Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Absolutely fantastic customer service! Adele dealt with my problem so fast and efficiently she was amazing! There was another gentleman before Adele that was good too but we got cut off as I had to le... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
Company replied
Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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My account still won’t let me withdraw…
My account still won’t let me withdraw or play when all the documents have been verified this has been going on for a week now
20 June 2025
Reply from Mega Riches
Hi Steven,
Upon reviewing your account, it appears that your documents have not yet been verified. In accordance with our Terms & Conditions, you will need to complete the verification process in order to proceed with withdrawals.
If you need any assistance with the remaining documents that are requested, feel free to reach out to our support team via live chat or email we’re here to help.
Best regards,
Team Mega Riches
Withdrawals processed within minutes
Withdrawals processed within minutes, providing your account and payment method has been verified. Huge selection of games, good customer service, winning does happen. Worth signing up and giving it a go.
13 June 2025
Unprompted review
Reply from Mega Riches
Hello Leon!
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a smooth withdrawal experience and are enjoying our wide selection of games. It's also great to know our customer service team has met your expectations. We truly appreciate your support and recommendation; it means a lot to us. We're always here if you need anything!
Kind Regards,
Team Megariches
Jaakko was extremely helpful, great customer service
Jaakko was extremely helpful in answering my query and was polite and professional throughout
12 June 2025
Reply from Mega Riches
Hello Kenneth,
Thank you for your kind feedback! We're pleased to hear that Jaakko was able to assist you promptly and professionally. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're always here to help and ensure you have the best experience possible.
Kind Regards,
Team Megariches
Why the hell should I have to give them…
Why the hell should I have to give them proof of address front of my card, and passport to withdraw my money, they didn't ask for all that when I was depositing the money.. And to add insult to injury they wonna charge you a fee of £2.50..get stuffed.. And to be honest all it kept doing was telling me the server was down.. Avoid like the plague.. Much better sites to go on
11 June 2025
Unprompted review
Reply from Mega Riches
Hi Sharon,
We understand the verification process can be hassling however please note that we, as a licensed online casino, are required to perform verification checks.
Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.
However, due to limited information provided, we are unable to locate your account to identify the exact reason for this.
We have requested further information, and once provided, we're happy to help you further with this.
Kind regards,
Team Mega Riches
Took while getting going but starting…
Took while getting going but starting to play now. Withdraw fast as well and variety of games to play
9 June 2025
Unprompted review
Reply from Mega Riches
Hello Antonie,
Thank you for your review and valuable feedback.
We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service.
As always, if you need any assistance, please feel free to reach out to our 24/7 live support via Chat or Email. We are always happy to help.
Best regards,
Team Megariches
Reply from Mega Riches
Hi Madeleine,
We're delighted to hear that Catalina assisted you with everything you needed! We'll be sure to pass your feedback along to her.
If you require any further assistance, please feel free to reach out to us via live chat or email and we're more than happy to help!
Kind regards,
Team Mega Riches
Excellent job and explanation 5✨️
4 June 2025
Reply from Mega Riches
Hi Gunjan,
We really appreciate your positive feedback! It's great to know you had a good experience.
If you ever need assistance, our support team is available around the clock.
Best regards,
Team Mega Riches
This is the best casino site about
This is the best casino site about. So many games it's so entertaining. ⭐⭐⭐⭐⭐
3 June 2025
Reply from Mega Riches
Hi Antony,
So glad to hear you had a great experience — thanks for taking the time to share your feedback!
Our Customer Support team is here 24/7 if you ever need anything.
Best regards,
Team Mega Riches
I definitely do not recommend this…
I definitely do not recommend this casino. Like most of the other reviews, I agree they are a scam. They allowed me to sign up and make several deposits. I was lucky enough to win £100 but they asked for an insane amount of documents including bank account info when I’ve only ever deposited with PayPal (to avoid giving them bank details) I uploaded some documents but not everything they asked for and they closed my account about an hour later. No email, no contact just can’t log in. As they have made it impossible to claim winnings, this means all my deposits (which are more than my winnings) are voided and under gambling regulations will need to be refunded to me. If this happens within the next 24 hours I’ll happily change my review to 5 stars. If not, I’ll initiate a chargeback via both PayPal and my bank to claim the withdrawals back. Highly recommend everyone else who is having trouble getting their money back to do the same
4 June 2025
Unprompted review
Reply from Mega Riches
Hi Lisa,
We understand that the verification process can be frustrating but due to our license we need to verify your details I am afraid, this is listed in our Terms and Conditions which were agreed to upon registration as apart of our regulatory requirements.
As you have not provided enough information for us to locate your account we have requested further information so that we can assist you through the verification process. Once provided, we will be happy to help you.
Should you need anything else our customer support team are available 24/7 via chat or email.
