Not recommended. Cheap price but don't buy a pack
I joined and was very happy to be able to trial a therapist.
I had 2 amazing sessions, but afterwards it all went downhill...
Firstly, this therapist left the platform and so my appointments got lost.
Then I had to choose another one, they changed platform and asked me to rebook, and this second one never replied to my chat.
They have a policy to protect themselves if this happens of course.
Lastly, and the worst part is that you can only contact them via whats app and they answer whent they want. Not in a timely way, so when I tried to reschedule and my therapist didn't show up like today I'm left with nothing.
Very upset I spend 100euros in a pack and now I can't be refunded nor even get a reply! :(
Also, it is cheap because they exploit therapist based in Argentina...
Reply from Mente Sana
Hola Angeles 💖 Lamentamos mucho que hayas tenido una experiencia tan frustrante. Por ese motivo queremos brindarte una solución al inconveniente que has tenido.
Hace muy poco lanzamos nuestra nueva plataforma la cual tiene múltiples beneficios para ti, se colapso nuestra línea ya que contamos con mas de 6000 pacientes y todos estaban en su traslado a ella, te pedimos disculpas de antemano por la tardanza en respuesta.
Para nosotros es muy importante el bienestar de nuestros pacientes como el de nuestras psicólogas, tenemos terapeutas que llevan mas de 2 años con nosotros, trabajando cómodas, con empatía y respecto. Te animamos a que te comuniques de nuevo con nosotros. Un fuerte abrazo !
