Quick and easy process, and offered the best price on the market for my iphone 17 pro max. Had no issue with sending via Special Delivery and was kept updated by text and email all the way through. No... See more
Company replied
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Review summary
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Reviews shaping this summary
Quick and easy process. I don’t have a printer and so they sent me labels and a large bag into which I put my old phone. They had more condition categories into which I could describe my phone than... See more
Company replied
Very happy to recommend Meelie. Due to my useless local Royal Mail, the pack arrived late and by the time I was able to send it, the ten day period had lapsed. Notwithstanding, they honoured the off... See more
Company replied
Having decided to extract myself from the Apple ecosystem I looked around to see how much my phone was worth. Meelie mobile came out on top. The whole system of initial communication was flawless. The... See more
Company replied
Company details
- Cell Phone Recycling and Unlocking Service
- Cell Phone Store
- Mobile Phone Repair Shop
- Phone Repair Service
Written by the company
Meelie Mobile is a smartphone recycling specialist, offering great trade in prices for Apple and Samsung devices. We have partnered with a certified Samsung repair partner to ensure that we can offer the best deals, even if you want to sell us a faulty device. The Meelie Mobile website has been specifically designed to offer an easy to use, efficient customer experience. Free, tracked postage is available for all devices, so you can keep track on the whereabouts of your phone. At Meelie Mobile we believe in total transparency so provide lots of detail on our website and email updates to make sure the price we offer is the price you receive; we don’t believe in surprising you with any hidden charges or additional fees. Meelie Mobile offers various secure payment methods, including PayPal, bank transfer or cheque. If you sell your device to us, we promise that you will receive your payment within 1 day of us receiving the device. On most occasions, payment is made the same day. Our friendly customer support team are available to answer any questions you have about the buying or selling process. You can either contact us directly or via social media and we will respond as soon as possible (usually within 24 hours).
Sell your phone for cash.
Written by the company
- Top prices paid!
- We buy old tech for cash, turn your unwanted smartphones, tablets and more into cash. We'll pay cash directly into your bank account, in most cases on the same day we receive your device.
Free Same Day Shipping
Next day delivery on all orders received before 1pm*
*Applies to all orders placed Monday to Friday before 1pm
Contact info
Meelie Mobile, Holditch House, Holditch Road, ST5 9JQ, Newcastle-under-Lyme, United Kingdom
- 01782576931
- sales@meeliemobile.com
- meeliemobile.com
Get the latest phones for less!
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fair price paid quickly
Fair price paid quickly. Simple instructions. Very pleased.
1 May 2026
Unprompted review
Reply from Meelie Mobile
Dear TonyD,
Thank you for your review! We’re glad you were happy with the price and how quick and simple everything was.
Many Thanks,
Hannah
Quoted 135 offered 80, returned damaged
Quoted 135, offered 80 after receipt and have returned with scratches not there when sent. Pretty routine for this industry, I chose this company due to higher than average reviews but can only suppose that is because they are gaming the review system. Avoid.
30 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Neill,
We’re sorry to read your feedback and would like to clarify the situation.
All devices are inspected and assessed on arrival, and any revised offers are based on the condition identified during that process. We also take care to document the device’s condition throughout handling.
We do not accept any suggestion that our reviews are manipulated. We aim to provide a fair, consistent and transparent service to all customers.
Many Thanks,
Hannah
Amazing service from Meelie Mobile.
Wow, amazing service. Super easy to send, & then upon receiving my phone, I received several emails to confirm they had received the phone & was booked in to the warehouse. Just over 1 hour later, it was accepted & payment sent, & money was in my account. Price received was very competitive to. Will definitely use again.
30 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Chris,
Thank you for the fantastic review! We’re really glad you found the process easy and that everything was quick from start to finish.
Many Thanks,
Hannah
Simple web proces but...
Simple web process and a good quote for my old mobile BUT they reduced the quote by 50% because of "multiple scratches on the frame." In my view the actual condition was near perfect; always protected by a leather case. So feeling very short-changed.
29 April 2026
Unprompted review
Reply from Meelie Mobile
Dear alan walker,
Thank you for your feedback, we’re glad to hear you found the process simple and the initial quote competitive.
We’re sorry you were disappointed with the revised offer. All devices are assessed on arrival, and any adjustments are based on the condition identified during inspection, including wear to areas like the frame which can affect grading.
We understand that condition can sometimes be subjective and appreciate you sharing your experience.
