Always excellent customer service, always friendly. You may pay more, but it's definitely worth it. AAA+++ shop! And I always receive my handheld gaming devices in perfect condition. I've even had a p... See more
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Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Contact info
Room 1101d, 11 / F, Lishi Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon,Hong Kong, 999077, HongKong, China
- 2802 9533
- service@mechdiy.com
- mechdiy.com
Replied to 80% of negative reviews
Typically replies within 24 hours
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Outstanding service and customer…
Outstanding service and customer support. I will receive my order soon but expect nothing but the best. Thanks again people for your help and service
I accidentally input my address…
I accidentally input my address information wrong and I emailed them and got it fixed in practically 30 minutes. Service was quick, concise and amazing!
Great services
Great customer service!
I ordered the wrong product, realized it and sent an email and got a response and solution same day. Their customer service is incredible. Will be ordering from them moving forward.
Fast delivery
Fast delivery. (Got the Express Shipment, the product was delivered within the promised timeframe)
Great customer service. (Had a inquiry about customs inspection in NL, got a superfast reply by Jimmy, who was very helpful)
Beautiful product. (Bought a Anbernic RG35XX SP in Gray, it looks so good and retro, love the color, brings back memories from the past)
The handheld RG35XX SP works perfectly out of the box.
Was a pleasure buying from you guys.
Will most definitely get more gadgets and hardware from your store in the future.
Thanks and Greetings from Germany, you rock! 🖖
Excellent company and Excellent…
Excellent company and Excellent product. Fast shipping and highly recommended. I love the Surwosh OS. Very well designed.
Wonderful site!
10/10 support
amazing customer support, and fast responses to emails :)
Nice service
Nice service, fast and accurate!
I received the console in just 10 days
VERY NICE ONLINE SHOP!
Thank you guys
Great customer support
My Trimui Smart Pro just suddenly stopped working! So I contacted their support and this was after over a year of using the device but they still helped me out!
I had some complications due to my…
I had some complications due to my laptop software which lead to an accidental damage of the SD card Mechdiy sent me along with a miyoo mini plus.I then decided to reach out to mechdiy and explained my dilemma and they consulted with their technicians and determined that my SD card was damaged, but they offered to send me a new one without cost and organised shipping and delivery thank you so much mechdiy you guys are truly wonderful.I highly recommend buying from Mechdiy because they provide a variety of different consoles with the option of SD cards.
Excellent service
Excellent service, attention and care in following the doubts and needs of customers, really excellent prices. There is nothing else to say except highly recommended!
The order process was perfect
The order process was perfect! Clear in communication and shipment.
The TSP I ordered as a 256 GB surwish…
The TSP I ordered as a 256 GB surwish arrived at my home in about 10 days without any problems. I bought it as a report card gift for my 8 year old son. This made him incredibly happy. It works without any problems. It came with a Sandiks Ultra 256 GB SD card.
Great products!!!!!
Great customer service, great products! Im more than satisfied with the items I ordered!! Highly highly recommended!
I was really amazed
I was amazed at the quick response and the accurate diagnosis and and the accurate solution given to solve my problem with my Trimui Smart Pro..
The Best Experience
What a great store. Fast delivery (even overseas) excellent customer service and great products.
Perfect - I’ll be back!
Excellent seller
Excellent seller. Prompt and reliable. Product came well packaged and delivered in a timely manner. 10 outta 10 service.
I recently ordered my first gaming…
I recently ordered my first gaming handheld from MechDIY and it arrived promptly and without issue, however upon opening and setting up my new trim UI brick, I noticed that the included SD card appeared to have some issues. I notified customer support and a resolution was brought forth very quickly and to my satisfaction. I highly recommend this company based on this recent interaction.
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