I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MEDvidi
Hi Lynn Frady,
Thank you for your feedback! We’re glad to hear the experience was nice, polite, and informative. We appreciate you taking the time to share this!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
She listened to my concerns & was…
She listened to my concerns & was thorough in asking & answering questions. She was kind & supportive. She helped me. She was knowledgeable.
6 December 2025
Unprompted review
Reply from MEDvidi
Hi Bonnie Wells,
Thank you for sharing your experience! We’re so glad to hear that she listened attentively, provided thorough care, and supported you throughout the process. We truly appreciate your feedback and are happy she was able to help you.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Very good quick knowledgeable service.
5 December 2025
Unprompted review
Reply from MEDvidi
Hi Joe,
Thank you for your kind words! We’re glad to hear you had a quick and positive experience. If you ever need anything, we’re always here to help!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Very helpful polite and did call back
Very helpful polite and did call back. Thank you!
4 December 2025
Unprompted review
Reply from MEDvidi
Hi Charles,
Thank you for your feedback! We're glad to hear the team was very helpful, polite, and made sure to follow up with you. We appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Elizabeth was great very supportive:)
Elizabeth was great very supportive:)
4 December 2025
Unprompted review
Reply from MEDvidi
Hi Kristen,
Thank you for sharing your experience! We're so glad to hear that Elizabeth was great and provided the support you needed. We truly appreciate your feedback!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Humans helping humans. Appreciate the personal non AI experience
Great communication and fast response! Thanks MEDvidi!
My go to for all of my mental health needs. Actual humans helping humans!
3 December 2025
Unprompted review
Reply from MEDvidi
Hi Sarah,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team. Your feedback means a lot, and we’re always here to support you!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Fiya was very helpful and quickly…
Fiya was very helpful and quickly solved my issue of paying for a an appt yesterday and not getting a call or text to confirm
4 December 2025
Unprompted review
Reply from MEDvidi
Hi Adi,
Thank you for sharing your experience! We’re glad to hear that Fiya was able to help quickly and resolve the issue. We appreciate your feedback and are always here to assist!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Livi,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and are glad we could help. Your feedback means a lot to our team!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
The doctor prescribed a medicine to…
The doctor prescribed a medicine to help my anxiety, but sent it to a non existing pharmacy. I feel like this is a scam and I need my money back!!
25 November 2025
Unprompted review
Reply from MEDvidi
Hi Jeanette Hanna,
We’re very sorry for the inconvenience. Our team is actively working on your concern and will ensure it is resolved as quickly as possible. Please stay calm, and if you have any further questions or need assistance, don’t hesitate to reach out to us at help@medvidi.com
.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Fiya helped me out with all my…
Fiya helped me out with all my questions and concerns. Great employee!
3 December 2025
Unprompted review
Reply from MEDvidi
Hi B H,
Thank you so much for your kind words! We’re delighted to hear that Fiya was able to assist you with all your questions and concerns. We truly appreciate your feedback and are grateful to have her on our team. If you ever need anything else, we’re here to help!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Her follow through was great and made…
Her follow through was great and made sure I got the help I needed rescheduling
2 December 2025
Unprompted review
Reply from MEDvidi
Hi Olivia Shianne Halliday,
Thank you for sharing your experience! We’re glad to hear that her follow-through made a positive difference and that she ensured you received the support you needed with rescheduling. We appreciate your feedback and are always here if you need anything further.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Highly recommended …
I have had such an amazing experience with this group! I suffer from sever anxiety and this team made me feel so comfortable and I fell like I am in such a good space when I talk to my doctor! They are great at helping you feel comfortable and listening to your needs! Thank you!!
30 November 2025
Unprompted review
Reply from MEDvidi
Hi Clara Sapp,
Thank you so much for sharing your experience! We’re thrilled to hear that our team has been able to provide a comfortable and supportive space for you, especially while managing severe anxiety. It means a lot to know you feel heard and cared for during your visits. We truly appreciate your kind words and are here to support you every step of the way!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Fiya was Very helpful!
1 December 2025
Unprompted review
Reply from MEDvidi
Hi Jackson Wiley,
Thank you for your feedback! We’re so glad to hear that Fiya was very helpful. We truly appreciate you taking the time to share your experience with us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
FIYA WAS GREAT
1 December 2025
Unprompted review
Reply from MEDvidi
Hi MATT LAWRENCE,
Thank you for your feedback! We’re glad to hear that Fiya was able to assist you and provide great support. If you need anything else, we’re always here to help!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Medvidi Pros and Cons
Medvidi has been a very convenient option for health care. This comes with pros and cons.
