I've been a Pro III subscriber for a while now and use MEGA mainly for cloud storage and their VPN. The storage side has always been solid — fast uploads, reliable sync, and the encryption gives pe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support doesn't exist. There download app is non functioning and support is non-responsive. I paid before but the app was always buggy so I went back to free. Honestly Google drive offers basi... See more
Company replied
Mega has been a game-changer for me. It’s fast, reliable, and truly respects privacy, which is rare these days. I never have to worry about my files getting lost or stuck during syncing, and the clean... See more
Company replied
Submitted a complaint regarding hosted content stolen from our client on a holiday weekend. We received prompt action and a concise response, the files were taken down and our concerns were resolved... See more
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Company details
Information provided by various external sources
MEGA The Privacy Company was architected around the simple fact that cryptography, for it to be accepted and used, must not interfere with usability. MEGA is accessible without prior software installs and remains the only cloud storage provider with browser-based high- performance end-to-end encryption. Today, millions of business and personal users rely on MEGA to securely and reliably store and serve petabytes of data. We believe that this success is the result of MEGA's low barrier to entry to a more secure cloud.
Contact info
Level 21, 1020, Auckland, New Zealand
- support@mega.nz
- mega.nz
3.8
Great
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Such a great Platform saving my files
Such a great Platform saving my files, Inaddition the Mega Time ensure that each user or subscriber meet their expectations..
Mega is Great! I'm giving it a 5stars.
3 February 2026
Unprompted review
Reply from MEGA
Hi,
Thank you so much for your 5-star review!
We’re really pleased to hear that MEGA has been a great platform for storing your files and that it’s meeting your expectations. Your support and kind words truly mean a lot to us.
If you ever need any assistance, feel free to reach out to support@mega.io - we’re always happy to help.
Cloud in amazing
migrated to mega for years. my sensitive documents to drive. and the peace of mind is worth every penny. The web interface is clean.
It’s fast, the built-in media player is surprisingly smooth, and I finally feel like I 'own' my cloud space.
10 February 2026
Unprompted review
Reply from MEGA
Thank you so much for your amazing review!
We’re really glad to hear that you’ve trusted MEGA with your sensitive documents and that it gives you peace of mind. It’s great to know you’re enjoying the clean web interface, fast performance, and built-in media player as well.
Not Ideal. No files on demand
Not ideal.
Files on demand?
Nope. Keep dreaming. It’s been almost 6 years since it was requested, and still nothing.
It’s okay-ish for private use, but if you want to share large files?
Either give up your encryption by using Transfer.it, or make everyone else consume your transfer quota.
Transfer.it also scrambles the folder structure, which makes it extremely annoying to work with.
Since Files on Demand isn’t a thing, you’re forced to manually maintain and update your files locally, or completely restructure your folders... which is nonsense.
Does MEGA seriously expect everyone to have 10TB of free storage lying around just because they bought the 10TB plan?
Coming from Dropbox, this felt like a fever dream. I wouldn’t recommend this to anyone.
Maybe in another 6 years, Files on Demand will finally be implemented, by the MEGA team’s janitor.
10 February 2026
Unprompted review
Reply from MEGA
Hi,
Thank you for taking the time to share your detailed feedback.
We understand how important a “Files on Demand” feature can be, especially for users managing large amounts of data.
While this functionality is not currently available, it is something that has been discussed internally. We appreciate that it has been requested for some time, and we recognise the value it would bring. At this stage, however, we’re not able to provide a confirmed timeline for its release.
Regarding sharing and transfer quota, we’d be happy to better understand your specific use case and see whether there are alternative workflows that may suit your needs in the meantime.
If you’d like to discuss this further, please feel free to contact us at support@mega.io with more details about your setup and how you’re using MEGA. Constructive feedback like yours helps us prioritise improvements.
Mega a Mega storage for common people
20 Gb free storage and minimal upgrade cost post that. Even free account allowed to have free email support and genuine one. Im glad to be part of Mega
9 February 2026
Unprompted review
Reply from MEGA
We’re really happy to hear that you’re enjoying the 20 GB free storage and finding our upgrade options affordable. It’s great to know that our email support has also met your expectations - we always aim to provide genuine and helpful assistance to all users, including those on free plans.
