MegaMow Reviews 362

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, efficiency, and the excellent results achieved, often highlighting the transformation of their lawns. The staff are frequently described as professional, friendly, helpful, and attentive to detail, ensuring a neat and tidy outcome. Many appreciate the flexibility and the peace of mind that comes with consistent, high-quality lawn care. However, a small portion of people were dissatisfied with the service they received, mentioning a decline in quality over a few months. Some customers also noted that the quality of service can depend on the specific individual performing the work.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, reliability, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, did the cuts when said garden looks great. I had an issue as realised I'd chosen the size up. I read some reviews about customer service not responding when wanting to cancel or change... See more

Company replied

Rated 5 out of 5 stars

I’ve been really happy with the service so far. The team is very flexible and always does a great job. Whenever I have any questions or requests, they respond almost immediately, which I really a... See more

Company replied

Rated 5 out of 5 stars

MegaMow did an excellent job on my lawn. The team was professional, reliable, and paid great attention to detail. My lawn looks fantastic—neat, healthy, and better than it has in a long time. I’m very... See more

Rated 5 out of 5 stars

MegaMow have been doing my lawn for years and have been absolutely reliable and helpful. The people who come to mow/strim are always willing to answer questions and listen to what I want - for example... See more

Company replied


Company details

  1. Lawn Care Service
  2. Gardener

Written by the company

MegaMow provides a reliable, regular mowing service for busy people who value their free time and have better things to do than cut the grass week in, week out. We offer a professional grass cutting service in Ashtead, Crowborough, East Grinstead, Epsom, Haywards Heath, Horsham, Redhill, Reigate, Sevenoaks, Tonbridge, Tunbridge Wells & Uckfield.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service. Really pleased to have our garden looked after so responsibly. Thank you MegaMow👍😊

7 August 2024
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Reply from MegaMow

Our pleasure Rosemary - glad you're pleased with our service! 💪🙂

Rated 5 out of 5 stars

Fantastic service by mega mow

Fantastic service by mega mow! Always a great service and leave my grass looking brand new, no mess afterwards no fuss. 10/10 would highly recommend

6 August 2024
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Reply from MegaMow

That's great to hear, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Very reliable service ok

It was my first time using the service and I was very pleased how easy it was to arrange. I was very happy with the results and the work man was warm and explained things to me.
I am happy that I do not have to worry if the gardener will show up as has been my experience.
I have since switched to weekly cuts.

26 July 2024
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Reply from MegaMow

That's great to hear, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic

Easy booking, great communication, fantastic service. Has really made my life easier not worrying about when I will get te to cut the grass. God send

26 July 2024
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Reply from MegaMow

That's great to hear, thank you for taking the time to leave a review.

Rated 1 out of 5 stars

They should be called Mega strim they…

They should be called Mega strim they don’t have a phone number so you can’t phone them

20 July 2024
Unprompted review
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Reply from MegaMow

Hi Mark,

Thanks for your feedback, it's useful to know and helps improve our service further.

Sorry if the team used a strimmer rather than a mower to cut the lawn, this can sometimes be due to access restrictions but I will of course check and request they use a mower wherever possible in future.

Whilst we don't have a direct line to call in, we will always respond to any email queries within the working day 🙂

Thanks for your valued custom - we really appreciate it!

Rob

Rated 5 out of 5 stars

MegaMow Review

Everything went to plan. The lawn is already looking much better.

2 July 2024
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Reply from MegaMow

That's great to hear, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Quick, efficient and friendly

My first cut was quick, efficient and the young man was very nice and friendly. I had over-estimated the size of my lawn so now paying less!

3 July 2024
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Reply from MegaMow

Thank you Helen, we are pleased to hear you are happy with our service.

Rated 5 out of 5 stars

Lawn

Very nice friendly chap ,worked well

25 June 2024
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Reply from MegaMow

Great, thank you!

