This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well... See more
Company replied
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Review summary
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Stockings were as described, arrived in a timely manner and the ordering process straightforward. The free gloves were a nice gesture but not well thought out - not everyone is a size M! I barely f... See more
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Reading and following the instructions on the website made everything an easy task. The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning. Thank you... See more
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The staff member that I talked to over the phone when making a product inquiry was knowledgeable and polite. The aid that I purchased was shipped the very next day and arrived at my residence within t... See more
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Company details
- #2 of 3 best companies in Medical Equipment Manufacturer
- #6 of 9 best companies in Medical Supply Store
- #1 of 1 best companies in Physiotherapy Equipment Supplier
Written by the company
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Written by the company
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Contact info
4/13-21 Hallmark Street, 2145, Pendle Hill, Australia
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4.6
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got my order wrong
2 February 2025
Reply from medi Australia
We apologise that you had such an experience with us. We will look into the matter. Thank you for your input. We work on improving ourselves.
Reply from medi Australia
Thank you for your feedback. We always strive to do better. Hope to serve you again soon!
Excellent customer service and fast postage
They were fantastic with helping with confirming sizing was correct, helped with what "pressure" to pick and recommending a good brand for my elderly mum's pressure stockings (which was actually cheaper than the one I initially picked). They explained how to put them on and care for them to. Excellent service.
3 February 2025
Reply from medi Australia
Your feedback means the world to us. Stay connected and we hope to serve you again soon!!
Very Impressed Even though the item wasn't available…
Even though the item wasn't available straight away, once the stock was in I received an email to say item was on its way.
I was very impressed as my item arrived without any stress.
19 January 2025
Reply from medi Australia
We're glad that you enjoyed our product! Our only aim is to improve from here. We look forward to serving you again soon!
Reply from medi Australia
Thank you for the feedback. We look forward to seeing you again!
I had to return my item
I had to return my item, no problem - no worries! Professional.
18 January 2025
Reply from medi Australia
We apologise for the little bump on the road. We hope to serve you better next time! Thank you for the feedback, we value your input.
Great compression garments from medi
Great compression garments from medi, fast delivery 📦 the compression stockings giving relief to my aching legs.
17 January 2025
Reply from medi Australia
Your feedback helps us grow. Thanks for the review!
Always great service
Always great service. Delivery to Far North Queensland within 2 days was excellent.
17 January 2025
Reply from medi Australia
We'll eagerly await your next review! Thank you!
Reply from medi Australia
Thank you for the feedback!
Reply from medi Australia
Hi Peta, thanks for the great review. Much appreciated! Team medi
I haven't received the product I bought…
I haven't received the product I bought for a long time
12 January 2025
Reply from medi Australia
Hi David. Your parcel left our warehouse on Mon 13 Jan, 3.18pm. We have checked with our delivery partner and awaiting a reply. Our customer service team will be in touch today. Thanks
EXCELLENT CUSTOMER SERVICE
3 January 2025
Reply from medi Australia
Hi Lisa. appreciate the excellent review. Thanks and have a great one! Team medi
Reply from medi Australia
Hi Graham, Thanks for the reivew. much appreciated. Have a great one! Team medi
Fantastic
Great company.
Fast delivery, friendly and helpful staff, excellent products.
23 December 2024
Reply from medi Australia
Thanks for the amazing review, much appreciated. Glad to know you were looked after by the customer service team so well and are happy with your purchase. Have a great one. Team medi
Reply from medi Australia
Thanks Cassandra! Great to hear all went well with our delivery and you're happy with the stockings.
Good service and product.
Staff on the phone gave excellent assistance. The sizing is difficult work out from the website. Received my pair of stockings promptly. New to pressure stickings. The cotton material is robust, silicone thigh high is comfortable. The toeless part is tight around the foot but I stretched it out a little. Took awhile to work out the donning technique: they are tough beasts. The trick is to double the stocking over itself.
26 September 2024
Reply from medi Australia
Hi Elizebeth, thanks so much for your amazing review. Glad to hear our customer service team were so helpful. Stockings can take a bit of time to get the hang of donning and doffing (we do have devices that simplfy the process. If you're keen on a device, give us a call on 1300 04 6334 and we can arrange the best one suited to your need (ask for a promo code too, happy to arrange a discount for you) Sam
Reply from medi Australia
Hi Wendy, thanks so much for the great review. Much appreciated. Team medi.
This order was made by the provider of…
Medi Australia very kindly sorted the problem caused by my provider. They were courteous and extremely helpful.
6 December 2024
Reply from medi Australia
Hi Ann. So glad we could help and sort everything out for you. I will thank the Customer Service team on your behalf. Have a great one!
medi stockings great quality …
The product I bought was really good quality comfortable couldn’t complain at all about that. The smallest little complaint would be time it took for me to receive products.
9 November 2024
Reply from medi Australia
Hi Julianne, thanks for the great review. We totally understand your order was delayed and apologise. A few boxes of products went missing in customs and took additional time to normal to receive from our manufacturer. Thanks for your understanding. medi
My experience with Medi Australia
Great customer service (in answering my questions). On time delivery.
14 November 2024
Reply from medi Australia
Thanks Angela! Glad all went well, will let the customer service team know too. Have a great one. medi
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