MEGAS is the best cloud with the best…
MEGAS is the best cloud with the best sync system i use it on my phone linux and windows always have my files updated
21 May 2025
Unprompted review
Reply from MEGA
Thank you for the fantastic review!
We’re thrilled to hear that you’re enjoying MEGA across your phone, Linux, and Windows, and that the sync system is keeping your files seamlessly updated. That’s exactly the experience we aim to provide.
We truly appreciate your support and are glad to have you with us.
I had this Mega account for some time
I had this Mega account for some time, and had a lot of pictures there, one day I decided that I was no longer gonna need the account and deleted it. But after some weeks I realized that that Mega account was very useful to store any videos or pictures that I wanted to store without having to use space from my phone, and hence improving the performance of my device. Thing is, my account was deleted by following the whole instructions to get rid of it, so it was gone, but today I decided to give it a shot and contact the customer service and send them a message to see if I could recover it, they reached out to me by email, telling me that they could make an exception, and then I was able to recover it. I liked that they were able to follow up and help me quite fast I, and that they were merciful with my account even though I deleted it. Really appreciate it, and recommend the app due to how even being free, it has good space to save ideos and pictures or data.
3 February 2026
Unprompted review
Reply from MEGA
Thank you so much for sharing your experience and for the 5-star review! We’re really glad our support team was able to help you recover your account and that everything worked out in the end. It’s great to hear that MEGA continues to be useful for storing your photos, videos, and other data, even on a free plan. We truly appreciate your recommendation and your trust in MEGA!
Mega support was very effective
Mega support was very effective, they were very caring and helpful, I hope everyone else gets the same lvl of assistance they gave me to get my account back.
1 February 2026
Unprompted review
Reply from MEGA
Hi there,
Thank you so much for your kind words! We’re really pleased to hear that our support team was able to help you recover your account and provide the level of care and assistance you needed.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further help.
Great storage for the price
Great storage for the price, Had issue with new plan I took out, all sorted out within 24 hours!
Great communication!
A very happy customer
31 January 2026
Unprompted review
Reply from MEGA
Hi there,
Thank you for the great review! We’re really glad to hear that the issue with your new plan was resolved quickly and that our communication met your expectations.
It’s always great to know you’re happy with the service and the value MEGA offers. Thanks again for taking the time to share your experience!
ACCOUNT SECURITY BROKEN AFTER BACKUPKEY OPTION NOTHING
WARNING! LAST MESSAGE LOOK MY ACCOUNT HACKED ONE DAY VERY VERY MISTERIOUS ,,SUNENERGY" MODE.I USED TEMP MAIL MY ACCOUNT SO TEMP SERVICE LOST ONE DAY! AND ACCESS CANT LOGIN PASSWORD ,,BACKUPKEY" RESET OPPORTUNITIES OPTION NOTHING AFTER. IS BUG SECURITY HOLE
28 January 2026
Unprompted review
Reply from MEGA
Hi,
We’re sorry to hear about your experience and understand how concerning it can be to lose access to an account.
MEGA accounts are protected by end-to-end encryption, and access can only be recovered using the correct password or a valid Recovery/Backup Key. If a temporary email address was used and is no longer accessible, and no Recovery Key is available, we unfortunately have no technical way to reset access to the account or its contents.
We’d be happy to review your case further. Please contact our support team directly at support@mega.io with as much detail as possible so we can look into this for you. We previously attempted to reach out via Trustpilot but did not receive a response.
I am very happy with the prompt…
I am very happy with the prompt response and how easy it was to recover my password
27 January 2026
Unprompted review
Reply from MEGA
Hello, thank you for your message!
We’re glad to hear that our helpdesk team was able to assist you promptly. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
money hungry company playing in your face
no wonder everybody would rather use mediafire or google drive. telling me, in the MIDDLE of my download i cant download this file unless i give yall money or wait 5+ hours. genuinely ridiculous. are yall trying to rage bait your customer base? if so its working.
25 January 2026
Unprompted review
Reply from MEGA
Hi there,
We’re sorry to hear how frustrating this experience was, and we understand why being interrupted mid-download would be upsetting.
For free accounts, MEGA applies a temporary transfer quota, which can be reached during larger or multiple downloads. When this happens, downloads pause until the quota resets, or the user chooses to upgrade. This isn’t intended to “bait” users, but rather to balance resources fairly across millions of free accounts while keeping the service sustainable.
