megabus.com Reviews 

Dear Sabrina, the “manager” of customer service someone. May karma befall on you and your children, same one you put on my child. This is a caring mother that tried to make you understand that one of your employees send my child to a wrong bus location and in turn he missed his bus that was taking him to an important medical appointment. All we needed is to use same amount or pay the difference to get on another bus to make it to his destination. Trust me, when you in this situation one day, you will think of me. PS: I hope you don’t have children because you would make a terrible mother!

This is the first ride I’ve taken and the bus driver Pops Gum out LOUD on the bus during the entire trip. That has to be one of the most ignorant experiences I’ve had in the bus. That is just no home training for a old woman. Who can sleep through that. How inconsiderate.
9/5/23 from Atlanta to Jacksonville 😐☹️😡
Please have a talk with your female older driver!
Thank you for allowing me to write my review.

Terrible. Inadequately maintained bus broke down. After leaving very late. We stood by the highway waiting with no information about when. Will arrive more than two hours late in nyc. Plus makes a stop in Baltimore which isn’t stated on the itinerary and makes the trip longer. Take the train, Vamoose, or maybe even flix bus

I booked on a Megabus from Stirling to Edinburgh Airport on Sunday 27 August and got to the bus station around 25 minutes before the bus was due. I checked the board in the office building which gave me Stand 2 for my bus. While standing by the stand I approached a member of staff as I wanted to check about my suitcase and if I had to load it on the coach etc. I said 'I'm travelling to Edinburgh Airport' and before I could ask about the luggage he pointed at the Stand and said Stand 2 5.32. Myself and several others were stood by stand 2 and no buses arrived. One came in to stand 3, and another, plain white bus, went further up, but nothing to the stand we were told to wait at. Then the white bus left the station and drove past us with Edinburgh Airport on the front - we had all missed it because it didn't come to the stand we were told. The office building had closed, and an incoming driver suggested we ring their customer service (one person tried and the number was unobtainable....) Luckily the train station is 1 minute walk along the road so we all got on the next train to Edinburgh. When I complained by email to Megabus and explained all that had happened I was told they would not refund me because the bus had arrived - even though I explained again that it didn't arrive to where we were told to wait. I was then told that I should have kept checking the departure board for late changes.... the building was shut, and why would there be a change when there was no bus in Stand 2 blocking it from picking up from there?
I will never book with Megabus again, and my friend who suggested I use them as they had used them in the past has also said they will use alternative transport in future due to the shocking customer service and attitude of this company.

We arrived 30 minutes early for our bus, at the right spot, with two other people, but no bus ever came. When we called the company, they called the bus driver, the driver supposedly told them he stopped and picked up people and left on time. This had to be a lie. Never, ever using mega bus services again. No refund was given.

Had a coach booked at 9:30pm. This coach didn’t turn up and was informed when I called Megabus customer services that the next bus wasn’t till midnight (I hadn’t received any prior communication about my booked coach being cancelled). The next bus never turned up at midnight so I had no choice but to spend $250CAD (£150). Upon my return I raised a complaint and have received no compensation for being stranded and being $250 out of pocket. Will think twice about using Megabus again.

It's a pleasure to travel through Megabus. I always try my best to Schedule my trips at the times that Vincent drives because I always make it on time everytime he's behind the wheel.ive traveled with other drivers and it has not been the same experience as with Vincent he's a great driver and always pleasant.

Made the mistake of booking a trip with less than 3 hours to go, which means, no possible refunds or exchanges or trades. Of course, all this is well hidden in the fine print that I agreed to in a hurry. Lost the money it cost me to buy the tickets. Learned the lesson, crappy companies will take advantage of you with no remorse, thankfully I don’t anticipate being in a situation where I need their crappy services in the future. I have used Greyhound in the past once, I seem to remember that trip much more fondly.

Old run down bus, miss you bus and no refund or replacement, buyer beware, crappy service

This is the worse service every I'm a passenger stuck in Jacksonville FL suppose to be going to Atlanta and I have yet to get there I've been sitting here since 1:15pm and it's now 7:30pm

Worst company in England by far will leave kids stranded in the pooring rain and then hang up on you when you ask were your coach is expect atlesst 2 hour delays and rude staff who are stealing from you

Is my third time on this bus but is not realible always late at least 30 mn ,, bad exoerience

This is the worst service I ever been on !
1st the bus was late 40 mins leaving! And customer service said to me be glad it is not later!
2nd when transfered in Washington DC I took a 6 hr ride to nyc with ni ac! And it was like riding in a oven! And megabus will not compensate me for this horrible experience they want to try and appease me with a travel voucher at which I said I will never again use there service!

