mecoolonline.com Reviews 38

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

The KM2 plus Deluxe was easiliy ordered with a nice rebate. Delivery was very quick and easy to trace. Package arrived well. Installing basic things were ok, coupling remote to TV was quick, though so... See more

Rated 3 out of 5 stars

I have a KM6 deluxe but still running on andriod 10 .. OTA update from melcool has never worked in fact mecool does not update their products.. why why why ???? Come on Mecool ur devices are great but... See more

Rated 5 out of 5 stars

MECOOL products are amazing! I have been using them for years now, I don’t think I’ll ever switch. I have had the KM2 since its release and it still works just as good as day one. Their webs... See more

Rated 2 out of 5 stars

Bought Mecool KT1 to get the best experience from an updated chipset 905X4 combined with a DVB-T2 tuner... and we got abandoned with the initial firmware dated 2021 (and full of problems). Not a singl... See more

3.4

Average

TrustScore 3.5 out of 5

38 reviews

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Rated 5 out of 5 stars

Great service, Great product

The KM2 plus Deluxe was easiliy ordered with a nice rebate. Delivery was very quick and easy to trace. Package arrived well. Installing basic things were ok, coupling remote to TV was quick, though some functions needed a bit more attention. Nevertheless all works well. Ethernet port is realy fast in DL speed and UL around 100Mbit. The best would be to have 2 on/off buttons on the remote as you can either setup for TV (IR) or system (BT). Perhaps a workaround could be made for next update for the current remote.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

MECOOL products are amazing

MECOOL products are amazing! I have been using them for years now, I don’t think I’ll ever switch. I have had the KM2 since its release and it still works just as good as day one.

Their website is extremely user friendly. It is very easy to search and find the product you are looking for. The checkout page is streamlined and self explanatory.

Shipping was incredibly fast with updates provided each step of the way.

MECOOL constantly has promotions and giveaways which are huge bonuses.

I highly recommend them to everyone.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Great to deal with.

Great to deal with.
I ordered and received in a timely manner the Mecool Km2 Plus Deluxe Android TV box.
It works flawlessly and is easy to navigate thru the settings.
Great box, I plan on ordering another one soon.

20 March 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service.

Bought Mecool KT1 to get the best experience from an updated chipset 905X4 combined with a DVB-T2 tuner... and we got abandoned with the initial firmware dated 2021 (and full of problems). Not a single update in 3 years, still stuck with Android TV 10, while others devices (also some older ones) have been updated to Android TV 12 over time.

17 March 2024
Unprompted review
Rated 1 out of 5 stars

non existent customer service

non existent customer service emailed for help several times no response whatsoever, nice products as long as you do not have an issue. If you need a box pay the extra and buy nvidia shield pro best box and support I have ever had.

21 February 2024
Unprompted review
Rated 3 out of 5 stars

I have a KM6 deluxe but still running…

I have a KM6 deluxe but still running on andriod 10 .. OTA update from melcool has never worked in fact mecool does not update their products.. why why why ???? Come on Mecool ur devices are great but running old firmware is disappointing and definitely holding back customers from buying ur product.. GIVE US THE LATEST UPDATES

1 March 2024
Unprompted review
Rated 4 out of 5 stars

Poor customer service!

I love my Me cool box pro’s! The only big problem that I see is that their customer service department has a lot to be desired. They do not return their emails. I had a problem with a faulty HDMI cable that came with the 1st box and when I wrote to them they never responded. I had to go buy a HMII Cable. When I ordered the 2nd box and emailed them for the tracking number again they never responded. If you need help I guess you are on your own… POOR CUSTOMER RELATIONS!

16 March 2024
Unprompted review
Rated 4 out of 5 stars

The KM2 Plus Deluxe would be the best…

The KM2 Plus Deluxe would be the best device I’ve ever seen for WiFi speed. If only the price could drop some it would take over Nvidia Shield as top box. I love everything about the Mecool plus D, storage, remote, ports and speeds.

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Mecool TV boxes

Recently I got 2 boxes from Mecool and very happy with the products I got. For a few money I got excellent TV boxes - that is all a can say...
If I ever need a new TV box with no doubts I'll purchase a new Mecool product.

With best regards, Ilya

14 January 2024
Unprompted review
Rated 1 out of 5 stars

Wrong plug + fault remote

I checked out as a guest. Got sent the wrong plug for one device and the other device had a faulty remote control. Mecool refused point blank to replacements even after I gave them the address they were sent to. I've bought lots off them in the past I won't buy again ever!

7 September 2023
Unprompted review

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