Dear Jean,
I appreciate you taking the time to share your feedback about our services, and I'm sorry to hear about the inconvenience you faced when trying to reach us by phone. Your input is important to us, and I'd like to address your concerns.
We last spoke on Friday (9/1/23) and since had a long holiday weekend and were out of office the following Monday. Upon reviewing our call records, we noticed that there was a single instance when you called us after business hours yesterday (9/5/23). Our regular business hours are 8:00 am - 4:30 pm EST, and we aim to be readily available during these times to assist our customers promptly.
We understand that occasionally, circumstances may arise where you need assistance outside of our standard hours. In such cases, we encourage our customers to leave a voicemail or send an email, and we will make every effort to get back to you as soon as possible during our next business day. That being said, we immediately called you the following day to return the call and communicate with you.
We value your business and are committed to providing excellent customer service. If you would like to discuss your experience further or have any additional feedback, please feel free to reach out to us during our regular business hours at (800) 849 - 2168 or send an email to communications@medicallicensing.com. We would welcome the opportunity to address your concerns and ensure your satisfaction.
Once again, thank you for bringing this to our attention, and we look forward to hearing from you.