Many Thanks,
Hannah
Change offers and steal accessories
Was offered 85 but then they changed it to 40 because of a very minor scrape on the back (barely visible) it stated they would only change the offer for cracks, dents and tech issues with the phone. The quote was for a "used" device not a new one. They then kept all my accessories and only sent the phone back. I was told it was thei policy to not send everything back. Do not use these scammers.
21 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Josh Burns,
We’re sorry to hear you’re unhappy with your experience and appreciate you taking the time to leave feedback.
All devices are assessed on arrival, and any changes to the original quote are based on the condition identified during inspection, including cosmetic wear. We aim to be as clear and consistent as possible when applying these grading criteria.
In regard to accessories, our policy is that only the handset is returned, as outlined in our terms.
We understand this may not have met your expectations, and we’re happy to review the case further if you’d like to contact us directly.
Many Thanks,
Hannah
Overall Great
I was a little worried after reading some bad recent reviews, but Meelie had offered me nearly £100 more than any other place for my iPhone.
I didn’t use the free post option, so it cost me £20 to send my phone with appropriate insurance.
They emailed me as soon as they received my phone the next day, they didn’t quibble on the offer and paid out as soon as I’d sent ID over.
Would definitely use them again.
23 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Kirsty Simpson,
Thank you for your honest feedback! We’re really glad you gave us a chance and had a positive experience. It’s great to hear everything went smoothly and that you were happy with the offer and quick payment.
Many Thanks,
Hannah
I sent my phone 2days ago they received…
I sent my phone 2days ago they received it this morning and by the end of the day the money was in my account and payed what was estimated can't say a bad thing about them at all .
24 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Colin Mander,
Thanks so much for your great feedback! We're really pleased everything went smoothly and you were happy with the service and payment. We appreciate it!
Many Thanks,
Hannah
Genuine review - Fantastic company
Genuine review from a seller. Have used this company today for a phone sale. Excellent company, Phone was delivered to the company this morning. I received email communication throughout the day to update me and payment has just been made to my bank. Exact quoted price was given. Wouldn’t use any other company going forward for any sales. Highly recommended
23 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Michelle Mccabe,
Thank you for the fantastic review! We’re really glad everything went smoothly and that you were happy with the service and quick payment.
Many Thanks,
Hannah
Good price
Good price. Received a postage pack the day after getting a quote. Payment received within 24 hours - no fuss at all.
23 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Michael Kinder,
Thank you for your review! We’re really pleased to hear you were happy with the price and how quick and easy the process was.
Many Thanks,
Hannah
great service
have now sold 2 phones to them got a great price and fast payout
22 April 2026
Unprompted review
Reply from Meelie Mobile
Dear j lambert,
Thank you for your continued support! We’re glad you’ve had a great experience with both sales and that everything was quick and straightforward.
Many Thanks,
Hannah
Initial scepticism soon disappeared.
Was initially a little bit unsure and sceptical as I'd never used the company before, but found the entire process extremely straightforward and professional from beginning to end. Sent a phone in and got paid the very next day. Encountered no issues.
21 April 2026
Unprompted review
Reply from Meelie Mobile
Dear DW,
Thank you for your review! We’re really pleased to hear everything went smoothly and that you found the process straightforward.
Many Thanks,
Hannah
The damage that wasn't.
I sold my Google pixel 7a to Meelie mobile. I was offered £77. The phone was in excellent condition, it's always been in a case and had a glass proctor on the screen. Once they received the phone they said it will need to be tested and after this I'll receive my payment. I received a counter offer via email. They said the back cover of the phone had a small crack. Because of this they offered £10 or I could have my phone return.They sent a picture of a mark or scratch possibly. I wasn't convinced so opted to have the phone returned.
When returned I examined the phone and the so-called crack was a small mark which with rubbing alcohol came off. I took the phone to CEX where it was examined in front of me and they confirmed there was no crack. Be very careful if they undercut their original offer. They tried it with me but I knew the condition of the phone and wasn't having any of it
9 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Kevin Bridges,
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
All devices we receive go through a standard inspection and testing process, where any changes in valuation are based on the condition observed at that time. As part of this process, devices are carefully cleaned using specialist device cleaner and microfibre cloths to ensure an accurate assessment. We also provide images to highlight any findings as clearly as possible and offer customers the option to accept the revised price or have the device returned.
We respect your decision to have the phone returned and appreciate you sharing your experience. We always aim to be fair and transparent in our assessments,
Many Thanks,
Hannah
£35 To Return Phone!