Best regards,
Team Mega Riches
Not exactly sure all these bad reviews…
Changed review again cashed out ok within an hour
4 June 2025
Unprompted review
Reply from Mega Riches
Hi Daniel,
We truly appreciate your kind feedback. It's great to hear that you've had such a smooth experience with us and that our team could assist you promptly.
If you ever need anything else, our Customer Support team is available 24/7!
Best regards,
Team Mega Riches
AVOID AVOID AVOID
One of. If not THE WORST SITE. I have had the misfortune to be ROBBED BY !
I PLAY A LOT OF CASINOS.
Corals.
Ladbrokes.
Casimba.
Tombola.
You name em. I played em. I rate a casino on its return to player in STARBURST. I have NEVER lost 15 quid straight at ANY OTHER SITE. I HAVE ALSO NEVER GONE 20 TO 30 SPINS on starburst without a win which is regular for this site. Average of 10 spins at 10p with an average return of of 20 to 40p. Per 10 spins. Yet they reckon the return I have had is over 100%. So they are full of s@*t as well. Add to that the documents they want to prove your ID is a joke to make a withdrawal when I haven't had to do that with any other site is just a joke.
A hell of a lot better sites out there than this one. Only match up to 25 quid and then you have to wager 35 times. Just avoid and use other sites. This one is a rip off.
Reply to MRC.
Bull !
1. If casinos can guarantee winners it can make players losers.
2. Your rtp is poor to say the least.
3. 50% of your reviews are 1 star.
4. Verification by other casinos is done automatically. Reviews on trust pilot out line the fact your verification process is excessive to say the least.
5. Your online customer service is a bleeding AI bot.
6. I run a site reviewing casinos so I will keep this and my details to myself.
7. The threat of not recognising my review means about as much to me as your claim you run under licence of the gambling commission whi are about as useful as a chocolate tea pot a blast furnace. It's a well known fact that the GC are in the casinos back pockets. Name one casino that's has been bought to book by them.
It's a shame really. Because the actual site itself is very well presented and your review score on my site reflects this,with a score of 6 out of 10.
Bought down by the poor customer service and poor rtp.
I worked in Vegas for years. So I know how the systems work. You can fool some of the people some of the time. But you can't fool all of the people all of the time.
1 June 2025
Unprompted review
Reply from Mega Riches
Hi Paul,
We understand that it can be frustrating when the games don’t go as hoped. Please rest assured that all games offered on our website operate under a license that ensures outcomes are entirely random. This means the amount you wager does not influence the results in any way.
Due to this randomness, you may sometimes experience winning streaks, while at other times you may go through a series of losses. These fluctuations are a natural part of fair, random gameplay.
Regarding verification, as part of our licensing and regulatory obligations, we are required to verify your details. This process is outlined in our Terms and Conditions, which were agreed to during registration.
Unfortunately, the information provided so far has not been sufficient to locate your account. We have therefore requested additional details. Once received, we will be happy to assist you further with the verification process.
Our Customer Service team is available 24/7 via live chat and email should you need any further assistance.
Best regards,
Team Mega Riches
Theft owe me £437.95 do not use this…
Theft owe me £437.95 do not use this site aslo don't use videoslots didn't know video slots owned megariches till after the theft but videoslots ripped me off for £100s after kyc so both are scamming casino sites.......reply to you no you paused when I withdrew I received no email stating your actions you just actioned whilst paying £250 out at same time and I kyc'd with your parent company you just rip people off and I'm currently creating a youtube video exposing your sites how scammy you are I'm in contact with multiple customers of your who have gone though the kyc system and still not being paid but the money will come throw one way or another like i said In email you have seven days have four left I will also earn 3x exposing your scammer antics I have evidence from others for both site videoslots and megariches also have a contact on the inside towhich I have received detailed information 😊 should make a interesting video enjoy ya day. Reply to your reply I told you to shut down my account via email so you are talking crap in your reply it's OK though video is half done I'll make money back exposing your company when published across all social media platforms I do this for a living 🙄 Update so after launching my video explaining how this company operates I've made £1486.03 talking on the theft this company doe's to its customers and still earning I think when it peaks in viewership will earn around 5k in revenue if anyone wants to earn of their theft of your money just post about it and email me bozo. biscuits. At. Email. Dot. Com. I will be doing a part 2 of other customers who have had their money stolen
31 May 2025
Unprompted review
Reply from Mega Riches
Hi Kyle,
We understand your frustration and would like to clarify that verification is a standard and mandatory regulatory requirement for all players once certain thresholds are reached, including before processing withdrawals.
As stated in our Terms and Conditions, which you accepted upon registration. We are legally obligated to verify your identity, and in some cases, your source of funds. This process ensures we comply with both our license conditions and responsible gaming obligations under the UK Gambling Commission guidelines.