Rated 5 out of 5 stars

First experience

It's a sad fact of the times that one is surprised when someone turns up when they say they will and does a good job. I've had to give up lawn cutting for a while due to a health issue and responded to a flyer through my letterbox. As promised, a very polite and local young man turned up the next day very promptly. We briefly walked around my garden and he reassured me that there would be no problems. 90 minutes later all done. An excellent standard of work.Well done to Megamow for spotting a need and providing the service.

27 June 2024
Unprompted review
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Reply from MegaMow

Thanks Mike, we are glad to be able to help you.

Rated 5 out of 5 stars

Excellent service they do as they say

I cannot fault the service at all from the initial query on “could they cut the grass this week?” to the follow up emails and the grass being cut.
Billy did turn up the next morning as promised, he is a lovely guy, clean, polite and listened. He has done an excellent job and it already looks better than it has in a long time.
Customer service were also great, my questions were answered and follow up emails received in a timely manner.
I cannot fault any part of the service, and have no hesitation recommending MegaMow.
Having them take care of the lawns going forward will make life easier for me and one less thing to worry about. I just wish I had used them sooner!

Thank you Billy, Lisa and Rob
Excellent service all round.

Jacqui

26 June 2024
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Reply from MegaMow

Thanks Jacqui, we really appreciate the feedback.

Rated 5 out of 5 stars

What a great initiative!

What a great initiative!. Since we moved to the area we have had trouble finding a reliable and regular gardener. The lawn is always our top priority. Now that we have this service in place we can enjoy our garden always looking its best. They arrive every two weeks and are done in less than 30mins. We have a side access so they do not need one of us to be around. Just drop as an email letting us know they are coming.
Most of all, it is now much cheaper than employing someone by the hour/job!.

Highly recommended.

26 June 2024
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Reply from MegaMow

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service.

Rated 1 out of 5 stars

Very unreliable service and…

Very unreliable service and disappointing customer service. Was expecting my first cut yesterday which I paid for and scheduled weeks ago and the company didn't turn up. No phone call or even a number I can ring them on. I rec'd an email at 8.20PM saying they ran out of time and can't come and they will come the next day. Unacceptable for them to assume they can just turn up whenever they want without checking it's convenient and even more unacceptable for them not to turn up when they've been paid to turn up. I have not been offered any compensation for the missed cut either so just not happy with MegaMow service.
The introductory free cut was good, however, if you don't sign up for regular weekly or biweekly cuts they charge you for the free cut and they are quite expensive. (45 minutes work was £44)

20 June 2024
Unprompted review
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Reply from MegaMow

Hi Elizabeth ,

I'm really sorry to hear about your recent experience. That's certainly not the reliable service we pride ourselves on delivering and can only apologise for letting you down.

Our Quality Manager is looking into this and will be in touch shortly to get it all resolved. Rest assured, we will get this sorted for you and happy with the MegaMow service.

Best wishes,

Rob

Rated 1 out of 5 stars

They turn up when they want to turn up

They turn up when they want to turn up. If it's not convenient and you rearrange, they will still turn up when you asked them not to. I'm new to the service and can't say I'm impressed. The guy who cuts the lawn is good but not the customer service.

19 June 2024
Unprompted review
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Reply from MegaMow

Hi Chris,

I'm very sorry to hear this but thanks for letting us know. We take our reliability really seriously but clearly we've let you down here. This is even more unfortunate, given you're new to us and haven't yet experienced our usual standard of service. I am however glad to hear you're pleased with the team's lawn cutting 🙂

Our Quality Manager will be in touch very shortly to find out what's gone wrong and get it rectified for you straight away.

Huge apologies again but thanks for your honest feedback and bearing with us whilst we get it sorted for you.

Best wishes,

Rob

Rated 5 out of 5 stars

Great service

Great service, very happy. Thank you

14 June 2024
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Reply from MegaMow

Thanks Brad - we're glad you're pleased with our service!

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