Medical Expenses Consulting UK Ltd Reviews 

159
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Can’t praise MEC medical enough especially Nina Goodstall who followed through the whole insurance process so quickly. We are so grateful to Nina who did an excellent job and our medical appointment i... See more

Rated 5 out of 5 stars

A shout out goes to Nina Goodsall at MEC. Nina is consistently responsive courteous and at the same time personable. Her commitment to help clients makes dealing with MEC pleasant and easy. If an or... See more

Rated 5 out of 5 stars

A big thank you to Nina and the team at MEC for always being helpful and supportive. Makes the process smooth and stress-free during times you need it to most. Truly appreciate all of their help and w... See more

Rated 5 out of 5 stars

Nina Goodsall took a keen interest in my wife's condition, she was very prompt in confirming health insurance approval to proceed. Her efficiency in keeping us updated is exemptlorary, we are most gra... See more

Company details

  1. Health Insurance Agency

Written by the company

MEC is one of the UK's leading independent Employee Benefits specialists which has been providing quality advice to its clients for over 20 years. Our friendly, knowledgeable staff help companies find the best employee benefits to meet their unique requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and convenient

The service is incredibly quick and convenient. It can get a little complicated keeping track of all the different references and numbers and who needs what information, but that isn't because of MEC.

I had a last minute panic today when I realised I didn't have the correct reference numbers when trying to fill in the forms at hospital.

I rang MEC and after being on hold for only a minute or two. My query was answered and even though the issue was my fault, Nina Goodsall contacted the appropriate people and had the number I needed back to me in a couple of minutes!

Great customer service.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Professional service

Most of my dealings with MEC in recent time have been with Nina who always gives a professional service, ensuring that everything is in place well in advance of my hospital admission date, ensuring I have one less thing to worry about!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Over the last few years I have used the…

Over the last few years I have used the MEC service and have always found them to be really helpful, professional and supportive. Especially, a note for the Claims Administrator, Mandy, who has dealt with me over the last few years and cannot praise her enough for the help she has given me.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing team

What an amazing team!
Fiona and Mandy have both provided me with excellent service in the past two years. Very grateful for the way they have dealt with all my queries. Always in a timely, friendly and very helpful manner. First rate service. Thank you!

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Epitome of a client first approach

I cannot speak highly enough of my experience with MEC, and in particular one of their team, Gemma. The epitome of professionalism and putting the client first. It's sadly rare these days but I honestly was quite surprised at the level of service, it has been absolutely first class in every way. Thank you!

23 November 2022
Unprompted review
Rated 5 out of 5 stars

A high quality service …

The professionalism and kindness I have received from Julie and Mandy has been phenomenal. During a difficult time Julie has been so efficient and helpful. This is a company who definitely put customers first - thank you.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Medical Expenses Consulting UK Ltd, best company ever!!!

This is the second time I have used this service and on both occasions I have spoken to Mandy Steadman, she has been very polite and prompt on both occasions sorting out what I needed, so from me I would really recommend this service 100% 5 stars from me, thank you for everything Mandy and I wish you all the best.

Regards,

Jaswer

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Every interaction I've had with MEC over many years has been exceptional. The staff are extremely customer focused. They strike the perfect balance between being human, empathic and friendly with being professional and efficient. The company and it amazing staff are a great example of how to do things the right way.

15 April 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Ceri,

Thank you very much for your excellent review, which is much appreciated.

If we can be of further assistance, please don't hesitate to contact us.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Great service!

Graeme was extremely helpful and the whole process was very smooth and painless

15 April 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Will,

Thank you for your kind review which is very much appreciated.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Fantastic seamless service

I would like to to say a big thank you to MEC. Especially Mandy who has very patiently dealt with my queries and reassuringly responds in a speedy and professional manner. Customer service is impeccable. I’ve never felt rushed and always felt listened to.

18 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Jan,

Thank you so much for your excellent review, which is much appreciated.

We're pleased to hear that you have been looked after well by Mandy and her colleagues.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Excellent service

17 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Mark,

Many thanks for your kind review which is much appreciated.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Splendid service, always

I have always had splendid service when I have needed to contact MEC. Queries are answered promptly
and efficiently and Mandy provides very professional and friendly support every time.

15 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Noel,

Thank you very much for your kind review.

It's great to hear that your queries are answered promptly and efficiently in a professional manner.

If we can be of any further assistance, please don't hesitate to contact us.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Flawless experience in all

Flawless experience in all. Mandy was fantastic - very professional and prompt. Everything was organised very quickly and even when I had to book something last minute, she personally got it done without any hassle. Highly recommend, thanks again.

11 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Ross,

Thank you for your kind review and recommendation, which is very much appreciated.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Full all round service

Grahame provides full comprehensive support to our business on renewal of our company private medical insurance. He provides fully informed updates and an all round service. I would have no problem recommending this company and we will continue to use them in the future

9 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Kelly,

Thank you for your kind review and recommendation which is much appreciated.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

An excellent service

An excellent service! Mandy at MEC has handled my claim extremely efficiently and made the process simple and friendly. Would highly recommend.

9 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Rita,

Thank you so much for your kind review and recommendation.

Please don't hesitate to contact us if we can be of any further assistance.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Excellent service and customer care

I've had to make use of MEC Services. I don't have a negative word to say about the staff. They have been extremely helpful, quick to respond and explain everything perfectly. I've mainly spoken to Julie and Mandy, so thank you both for the brilliant service.

5 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear K,

Thank you so much for your kind review.

We're pleased to hear that Julie and Mandy have provided you with brilliant service.

If we can be of further assistance, please don't hesitate to contact us.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

Professional service

Having dealt with MEC and in particular Julie Newman over recent years, I have always found them to be very helpful and very professional and would have no hesitation in recommending them.

4 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Paul,

Thank you very much for your kind review and recommendation.

We're pleased to hear that you have always found the team to be very helpful and professional.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards

Geoff Maggs
Head of International Clients

Rated 5 out of 5 stars

EXCELLENT SERVICE

Graeme Warner has looked after our private health cover for a number of years now. Can always rely on his professionalism &would definitely recommend him & Dieter & all at MEC for their excellent service.

2 March 2021
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Dear Angela,

Thank you so much for your kind review and recommendation, which is much appreciated.

Kind regards

Geoff Maggs
Head of International Clients

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