Please be assured that no funds are withheld arbitrarily, and once your documents are submitted and approved, withdrawals will be processed without delay.
Our position remains in line with legal and licensing requirements, and we are more than happy to assist you in completing the verification process should you wish to move forward.
Best regards,
Team Megariches
This company charges u fees to withdraw…
This company charges u fees to withdraw ur own winnings ! And ask for verification which when u provide they don’t process it , after weeks of waiting ! Then u can only withdraw certain amounts due to some loop system they have in place no other casino I know does this .. I have sent the documents requested al many
Times and nothing very frustrating and I won’t be playing here again
22 May 2025
Unprompted review
Reply from Mega Riches
Hello Jazzy,
We understand how delays and verification issues can be upsetting, this isn’t the experience we aim to provide.
Please note that you have one fee-free withdrawal per day, but you can withdraw more frequently if you'd like—those additional withdrawals come with a £2.50 fee.
Regarding the withdrawal process, our system follows a closed loop policy: the exact funds deposited must be withdrawn proportionally to the original payment methods used. Once all loops are closed, you’ll be able to withdraw to any method you prefer.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind Regards,
Team Megariches
Been waiting almost a week to be withdrawal able…
Been waiting almost a week to be able to withdraw my own money from the account
28 May 2025
Reply from Mega Riches
Hi Hollie,
We understand your frustration with the delay. Withdrawals are temporarily on hold until the required verification steps are completed, which helps us keep your account secure.
Please ensure the verification information you submit matches the payment method used. Once verified, withdrawals will be processed promptly.
If you need assistance, feel free to reach out to our support team directly.
Best regards,
Team Megariches
Customer service is non-existent
Customer service is non-existent. Try to contact them? An AI bot answers. If it can't solve your issue with a bunch of pre-written answers, it tells you a customer agent will be with you shortly. I have waited for over 48 hours.
Avoid these clowns.
29 May 2025
Unprompted review
Reply from Mega Riches
Hi,
Our live chat uses an automated assistant to help route queries more efficiently. However, our customer service team is available 24/7 for any matters that require personal assistance. If you haven't received a reply from the live chat, we follow up with an email, so please check your inbox.
As we’re unable to locate your account based on this review, please respond to our information request here on Trustpilot so we can look into this further.
Best regards,
Team Megariches
Yes very good settled what I needed to…
Yes very good settled what I needed to know Erik was very good at explaining what I needed to know
27 May 2025
Reply from Mega Riches
Hello Marina,
Thank you for your kind words!
We're pleased to hear that Erik was able to clearly explain everything you needed and that you had a positive experience. We’ll make sure to pass your feedback along to him.
If there's anything else we can assist you with, don’t hesitate to reach out.
Best regards,
Team Megariches
Reply from Mega Riches
Hello Mohamed,
Thank you for your review and valuable feedback.
We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service.
As always, if you need any assistance, please feel free to reach out to our 24/7 live support via Chat or Email. We are always happy to help.
Best regards,
Team Megariches
Don't bother. I trust other sites more
Always creating new issues, Making it very difficult to withdraw or play balance, but have no problem letting you deposit. Also took 4 attempts for me to set deposit limits, as it wouldn't set.
Also, I want to close my account due to not being happy with their site, but only options available are, self exclusion or self lock, putting the problem on the player.
17 May 2025
Reply from Mega Riches
Hey Lou.
Upon looking at your account, we can see that you have reached the threshold verification. This is usually triggered when the user deposits or withdraws funds as the threshold is met.
To clear this verification of your account will need to be done so any restrictions can be lifted.
As for the deposit limit on the site, we can see that you had an active deposit limit from the 7th of May, can you tell us if you were trying to increase the limits or lower them further, and at what time were you trying to do so?
In regards to your account closure, those would be the only closure options available at this moment in time. You can confirm a preferred closure with one of our live agents.
Best regards
Team Mega Riches
Terrible
Deposited £25 trying 40p spins on various games says balance to low despite there clearly being enough money on the account. Shambles of a site and nobody answers livr chat
15 May 2025
Unprompted review
Reply from Mega Riches
Hi Laura,
We apologize if we haven't had the opportunity to connect with you via chat regarding this matter. During periods of high chat volume, it can take longer for us to respond.
From your query, it appears that you may have reached a limit on your account. For more detailed information or assistance, please contact our support team via email. They’ll be happy to help you further.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Best regards,
Team Mega Riches
Great company
15 May 2025
Reply from Mega Riches
Hello there,
Thank you so much for your kind words!
We're thrilled to hear that you think we're a great company. Your support means a lot to us, and we're always here if you need any assistance.
Best regards,
Team Megariches
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