Medicspot Reviews 

12,348
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being exemplary, efficient, and very helpful. The ordering process is frequently described as simple, straightforward, and quick, making it easy for people to get their prescriptions. Many reviewers highlight the excellent customer support and quick response times, appreciating the clear communication and personalized approach. However, some customers also noted dissatisfaction with customer service, citing a lack of direct human support and reliance on AI bots or emails that took hours to receive a response. These individuals experienced significant delays in receiving order updates or tracking details, leading to frustration and missed treatments.

What people talk about most

Service

Customers had positive experiences with service, often praising the excellent support and customer service,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple, efficient, and... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and efficient service.... See more

Customer service

Clients share positive opinions on customer service, with many praising the excellent support and quick... See more

User experience

People report positive experiences with the user experience, finding the process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could ge... See more

Company replied

Rated 5 out of 5 stars

After being let down by my previous prescriber who have changed their criteria and stopped my treatment half way through, I have found Medicspot to be easy and helpful. Just a few short steps to compl... See more

Rated 5 out of 5 stars

This company has excellent support and customer service. Would highly recommend. Products prescribed quickly and with care. Even being away I can get prescriptions ordered and all done with a friendly... See more

Company replied

Rated 5 out of 5 stars

I booked a free call which answered all of my questions and concerns clearly. The fact that I could speak to a real person put my mind at ease in terms of credibility of the service. It was also very... See more

Company replied


Company details

  1. Weight Loss Service

Written by the company

Your weight loss journey ends here. Put a stop to endless dieting with clinically-proven weight loss treatments that can bring real, lasting results. Check your eligibility now at www.medicspot.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,348)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Go somewhere else

My doctor told me to google the nearest
doctor to me. Thanks for the £59 advice.

Was also very passive aggressive on the video call.

1 May 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible, avoid and save your time and money!

Absolutely terrible! I am so furious! The prescription never arrived. The doctor had no clue about what to do with a simple food poisoning. The funniest thing this GP recommended me to book an appointment with my regular GP(then why the hack I booked an Appointment with a private one?!) Had to diagnose myself and request the prescription that never arrived! The customer service person on the phone sounded like she was 12 years old and just rolled out of bed.

I wish I checked the reviews here before booking the appointment with them. This company needs to sort their act together.

4 April 2023
Unprompted review
Rated 2 out of 5 stars

Paid £50 for only a 10 minute appointment

Paid £50 for only a 10 minute appointment, not only did the video call not work and I had to do the appointment through a normal call when the concern was about a skin problem but then when I wanted to ask a question about something else I was told I need to book another appointment to discuss the matter. The only solution I got told was to go see a dermatologist and I won’t see one for another month that’s why I wanted a gp appointment and I won’t see my regular gp for another 2 weeks as well.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Rapid Antigen tests for entry to Hong…

Rapid Antigen tests for entry to Hong Kong
The Rapid Antigen tests were received promptly. We submitted our test results less then 24 hours before flying to Hong Kong and had had not expected the doctor's certificate to arrive until sometime on the Sunday morning. However, the certificate arrived before bed on the Saturday night so we were able to relax and have a good night's sleep knowing that we had our requisite paperwork ready for our flight check to check in with British Airways.

4 March 2023
Rated 1 out of 5 stars

the doctor was late to the call by 10…

the doctor was late to the call by 10 minutes
the doctor said that we could get the prescription filled at any pharmacy but this is incorrect
the pharmacy we found said that the anti-biotics prescribed were not for an ear infection but were for an eye infection
the anti-biotics took 5 days to arrive at the Pharmacy as, according to the Pharmacist they were not readily available
very dissatisfied

9 March 2023
Rated 5 out of 5 stars

very efficient service

The test arrived within a couple of days. The registration process was very straightforward and the confirmation letter was delivered within the advertised time. Excellent service all round.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Recheduled appointment due to my error

Recheduled appointment due to my error. I was made to feel at ease and not judged for my error by the operator. Appointment with gp excellent. I felt listened to and he asked to revert to phone call to hear me clearly as videoing was intermittent.

27 February 2023
Rated 5 out of 5 stars

Great experience

The whole entire process was clear, quick with very clear instructions step by step. It was a great successful experience. Thank you

27 February 2023
Rated 1 out of 5 stars

Waste of time and money

I paid £50 for a medical expertise on a video call. Not only was it wrong (went to the doctor through NHS 2 days after who solved the issue properly) but i was supposed to receive a follow up email the next day with further instructions as i was going to be referred further. I haven’t received absolutely anything except emails asking for a review. I’m really disappointed and will never use Medicspot services again.

8 February 2023

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