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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team. Many people appreciate the quality of the products, especially the handheld gaming devices and pre-loaded SD cards, which often arrive in perfect condition and exceed expectations. The delivery service is frequently noted for its speed and careful packaging, with many consumers receiving their orders faster than anticipated. However, some customers experienced issues with delivery, reporting lost packages or significant delays, with some waiting over two months for their items. A few people also received products that were either used, broken, or not as described, such as a console with a flimsy hinge and scratched screen, or receiving a memory card instead of a console. There were also instances where products arrived with technical issues, like a non-working console or an SD card that wasn't set up as expected.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and functionality of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness and... See more

Delivery service

People generally report positive experiences with delivery services, often highlighting fast shipping and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent customer service, always friendly. You may pay more, but it's definitely worth it. AAA+++ shop! And I always receive my handheld gaming devices in perfect condition. I've even had a p... See more

Rated 5 out of 5 stars

I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy post... See more

Rated 5 out of 5 stars

Great communication! I reached out about a delay in my order, and they responded quickly and were really helpful. I asked if the available items could be shipped first, and they made it happen without... See more

Rated 5 out of 5 stars

I purchased a TrimUi Brick with customised coloured buttons from Mechdiy with crossmix/surwish OS with the 256gb SD card. I am blown away by the graphics of this thing, as well as the operating sys... See more


Company details

  1. Gaming service Provider

Written by the company

Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

496 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Trimui Smart Pro

Received the Trimui Smart Pro with the loaded games on the SD card. The handheld arrived super quick and has been a gem to play every night with my kids. The retro games on the SD card bring back so many memories. Quality services for Mechdiy. Will use them again for sure! Nomad F

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank You, Mechdiy

I've ordered from Mechdiy twice and I'm not disappointed!! I contacted to ask a question about the Halloween pack & someone answered my question very quickly & very kindly. In addition, after receiving the mystery Halloween pack, I am more than happy with my order, I hoped to have the miyoo a30 & wishes fulfilled! It will perfectly complement my Anbernic RG556 previously ordered from Mechdiy. Thank you Mechdiy & Thank you to the Youtuber Fourbi for making me discover

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Incredible company

Incredible company, helpful, attentive and willing to help you, quality products, affordable and it is certainly a brand that I trust and recommend.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

The folks here go above and beyond for…

The folks here go above and beyond for customer service! I need an a part for my Anbernic RG406V, and even Anbernic direct would not help even though my unit was new and under warranty. I turn to the folks here and they stepped up without hesitation and got me a replacement part!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Super professional sellers

Super professional sellers, in addition to having excellent quality items, the prices are extremely affordable and the best thing they have is their service: response time and dispatch and delivery time. Extremely satisfied and I recommend it to everyone! Thanks Mechdiy!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

very nice products

very nice products, trumui smart pro is really a very impressive portable console, i'm really amazed, it can run a lot of systems, ease of use, the internal systtem has a lot o useful features, including the hability of stream pc games over network, really a very well made product!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great kit for a great price

I got a TRIMUI Smart Pro from Mechdiy, and the device is incredible for the price! The shipping was very fast, and the Mechdiy case sent together is awesome! I also loved the fact that the store sent a good micro SD card with the console, with CrossMix OS preinstalled. Great service!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and Great Customer Service

As someone who is active in the Retro Emulation Handheld hobby I’m constantly looking for reliability and importantly in this hobby good customer service. There are but a few reliable retailers in the emulation handheld space, with MechDIY being at the top of that list. I think it is important to point out when a retailer in this space is a valuable resource for purchasing these devices to help my fellow hobbyists. Sure you can save $5 here and there by ordering from seller Shop96436u6XXX on sites like AliExpress who have no accountability. Nothing is worse than after waiting for 2 weeks receiving a lightbulb instead of the handheld you ordered. Now that random shop no longer exists and likely no refund of your money. This should never happen yet almost all of us have experienced it. Now that all the fixtures are well illuminated in my home from this happening to me, I’ve found reliability and customer service very important in my new gaming investments. With MechDIY you get both and often their sales save me more anyways. MechDIY often has handhelds available before the market, has always been there to answer my questions and I receive orders in a timely matter none of which have ever been an unsolicited toilet brush. Few sellers in this space get my recommendation but I’ll leave it to you to value what’s important.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

MechDIY are a fantastic trustworthy…

MechDIY are a fantastic trustworthy retro gaming handheld merchant. I’ve received many orders quickly from them and will be happy to use them again. Their customer service is quick to reply too.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Unparalleled Service

Top notch communication and professionalism.

I've worked with mechdiy on a collaboration and they're both professional and timely. When they sent a unit to me, it was the same day as communication was completed. Expectations are also realistic and I've had a great time navigating their website. A great company to work with!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

MechDIY is a very professionnalisme…

MechDIY is a very professionnalisme company
The prices are great, free fast shipping and delivery.
The customer service answer to peuple it’a not a bot.
So i'll definitly but other handheld at mechDIY
Thanks

7 October 2024
Unprompted review

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