I can't recommend this lot. I input my phone's details including IMEI number and received a price. They've since told me they can't accept it due it being a non-EU model. This should have been picked up when giving the phone's details. £35 To Return Phone! I feel like I've been scammed.
16 April 2026
Unprompted review
Reply from Meelie Mobile
Dear David,
We’re sorry to hear about your experience and understand your frustration.
While we do ask for device details, including the IMEI, some restrictions—such as whether a device is an EU or non-EU model—can only be fully confirmed during physical inspection. In this case, the device was identified as a non-EU model, which unfortunately falls outside of our purchasing criteria.
The return fee covers insured delivery as well as the handling fee associated with processing and returning the device safely. This is outlined within our terms. We appreciate that this may be disappointing, but we aim to be as transparent as possible.
If you’d like us to review this further, please feel free to get in touch with our team directly.
Many Thanks,
Hannah
Really impressed with the whole…
Really impressed with the whole experience.
I was a bit unsure at first as my phone had an intermittent fault and I’d been told elsewhere it might only be worth very little. However, the process with Meelie was straightforward from start to finish.
The packaging and postage were easy to arrange, communication was clear, and once they received the device the assessment was quick. I was especially pleased that they honoured the original quoted price with no hassle, which made a big difference.
Payment was also incredibly fast — I received the money in my bank almost immediately after confirmation.
Overall, a smooth, honest and efficient service. Would definitely recommend and use again.
16 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Craig Bannister,
Thank you for such a detailed review! We’re really glad you had a smooth experience and that everything—from the process to the payment—met your expectations. It’s great to hear we could honour the quoted price and provide clear communication throughout. We truly appreciate your recommendation and look forward to helping you again!
Many Thanks,
Hannah
WARNING..
WARNING... Do not sell to Meelie, they said my phone was a non EU phone so they can not buy it even when I bought the phone from CEX a few years back, now they want £35 to send the phone back, £35 lmao complete scam artists, now I have to contact and seek legal advice.
16 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Mr Magoo,
We’re sorry to hear you’re unhappy with your experience and appreciate the chance to respond. Devices identified as non-EU models are outside of our purchasing criteria, which is why we’re unable to proceed with the sale.
Return fees are clearly outlined as part of our service and cover insured shipping and handling to ensure your device is returned safely. We understand this may be frustrating, but these terms are agreed to prior to sending a device.
We aim to be transparent in all of our processes and are happy to review any concerns directly if you’d like to get in touch with our team.
Many Thanks,
Hannah
Very smooth service and was paid…
Very smooth service and was paid swiftly for my device and for the amount I was told
Thanks
15 April 2026
Unprompted review
Reply from Meelie Mobile
Dear James George,
Thanks for your feedback! We’re glad everything went smoothly and that you were paid quickly the quoted amount. We appreciate your support!
Many Thanks,
Hannah
Highly Recommend Meelie!
Very impressive service.
I sent my phone yesterday by Royal Mail Special Delivery (which I paid for myself). I received an email in the morning saying that my phone had been received. Shortly after, I received another email asking for ID, which I then submitted. A couple of hours later, the money I was originally quoted was in my bank account.
I am extremely impressed with the clear and concise communication throughout, Meelie let you know exactly what is happening all the time.
Would definitely use Meelie again!
14 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Sammy Vine,
Thank you for the detailed review! We’re delighted you were impressed with the speed and communication throughout the process. It’s great to hear everything went smoothly, and we really appreciate your support—looking forward to helping you again!
Many Thanks,
Hannah
Very happy with my transaction
Very happy with my transaction - all went smoothly and I felt the price paid was very fair. Happy to recommend this servic!
14 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Keith Wheal,
Thanks for your kind feedback! We’re glad everything went smoothly and that you were happy with the price. We really appreciate the recommendation!
Many Thanks,
Hannah
Excellent experience.
Was a bit unsure about using this company as I'd never heard of them. But viewed reviews on here and took a chance. They were excellent, great service and the best price for my phone. Will definitely use them again.
10 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Garymor,
We’re really glad you found the service excellent and got a great price. We appreciate your trust and look forward to helping you again in the future.
Many Thanks,
Hannah
Very happy with Meelie Mobile and would recommend.. my only negative would be that it's a bit slow.. but they may be due to recent postal issues everywhere.
Very happy with Meelie Mo
14 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Helen Simmons,
Thanks for your feedback and recommendation! We’re really glad you’re happy with the service. We appreciate your patience—there was a bit of a delay due to high volumes following the Easter bank holiday, but we’re always working to improve turnaround times. Hope to help you again soon!
Many Thanks,
Hannah
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