meetandgreetlutonairportparking.co.uk Reviews 

536
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the extremely poor customer service, mentioning long waiting times on the phone, unhelpful communication, and rude staff members who offered zero assistance. Reviewers also noted they were left waiting for over an hour in cold car parks without proper communication. Some reviewers were happy with certain parts of the business, noting that their initial outbound journey or quick drop off worked efficiently. A few people also mentioned that individual drivers were polite when meeting them at the beginning of the trip.

What people talk about most

Service

Reviewers highlight negative aspects of service, noting that the advertised meet and greet was frequently... See more

Customer service

Customers had negative experiences with customer service, consistently reporting poor communication and long... See more

Staff

People report negative experiences with staff, highlighting rude, unhelpful, and thoroughly unprofessional... See more

Location

Consumers find location to be negative, consistently reporting unexpected relocations away from the airport... See more

Delivery service

Users describe negative interactions with delivery service due to severe delays and poor communication.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The process itself was straightforward, but the overall experience wasn’t as smooth as expected. It took a while for the car to be brought back on return, which was frustrating after a flight.... See more

Rated 2 out of 5 stars

Customer care Meet & Greet Luton - think this is a general page to review any meet and greet companies at Luton - but my review relates to the above. Drop off was relatively straight forward. Coll... See more

Rated 2 out of 5 stars

Pretty awful. The car park was located in what I can only describe as a building site, all cars were covered in dust. People were miserable. I called to say we were picking up our luggage but it... See more

Rated 1 out of 5 stars

Do not use this company! Dont even want to give 1 star! We haven't even had our car returned. When they eventually answered us, told us to make our way home, and they would deliver our car to us. We... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(536)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this car park

Very dodgy car park, far away from the airport, I haven't got any receipt fot leaving the car there.
When I had made out the initial booking wasn't specified that another fee for pick and drop off has to be paid.
Hidden charges.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service. Will definitely use again.

Excellent service. First time using them and will use again. Arrive at the yard and they took us straight to the terminal, please be aware in the small print you need to pay to enter and exit car park but still makes it a cheap service.
Excellent, friendly staff and when we arrived back they brought my car to the terminal so I could set off home straightaway without the hassle of going back to the yard. Great service. Left car for 10 days and very highly competitive

31 May 2025
Unprompted review
Rated 1 out of 5 stars

ITS NOT MEET & GREET

ITS NOT MEET & GREET!
Your basically given your car to a complete stranger.
We had to walk from the mid stay car park to the terminal which is approximately 10 to 15 minute away. On return we were told via email, the car would be delivered back in the multistorey car park level three. This was not the case.
We had to walk back to the midday car park and waited an extra 30 minutes, an hour in total.
At no point did I feel comfortable that this car parking service had my best interest at heart.
I have no idea where the car was parked. I have no idea if the drivers were insured. I had no idea. They even had a license.
There was no identification that the people who took and returned the car was actually working for this company.
I would strongly advise not to use.

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Do not use - shuttle service would have been quicker & easier

The 'meet' service was fine although it was a 15 min walk to the airport terminal. However, when we returned we phoned at 23:30 as we disembarked the plane to be told our car would be brought round in 40 mins. We cleared security and got back to the meeting point at 00:00, but our car didn't arrive until 00:30 - a total of an hour from our initial phone call. We were left sitting on the pavement in the mid-stay car park waiting for 30 mins. Would have been much better off with a shuttle service.

30 May 2025
Unprompted review
Rated 3 out of 5 stars

Mixed feelings as not a 3 to 5 minute…

Mixed feelings as not a 3 to 5 minute walk to the terminal more like 10 mins and with luggage..uphill!!On return paperwork stated that the vehicle would be brought to the multi-story car park which is much nearer.No…they made us walk to mid stay again,late at night and tired.
Very misleading marketing and would not use again on that basis.
The drivers were quick and efficient.

19 May 2025
Unprompted review
Rated 1 out of 5 stars

This idiots use my car to drive and damaged

This idiots use my car to drive , I found it at clock and used diesel but also that damaged my car , now I have engine light on , don’t know what’s they done , no one take responsibility , what’s a mistake , never ever again , !!!!!!!!! Never AGAIN !!!!!

3 June 2025
Unprompted review
Rated 2 out of 5 stars

Would avoid

Had terrible problems getting hold of the company on our return, we called them 52 times before they answered our call! Wouldn’t use them again

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Not a good experience

Website is clunky and links to important information you will later be deemed to know about are broken.

Feels like this is by design to hide important terms

Not a good experience.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Very Rude and unprofessional

We booked this company ,they took us to the airport very late we missed our flight and they took 2 hours to come get us from the airport,when we got to the carpark our car wasn’t starting and the staff wasn’t bothered one driver threw my key in the car and slammed my door they were very very rude and unprofessional i 10000% wouldn’t recommend

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I put the wrong times and the boys helped us out and got us our car. Great service. And great communication. Thank you. Saadi

15 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look