They don't allow refunds, regardless of circumstances.

i got a megabus ticket for the 12 july 2023 from london to liverpool for 10am, bus yy65vxl the driver a lady wasn’t nice at all, i came down to ask her where the toilet is, she just walked passed me nd was talking i didn’t really get what she was saying, i came down again the second time nd i was really pressed for someone who’s pregnant nd holding urine for that long, asked the lady kindly to describe where the toilet was she started shouting that she’s has told me before
she was the last driver that dropped us at the liverpool bus station, tried getting her name but her ID card was backwards she tuned it back

I visited Niagra on The lake, Canada on July 03 to July 04, 2023. My return was schedule for July 04 2023 at 6.30 pm. But unfortunately I had to return earlier due sudden news of one of my relatives sickness. So we( me and my wife) decided to come earlier and we saw the bus at 3.30 pm and requested the bus driver whether he can take us/ reschedule 3.30 instant of 6.30. Bus driver Mr. Akbar of Coach Canada( Mega bus) arrange to take us/ gave his best effort to take us. Really appreciate for his positive initiative. we will remember that. Many thanks to Mr. Akbar....

Hello, Complete garbage, I’ve been taking them on and off for the last 20 years .. to save a few bucks when tain too expensive . Ive always been late but I never complained , I understand that they can’t predict traffic. Last Friday I was stuck for an hour and half at the layover in Kingston on the way to Toronto due to bus driver replacement being late. Shows up late and starts being rude to everyone.. goes to see me in the middle of the parking lot about 20-30meters away from
Any entrance while I’m vaping to tell me to get away from him im polluting his air. Threatens me to not let me on bus… any further I’d be on the other side of the street.

If I didn’t need to get to toronto I could’ve said something but I shut my mouth and just walked away. He keeps on spewing garbage at me after showing up almost 2h late(for no reason, I’m polite and I follow rules as much as possible).

I get to Scarborough and the luggage guy put my stuff under the luggage for Toronto (not the end of the world), again same bus driver gives me
Hell and is suggesting I go pick
It up at the next stop in Toronto.

I asked for a refund and customer service completely neglected the whole message I sent them
And said the bus left on time and I’m
Not eligible for a
Refund. I couldn’t care less we were
Late. I can’t believe how rude they can be. Never again. if I could swear on here I would. *@%#% them

I usually take the bus to Vegas. This is the most uncomfortable bus I have ever traveled on. I traveled through south America; Paraguay has better Bus then them. Shame on then they just put in people like cigarettes on these super thin sits super uncomfortable if you have a bad back beware. Usually takes me a couple of days to recover from my travels. I use for the convenient but like I said you beware of the uncomfortable bus; they also charge for upgrade absurd.

I had ordered a ticket for the service from Reading (Rail Station, North Entrance, Stop NC) at 2. May, 11:50 AM to Heathrow Airport.

The bus did not show up at all. I contacted the consumer service, but they ensured me that it "will come". I believed what they said, and waited until 12:40. At 12:40 I understood that this bus would not show up at all, so I tried to find another solution to get to the airport. Finally I found another bus, but I arrieved too late.

Terrible terrible terrible experience and horrible customer service back and provide with no results. I don’t even know where to start last month my $2000 luggage was damage. The wheel was busted off and my suitcase of crap suitcases last me a long time until it went on Mega Bus. I have called and complained and a ticket was made and I was told they would get back to me in seven business days. It’s been a month and I have been calling every week and they keep saying the same thing that someone will contact me. Well, it hasn’t happened. Secondly, I booked the wrong date today and I had called as soon as I realized before three hours and I was told it could be fixed and that she would send me an email with my new confirmation to my email and phone number. I get back home my Wi-Fi and realize I still not got an email to the new date. I called as soon as I realize there’s no new email. I’ve put on hold for 20 minutes just for them to say that they can’t do anything and that they can’t find the person I was talking to just because I can’t remember their name. They’re saying they cannot find the call there’s nothing that can be done so now when my money is just gone, my suitcase is just broken and busted. They don’t care about their customers. Let’s just say that problem-solving is not one of their strengths. Someone needs to be fired because I was lied to and took that I would get an email with a new ticket. This is unacceptable. I will never be riding with Mega Bus again I wish I could say differently, but I have never experienced anything like this.