Pros:
•convenience of not having to leave your house.
•wide variety of times for scheduling.
•Efficient appointments
Cons:
•EXTREMELY glitchy client portal. I’ve continued to have the same issues with booking appointments. Whenever I call they inform me that they have everything they need and I have to call every time in the future.
•The automated system when calling offers a call back feature, however, I’ve never had them actually follow through with the call.
•The customer service is 50/50. Some representatives are very helpful and understanding. Others simply repeat themselves and tell you they can’t help. Some serious coaching opportunities should take place for these consultants.
•Without insurance, it’s very pricey. I appreciate being able to take advantage of the convenience they offer, however, the longevity of using their services doesn’t seem great. It would be nice if they offered options for self pay patients.
1 December 2025
Unprompted review
Reply from MEDvidi
Hi RLK,
We’re very sorry to hear about your experience. We are unable to locate your account based on the information provided, but we want to help resolve this as quickly as possible. Please reach out to us at help@medvidi.com with your full name and appointment details so our team can assist you right away.
Warm regards,
Janet| MEDvidi Patient Support Team
Fiya was great thank you!
1 December 2025
Unprompted review
Reply from MEDvidi
Hi S A,
Thank you for your feedback! We’re glad to hear that Fiya was able to assist you. If you need anything further, we’re always here to help!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
She was amazing and took care of my…
She was amazing and took care of my issue immediately. Great job!
1 December 2025
Unprompted review
Reply from MEDvidi
Hi Ron Walker,
Thank you so much for your feedback! We’re thrilled to hear that she was able to assist you so quickly and effectively. Your kind words mean a lot, and we truly appreciate you taking the time to share your experience. If you need anything else, we’re always here to help!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Fiya 's customer service
Been using this company for about a year for my ADHD symptoms. The doctors listen and are understanding. I had to call in to the help center, Fiya was my contact and she was excellent in helping me complete what I needed.
1 December 2025
Unprompted review
Reply from MEDvidi
Hi Kelly B,
Thank you for your feedback! We’re thrilled to hear that our doctors have been understanding and attentive to your needs, and that Fiya was able to assist you so effectively. We appreciate your trust and look forward to continuing to support you.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
I was having trouble booking my…
I was having trouble booking my appointment online. I spoke with Scarlett and she was kind, knowledgeable and had my issue resolved quickly. Wonderful customer service!
30 November 2025
Unprompted review
Reply from MEDvidi
Hi Ashley Massey,
Thank you for your kind feedback! We’re thrilled to hear that Scarlett was able to assist you and resolve your issue quickly. We appreciate you recognizing her effort and are glad you had a positive experience with our customer service.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Elizabeth Hagen is a sick CROOK
My husband is currently also being scammed by Elizabeth hagen, I justvread another review from a man going through the same thing. She all of a sudden demanded documents from one of my husbands other doctors even tho he has been with medvidi and recieving a prescription for almost a year now. So waiting on the back and fourth between doctors, being told daily "they're working on it" not being able to get any kind of response that's helpful or from Elizabeth herself. She is refusing to send in his meds until this documentation is done and left my husband without his medication over Thanksgiving and he is now sick without it because its a controlled substance. But they know that. They know what these meds can do to people and they are screwing him over for a week now. Over a holiday at that when he is a husband and father. It's disgusting and the real joke about it is they've been prescribing him his vyvanse for almost a year WITHOUT this documentation they all of a sudden have to have. So if it is that important then they didn't do their job right to begin with and now my husband is getting the shit end and sick without his medication. It's disgusting and unethical. No one will help us. We just keep getting the run around. I hope she slept well at night over thanksgiving that she got to enjoy with her family while my husband was going into withdrawal and fighting to keep on a happy face for our children. Sick twisted people and that's putting it nicely.
Oh and of course she still took his money!
30 November 2025
Unprompted review
Reply from MEDvidi
Hi Evie Frazier,
We’re very sorry for the inconvenience your husband has experienced. However, the clearance letter from his other provider is required in order to process and send his prescription. Once the documentation is received, we will be able to move forward promptly.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
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