on the mephisto.com website with a statement that all taxes were included but also Mephisto try to mislead other potential customers by saying that I do not have an account. The truth is that when I complained they disabled my account. SHAME ON THEM

20 December 2021
Unprompted review
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

Thank you for your message.

We are sorry for any inconvenience you are experiencing. You have left your opinion on the site www.mephisto-shoes.com.

Unfortunately, we will not be able to take your request into account.

We invite you to get closer to the mephisto.com site

The MEPHISTO team wishes you a good day and remains at your disposal for any further information.

Rated 1 out of 5 stars

They don’t seem to care.

…and with that reply you have just lost a long-standing customer. Very disappointing.

9 July 2021
Unprompted review
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

We are to hear that you are dissatisfied with your order.
Could you contact our customer service by form in order to find a solution?
Please copy paste this link to access our after sales form: https://www.mephisto-shoes.com/fr/faq

We remain at your disposal for any further information.

Rated 1 out of 5 stars

UK residents beware! Final cost is 50% higher

UK residents beware when ordering from Mephisto online - the final bill will be 50% higher than stated by Mephisto in their order confirmation. I ordered a pair of shoes from them where the stated cost - including shipping, processing and VAT - was £200.60. A week or so later, I received a letter from Parcel Force, demanding an additional £94.06 - £34.53 customs duty, £47.53 Import VAT and £12.00 clearance fee. Nowhere during the ordering process with Mephisto were these additional charges listed. Those charges mean I’m paying nearly £300 for the shoes.

Post-script: In response to posting this review three weeks ago, I have just now received the message below from Mephisto suggesting I contact them. But I had already complained to them three weeks ago when I got the additional bill from Parcel Force for £94. At that time, a Mephisto customer service rep basically said "tough luck" and that no compensation would be made. Not a good look for Mephisto.

Again, beware of ordering online from Mephisto. Your actual bill may be 50% higher than you think.

15 June 2021
Unprompted review
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

We are sincerely sorry to hear that you have encountered a problem with your order.
We invite you to contact our customer service via the contact form for more information.

Sincerely, Customer Service.

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