Meet Bernard Reviews 219

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and interesting selection of products, highlighting the quality, uniqueness, and fashion-forward yet wearable nature of the items. The staff are frequently described as friendly, helpful, knowledgeable, and not at all pushy, creating a welcoming and pleasant shopping experience. Many people appreciate the exceptional service, noting the personalized approach, quick responses, and efficient delivery. However, some customers also noted an extremely poor quality product and an awful and unprofessional returns process, which they felt was not worth the effort.

What people talk about most

Product

People report positive experiences with the product selection, highlighting the fresh, distinctive, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional, friendly, and helpful... See more

Quality

Consumers find quality to be positive. Many reviewers praise the beautiful quality of the collection,... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of designers stocked in this special shop - lots of quality basics and special statement pieces to choose from. Staff are very helpful and not at all pushy. No need to go to town... See more

Company replied

Rated 5 out of 5 stars

It is great to have this lovely designer clothing shop here in South East London, after visits to Central London I often return here as the stock is more interesting . Meet Bernard stocks a wide and i... See more

Company replied

Rated 5 out of 5 stars

Just a great shop. Amazing selections, super friendly and knowledgable staff. Who can resist buying stuff after seeing the insta videos - bank balance's worst nightmare!!

Company replied

Rated 5 out of 5 stars

Meet Bernard is my absolute go-to boutique. Fashion-forward yet incredibly wearable, every piece feels thoughtfully chosen and effortlessly stylish. The collection is always fresh, distinctive,... See more

Company replied


Company details

  1. Clothing Store

Written by the company

South East London's oldest independent fashion and lifestyle store, for men, women, and everyone else. Nice to meet you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service!!

Great independent shop selling awesome brands! I ordered some socks online and they emailed straight away to say they were so sorry they had sold out of the colour I wanted, so suggested another colour which promptly arrived a couple of days later. Love to support independent shops, their customer service is the best!!

16 December 2024
Meet Bernard logo

Reply from Meet Bernard

Awww thanks you... Appreciate you taking the time to leave that, means a lot to us. Big Love x

Rated 5 out of 5 stars

Great customer service

Great customer service - got a call back after an online query which seems very traditional in a good way.
Great shirt, fits nice, will get another haha

4 December 2024
Rated 5 out of 5 stars

Local business, doing it right.

Received my first order from these guys, which was quick and efficient. They even took the time to write a personal handwritten note on the invoice. Nice touch. Their Instagram content is what first drew me to the store. So helpful to actually see the threads on a human and get a feel on how they hang.
Will definitely be dropping more orders into these guys over the coming months.
Fantastic service by a fantastically ran local business. Smashing it guys. Smashing it 🤙🏼

6 December 2024
Unprompted review
Meet Bernard logo

Reply from Meet Bernard

Ian, I can’t tell you how much we appreciate that review. We absolutely love what we do but it is still nice to hear that we’re getting it right (most of the time!) Again, we thank you for taking the time to leave that.
Ryan and Dani x

Rated 5 out of 5 stars

Universe

Absolutely fabulous jumper with a lovely little personal message from the shop that just happens to have the best name in the universe. Thank you x

25 November 2024

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