That said, there are often ways to improve the experience, such as using the MEGA Desktop App, which provides more stable and efficient transfers, or adjusting transfer settings depending on your setup.
We did try to reach out via Trustpilot to offer assistance, but didn’t hear back. If you’re open to it, our support team would be happy to help explain the limits in more detail or suggest alternatives based on how you’re using the service.
My experience was AWESOME
My experience was AWESOME, is the most serious cloud drive service by far, and The support team is resolutive and gives quick responses, is a 1000/10 service !
25 January 2026
Unprompted review
Reply from MEGA
Hello, thank you for your message!
We’re glad to hear that our helpdesk team was able to assist you promptly. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
MEGA Customer service helped me access to my account again
The email address that I have used to create my account with MEGA was no longer accessible. Therefore, I was not able to loggin to my account.
I was so afraid to loose all my pictures.
But I had my connection key.
I wrote yo MEGA customer service.
They helped me by changing my email address so I could use my connection key and my new email address to access to my account again.
I was so grateful that MEGA customer service helped me so I didn't lost all my previous pictures.
Warm thank you to MEGA customer service!
22 January 2026
Unprompted review
Reply from MEGA
Hello, thank you for your review!
We’re glad to hear that you had a great experience with our helpdesk team.
We always treat every, even for smaller issues, aiming m to provide timely and helpful support, so it’s great to know our response times met your expectations.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
Very good support
Very good support
Just had a trouble with pacman on manjaro due to a change in server configuration that has been fixed in two days.
23 January 2026
Unprompted review
Reply from MEGA
Thank you for your 5-star review! We're glad to hear you had a great experience with our products.
Have a MEGA-awesome day, and contact us should you need any other assistance.
We appreciate all feedback and are working to improve and integrate new features with this feedback in mind.
Download limit is ridiculously low
MEGA’s download limit is ridiculously low. The service is basically unusable unless you pay
24 January 2026
Unprompted review
Reply from MEGA
Hi there,
Thanks for sharing your feedback. We’re sorry to hear about your experience.
MEGA does not artificially limit download speeds based on whether an account is free or paid. Transfer speeds depend on a number of factors such as your internet connection, ISP routing, network congestion, and how transfers are configured on your device.
If you’re using a web browser, speeds can be affected by browser limitations. For the best performance, we recommend using the MEGA Desktop App and ensuring your transfer settings (such as parallel connections and bandwidth limits) are configured correctly.
We previously reached out via Trustpilot to gather more details but didn’t hear back. If you’re open to it, please contact our support team or reply here with more information, and we’ll be happy to help look into your setup.
Good support
Good service ive been using occasionally orded an annual subscription instead of a monthly by mistake issue was resolved with a refund within 24 hours
22 January 2026
Unprompted review
Reply from MEGA
Hello, thank you for your comment!
We’re glad to hear that our helpdesk team was able to assist you. We always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.
We’re happy to support all MEGA users and ensure everyone receives the help they need.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
Just want to thanks the support team…
Just want to thanks the support team for assisting me in unlocking my free Mega account. Response was swift and support was great. Thanks.
22 January 2026
Unprompted review
Reply from MEGA
Hello, thank you for your comment!
We’re glad to hear that our helpdesk team was able to assist you. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.
Thank you as well for mentioning your experience as a free plan user. We’re happy to support all MEGA users and ensure everyone receives the help they need.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
Introduced a policy of purging data if…
Introduced a policy of purging data if inactive. Had data stored here for many years and then suddenly it was permanently deleted without me knowing. If you're going to introduce a policy like that after many years of not having it, the grace period should be much longer than 3 months. Even more so if said policy is quietly added to the TOS. Absolutely livid and will never ever use this service again in my life.
Edit: Found some shared files from a friend that I was transferring out of MEGA since it's not safe to keep them there. Got a pop-up saying I had depleted my transfer quota. REALLY? I am paywalled from transferring what's left of my personal files? Clear indication that this company does not care whatsoever about their customers data. A massive middle finger from Mega and a final nail in the coffin. Avoid this company if you value your files.
