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Mentalabs Reviews 1,024

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 902 reviews, reviewers had a great experience with this company. Customers generally find the tests well-organized, easy to take, and insightful, with clear and thought-provoking questions that help them understand themselves better. Many people appreciate the engaging content and the straightforward nature of the questions, making the overall experience enjoyable and helpful. However, some people were dissatisfied with the payment process and pricing, noting that the cost for results or subscriptions was not clearly communicated upfront. Reviewers mentioned unexpected charges for subscriptions after paying a small initial fee for test results, leading to frustration and issues with refunds. A few other people also felt that the website sometimes had loading issues or problems accessing results.

What people talk about most

User experience

People report positive experiences with the user experience. Many reviewers found the tests fast, insightful,... See more

Payment

Reviewers highlight negative aspects of payment. Many customers express frustration and dissatisfaction with... See more

Price

Consumers express significant dissatisfaction with the pricing structure, citing a lack of transparency. Many... See more

Subscription

Users describe negative interactions with subscription. Many reviewers report being automatically signed up... See more

Website

Customers had ambiguous experiences with the website. Many found it easy to navigate and understand, with... See more

Reviews shaping this summary

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

False advertising - Not free

Complete lies that this is a free test.
Advertised as free everywhere until you have answered 78 questions when it then directs you to pay for the report. False advertising and the questions did not appear an accurate measure for ASD.

10 May 2026
Unprompted review
Rated 1 out of 5 stars

SCAM - Subscription Trap

This “Company” offers test results for a “one off payment”, which turns out to be a subscription trap. Upon agreeing to this you are automatically enrolled into a subscription and billed randomly. When asked for a refund they refused, stating “I also want to clarify our 14-day refund policy, as it is sometimes misunderstood. This 14-day window is strictly applicable only if no digital content has been accessed.” In order to access your results, you are asked to make a “one off payment”… scam scam scam

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I never knew

Asked a lot of questions about traits I've always experienced but never realized could be part of being on the spectrum/having AuDHD.

9 May 2026
Unprompted review

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