I placed an order on 6/4/22. One part of the order arrived 12 days later, the other one never arrived, just says tracking # created, but there was no info on shipping progress. Company offered excus... See more
Company replied
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See what reviewers are saying
Very happy with their product and customer service. Have been using for over 5 years now. Sometimes shipping can be tricky but they have fair policies in place for replacement. Shipment always comes a... See more
Company replied
Great customer service! Easy to communicate with, with rapid responses. Had an issue recently where I requested no signature required, but it was still sent with a signature required. That caused a lo... See more
Company replied
One of the reasons why we use med supply. Is it when we place our order it is delivered in the most expedient amount of time. Always professional mannerism and courtesy when we need to call in. Top no... See more
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Company details
Written by the company
Med Supply Solutions is dedicated to supplying first-rate dermal fillers, cosmeceuticals, and orthopedic products such as TEOSYAL®, JUVEDERM®, RADIESSE®, RESTYLANE®, and ORTHOVISC®. Our growth is rooted in consistent quality, competitive pricing, and client satisfaction. We offer personalized service with a VIP sales agent for each client, ensuring a seamless shopping experience. We prioritize safety and trust, guaranteeing authentic products at unmatched prices, backed by our price match promise.
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4.5
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy with their product and…
Very happy with their product and customer service. Have been using for over 5 years now. Sometimes shipping can be tricky but they have fair policies in place for replacement. Shipment always comes as advertised. Highly recommend
9 January 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Outstanding customer service
I have been very happy with the team at Med Supply Solutions. I have been using them for several years now and have never been disappointed!
10 January 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Emme is the best she takes great care…
Emme is the best she takes great care of all my requirements
30 November 2022
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your 5-star review! We will share this with Emme & the team to let her know to keep up the amazing work.
Great service
9 November 2022
Unprompted review
Reply from Med Supply Solutions
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Med Supply Solutions is a great company to order supplies from
I have been doing business with Med Supply Solutions for over 10 years. Their customer service has been great and they have always been an understanding of my needs. The speed at which the products arrive is also great. I would not think of ordering from anybody else.
28 October 2022
Unprompted review
Reply from Med Supply Solutions
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I placed an order 8/17/22
I placed an order 8/17/22. Followed tracking to california, where it stayed for 2 weeks. After 10 days I requested a replacement and was told one would be sent immediately. After 5 days I hadn't received tracking. It took multiple calls, texts and an email and two days before I received a response. I was given tracking which indicated it had only been shipped that day. So I followed tracking and it was delivered to an address in California, however I live in Wyoming. I have been calling, texting, emailing for 3 days with no response. I have lost clients over this.
** update: Still waiting for a replacement. Emmi called me two days ago and acknowledged that it was mistakenly sent to California instead of my address in Wyoming. She said “I’ll call you right back.”
That was two days ago. Looking for an update over a month after my order.
16 August 2022
Unprompted review
Reply from Med Supply Solutions
We sincerely apologize for the experience, we value you, and we appreciate your business. Unfortunately, there was a delayed ship out due to an unexpected high volume of orders and the warehouse were working on backlogs, but we are doing everything we can to ensure you experience no further complications.
Regarding the delay of delivery, once we hand over the package to the courier, we won't have any control on the delays of the package, follow ups on the delivery should be done with the courier as they will be able to provide you specific information on the package location.
I'm sorry to hear you had a frustrating experience in trying to contact us, but I appreciate you bringing this issue to my attention. Your feedback helps us do better. If you could please contact me at info@medsupplysolutions.com or call our team at 844-226-8277? We will work with you to resolve any issues as quickly as possible. We hope to resolve this promptly and accurately.
I am satisfied with your service
I am satisfied with your service. Recently I came across an issue with my products, which was reported to you. I was contacted immediately, and the staff made an effort to help me. I finally got the products i ordered. I really appreciate it.
16 August 2022
Reply from Med Supply Solutions
Thank you for taking the time to share your experience with us. It warms our hearts to hear such amazing feedback!
I never received my 5 thermage tips
6 August 2022
Reply from Med Supply Solutions
Hi Cynthia DiLauro, Thank you for your feedback. We sincerely apologize for this experience. We did try to reach you to inform about the product is out of stock, however, no one responded on your end. And also, no charge was collected on your account for this.
If you have further concerns, please do contact us at info@medsupplysolutions.com or call our team at 844-226-8277
Reply from Med Supply Solutions
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Very cooperative team
Very cooperative team, quick delivery, fantastic selection of everything. Thanks Gain
28 July 2022
Reply from Med Supply Solutions
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Reply from Med Supply Solutions
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Customer service
Customer service was very helpful with my order and was very prompt!!
20 July 2022
Unprompted review
Reply from Med Supply Solutions
We are incredibly grateful that you took the time out to leave us a 5-Star review.
I have always been very happy with the…
I have always been very happy with the service provided by Med Supply Solutions. Service is top notch!
20 July 2022
Unprompted review
Reply from Med Supply Solutions
Thank you for your great review. We strive to provide superior service.
Great service and reliable
Great service and reliable. Always use them for any cosmetics purchases. Have used them for years.
19 July 2022
Unprompted review
Reply from Med Supply Solutions
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Shipped fast
Shipped fast, attentive phone service personal.
Ordered Botox, works perfect.
Will order again.
19 July 2022
Unprompted review
Reply from Med Supply Solutions
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
absolutely worthless company
absolutely worthless company. took the order but never responded that they didn't have the product. took payment.
28 June 2022
Reply from Med Supply Solutions
Thank you so much for taking the time to write to us. I'm sorry to hear you had a frustrating experience. I appreciate you bringing this issue to my attention.
However, our records in your account indicate that we never processed the order because the product was out of stock, so we never took the payment and you are not charged for it.
We want to learn more about the situation and how we can make things right. Our customer care will be reaching out to you.
Thank you and have a great day!
It has been a month since we placed and…
It has been a month since we placed and paid for an order on June 1, 2022. Today is June 27, we still haven't received the order.
27 June 2022
Reply from Med Supply Solutions
Hi Dr. Syverain, Thank you for your feedback. We sincerely apologize for this. We aim to ship out our products and have them delivered in a timely manner, but sometimes the courier timeline is out of our control.
Our customer care has resolved this issue so if there are anymore concerns, please don't hesitate to reach us and we'll be more than happy to assist you!
Reply from Med Supply Solutions
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
They quickly ship the products we need…
They quickly ship the products we need to continue our research!!
27 June 2022
Reply from Med Supply Solutions
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I placed an order on 6/4/22
I placed an order on 6/4/22. One part of the order arrived 12 days later, the other one never arrived, just says tracking # created, but there was no info on shipping progress. Company offered excuses, but I had to re-order missing supplies from someone else and pay more, while also getting no refund from Med Supply Solutions.
23 June 2022
Reply from Med Supply Solutions
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. Your feedback helps us do better. Upon investigation, the courier were not able to deliver it on time. Please could you contact me at info@medsupplysolutions.com or call our team at 844-226-8277? We will work with you to resolve any issues as quickly as possible. We hope to resolve this promptly and accurately.
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