20 January 2026
Unprompted review
Reply from MEGA
Hello, we are sorry for your bad experience. We tried reaching out on Trustpilot, but didn’t receive a response. Could you please tell us the ticket ID of the email you sent?
We value your feedback and would like to help- please contact support@mega.io
and quote this Trustpilot review so we can look into it further.
Note:
Please note that the account inactivity detection is always in our terms.
MEGA's policy to delete data from inactive accounts is specified in our Terms of Service (clause 37.4 https://mega.io/terms), to which you agreed when you signed up for a MEGA account.
MEGA should have tried to contact you multiple times regarding your account inactivity; before your files were deleted, at least two email notifications were sent to your registered email address, and the account had been inactive for at least 3 months.
If you did not receive the email notifications, it is possible that they were blocked by your spam filter, which is unfortunately outside our control.
And regarding the transfer quota:
The transfer quota is the total volume of data you can download from MEGA, and it is also consumed when streaming.
You can view your current transfer quota usage by accessing this link https://mega.nz/fm/dashboard using your PC browser.
For free accounts, the transfer quota is measured per IP address, not per user account.
Free accounts are provided with a transfer quota (download capacity) that varies depending on our system utilization. It is provided based on the total amount of data transferred during the last six hours but depends on the time of day, ISP, country etc.
If you have a dynamic IP address assigned by your ISP or you are using a VPN and received a "Transfer quota exceeded" warning without downloading anything from MEGA, that means others sharing the same IP may have used up the quota before you.
Once the free transfer quota is exceeded on your IP, you will have to wait to accrue more free quota.
Alternatively, you can upgrade to a Pro account which provides extra storage and transfer quota as well as some exclusive advanced features: https://mega.nz/pro
For Pro accounts, the transfer quota is the amount of data each user will be able to download (i.e. 1 TB of data during one month) and it is measured per user account, not per IP address.
Pro users get one allocation of their entire transfer quota per billing period, so annual Pro accounts will get one year's worth all at once.
If the quota is not entirely used in one month or year (depending on the term chosen), the remaining quota expires.
As a Pro account user, you are able to grant a percentage of your transfer quota to anyone downloading from your public file/folder links (this includes FREE users and non-registered users).
The maximum percentage of your transfer quota granted to others can be set here: https://mega.nz/fm/account/transfers
Once you have used up all of your Pro account's transfer quota allocation, you will have to purchase another plan.
For more details, please check this article in our Help Centre: https://help.mega.io/plans-storage/space-storage/transfer-quota
Issue with desktop client on new laptop
I have been using Mega for.... some 13 years.
I use it mainly to back up documents, databases and the complete .conf library.
I have always use a Linux machine (RedHat/Ubuntu) never any issue.
Lately I had an issue with the Mega desktop client on my brand new laptop.
I have contacted the helpdesk via the channels offered and they helped me solve the problem. I consider mine a small problem with low importance, but the helpdesk answered me back every time within 2 days. I found that very adequate!
After 3 emails back and forth my issue was solved to full satisfaction.
Forget to mention that I am on the free/50gb plan.
Very happy with the support offered!
10 January 2026
Unprompted review
Reply from MEGA
Thank you so much for taking the time to share your experience and for being with MEGA for over 13 years. We truly appreciate your long-term support.
We’re glad to hear that our helpdesk team was able to assist you with the desktop client issue on your new laptop and that the problem was resolved to your full satisfaction. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.
Thank you as well for mentioning your experience as a free plan user. We’re happy to support all MEGA users and ensure everyone receives the help they need.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
Good app but one feature suggestion
Good app, they have been very patient with me and understanding. I’ve asked them to restore my files multiple times and they did. I recently accidentally deleted my account and they restored it for me out of goodwill as they don’t usually do it I think but it’s a good app/ website. Honestly cheap as well to be honest. I just wish it was possible on the users end to restore all of our folders and files on our own end without having to ask the kind staff all the time
15 January 2026
Unprompted review
Reply from MEGA
Thank you so much for your kind review and for taking the time to share your experience.
We’re really glad to hear that our team was able to help you recover your files and that you found the service good value overall. We always do our best to assist where possible.
We also appreciate your feedback about self-service restoration. Giving users more control over managing and restoring their data is something we understand is important, and suggestions like yours are valuable as we continue to improve our features.
Thanks again for your support and thoughtful feedback!
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