Alleyoop Reviews 

65
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the mascara, noting its lengthening, non-clumping, and long-lasting properties. Many people appreciate the user experience, finding products like skin tint and eyeshadow sticks easy to apply, comfortable, and effective for a natural look. Exceptional customer service is frequently highlighted, described as prompt, kind, thorough, and responsive. However, some customers also noted occasional issues with orders, such as missing items or misunderstandings, and reported that certain products were unavailable. A few other people felt that some products did not meet expectations regarding volumizing effects, melted off in heat, or had initial quality concerns.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of products like... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as amazing, incredible,... See more

User experience

Users describe positive interactions with user experience, highlighting the ease and precision of application... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction and anticipation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far it doesn't disappoint I've been using allyoop about 2 weeks, comparing to 2 similar mascaras, and so far it does not disappoint. No clumps, nice lengthening, comes off cleanly. I'll wait to see... See more

Rated 5 out of 5 stars

First, don't generalize that this is "makeup for young people" just because the models are. I'm 67 and loving the skin tint with SPF, mascara, and especially 11th Hour eyeshadow sticks! They glide on... See more

Rated 5 out of 5 stars

The brown tubing mascara is excellent, doesn't flake or fade and is buildable! The eyeshadow crayon stays on for 24 hours as well as the mascara (not that you should be doing that!) I chose the skin t... See more

Rated 5 out of 5 stars

Very excited to have gotten to participate in this test! I really liked both mascaras. One was more dramatic, one was a little less messy. But they are both fantastic products and I would buy either o... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(65)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never shipped

I placed my order for mascara on February 26, and a week later had still not received a notice that it had shipped. I reached out and they said they were experiencing delayed shipping and to give it 7-10 business days to ship. I waited 11 business days with no progress. I eventually had my order refunded but was disappointed because I was looking forward to trying it.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

I ordered mascara and it never shipped

I ordered mascara and it never shipped. I tried contacting them 3 times via email and they never respond. I also sat on their website chat function for over an hour and they didn't answer that either. I am having to go through my bank to get a refund for the mascara I paid for but never received.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

A Better Version of Glossier

I found out about alley oop in December and have been using them ever since. I've been REALLY happy. The 11th hour eye shadow is 5 stars for me--I have it in a bunch of colors. It's reasonably priced and I get so much use out of it. Plus, I'm a sucker for packaging. I've also used the travel razor. Great products, really love them.

3 May 2023
Unprompted review

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