Memorialsdirect Reviews 345

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the craftsmanship, materials, and beautiful finishes. Many people appreciate the efficient and easy service, noting the quick delivery and careful packaging of their orders. The personalization options and the overall value for money are also frequently mentioned as significant positives. However, some customers also noted issues with the plastic brackets supplied with certain items, finding them not fit for purpose and prone to breaking. A few other people also felt that there were delivery errors, with items being sent to incorrect addresses, and expressed dissatisfaction with the lack of a phone number for direct contact.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional craftsmanship,... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products like plaques,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service, highlighting its exceptional speed,... See more

Order

Reviewers express satisfaction with the ordering process. Many customers found the online ordering system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

An exceptionally quick and easy service provided. The quality of the product is incredible especially given the price point. And as a bonus very well packaged and free delivery! Will definitely recomm... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Memorial Plaque

Memorial Plaque. I was absolutely delighted with my order. The entire order was so easy to make online. Delivery was prompt. I was very impressed with the service and would not hesitate for a moment to highly recommend this company.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful product

Absolutely wonderful product. Ordered a large stone with flower pot and picture for my parents grave. It is lovely quality, quick delivery and I am so happy. It’s really heavy too so no worry of it blowing away in the wind. 5 ⭐️

29 December 2025
Unprompted review
Rated 5 out of 5 stars

brilliant service and excellent Quality.

i ordered a new stone from this company as a replacement was needed as our old stone was in poor condition.they were excellent to do buisness with and went above and beyond to help mew with the engraving.Cannot fault these guys beautiful stone and very much appreciate all that the service they provided for me .many thanks.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

High Quality, Caring and Professional

Memorials Direct were kind, helpful, and easy to deal with during a difficult time. The memorial was beautifully made and exactly what we hoped for. Communication was clear throughout and everything was handled professionally. I'd happily recommend them to anyone looking for a caring and reliable service.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolute joke delivered my item to…

Absolute joke delivered my item to different part of country i had someone elses item personalised was guaranteed by seller it would be sorted with replacement now they not answering my emails
Item was delivered to nantgarw
So yes it was delivered to different part of country so dont tell me it wasnt check youre tracking like i have

22 December 2025
Unprompted review
Memorialsdirect logo

Reply from Memorialsdirect

Hi Stephen,

We sent your replacement & it was received within 24 hours, we didn't send it to a different part of the country we delivered as promised & this review was left whilst the delivery was in progress.

We answered all of your emails in a timely manner, please understand that any messages or emails sent after our office hours are answered the next day.

Many thanks
Memorials Direct Customer Service

Rated 5 out of 5 stars

Very Happy

We were very happy with the personalized memorial vase for my Mother. We are very happy how it turned out, the lettering and appearance are beautiful. Delivery time and customer service was fantastic.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

There was a slight issue with the…

There was a slight issue with the picture we had on the plaque but this was resolved very quickly snd a replacement delivered to us very promptly, excellent customer service and would highly recommend this company

24 November 2025
Unprompted review

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