ME Bank Reviews 

Completely unacceptable wait times when attempting phone contact. They have no physical presence in Hobart and to be told to “call back later in the week” when your account has been blocked is disgraceful.
The “long wait time” message appears to be played at all times. We are seriously thinking of closing all our accounts due to the extremely poor customer service (not the fault of the operators). Show some loyalty to your customers BOQ!!!

Switched over to ME Go and now money is going missing when transferring funds into my Me account. DO NOT USE ME BANK.

I wish I could award less than one star for ME Bank.
I have been a customer for over 20 years with very few problems until they were bought out by Bank of Queensland, and it's only got worse since they migrated their banking system to "ME GO". I won't list all of the banking problems that I've had with them but each one has been exacerbated by the fact that their customer service is now virtually non-existant.
You can no longer communicate with them via an internal messaging system, nor email. I have had to spend a lot of time phoning their call center only to be met with a number of people with either poor English skills or lack of intelligence. They also have one (Chris) who is very precious, insulting and tried to hang up on my wife before I took the phone and gave him a serving. I suspect that he had to go and lie in the foetal position with his emotional support dog afterwards. The fact that they have to ask people to "be kind" during the automated menu message before you're put on hold for up to an hour pretty much tells you everything you need to know. I have never heard such a message with any of my other banks, which I don't have to phone very often because they generally do their job.
I am now in the process of closing all of my accounts and am just hoping that I can get my money out of there and my mortgage discharged without any further problems. Whish me luck because I'm not hopeful.

We put our money in banks because it's meant to be safer than hiding it under the mattress. That's not the case at ME Bank. Money leaves my bank account but doesn't hit my home loan. It disappears into thin air. >2hr wait to speak to someone on the phone and nothing is resolved.
Lodge a complaint with the AFCA and get out as soon as you can.

My latest dilemma with Me Bank is over security. While I totally understand the need for it, I believe ME goes overboard. At the start of calls, I give all my ID details to ‘Alfred’, their automated receiver and then, when I actually speak to someone, usually in an overseas call centre, they ask for it all again, which I give, only to be told the details don’t match theirs so they can’t help me.This has happened twice to me and I’m furious. Now they want driver’s license e photographs. Where will this all end and I still can’t get my enquiries answered! Hopeless customer service at ME!

This bank is dreadful, and worse with the terrible changes in June 2026. Bank statements are inaccurate, do not show running total (I literally have to run my own spreadsheet). All "extra security", and your bank statements online are not up-to-date! How secure is that? The staff are rude, and often incompetent; twice in past year they have paid me compensation for rudeness from their own staff. Avoid this bank.

4 months after initially lodging scam dispute (4 phone calls later) for fraudlent activity on card (notified within 3 hours of transaction happening) - was told today that my claim was never formally lodged and there is no record. Starting process again today - horrible service, no accountability.

I have had a home loan with ME bank for the past 4 years, had a very good service the past few years but service has deteriorated. I have been trying to call ME bank for over a week now unsuccessfully. I am on hold for over 2 hours until the call drops, no answer.
I am been overcharged with an interest rate of 8.5% , instead of the advertised rate 6.1% on their website. I cant get hold of anyone to help me with any explanation of why my interest rates are so high.
I am a very unsatsified customer.

Since ME Bank migrated their home loans to the new ME Go accounts, my account was locked so I could not access my funds for almost a week, wait times to talk to someone on the phone were from 1.5 to 2 hours each time, advice has been inconsistent and follow up zilch. Statements are also missing from my account. I complained to AFCA and ME Bank rang a couple of days later but has only dealt with part of the complaint. There's been no follow up about the rest. A week later, incorrect payments and balances are appearing on my account and I can't see transactions in my home loans. I've also since found out the new ME Go loan package is less favourable than the one I signed up to originally and I can't re-fix my loan without moving to the new package. Shabby, irresponsible and unethical is an understatement! Wish I could rate below 0.

I paid out my home loans with ME Bank but have waited nearly 6 weeks now for them to close and stop auto debits. Meanwhile, they happily take my fortnightly repayments. I can’t communicate with them as chat line is closed, emails aren’t available, it seems and waiting hours on the phone indicates staff shortages and very poor performance in their management. Surely they should be accountable....avoid!

Service this year has been abysmal. I waited an hour on the phone only to be told I would be transferred to Head Office. After another 20 mins I was cut off. I'm still waiting for an answer to my complaint - which seems to go from one department to another. It used to be a bank where you could speak quickly to someone competent in Australia. This is no longer the case. Can't wait for my deposit to mature so I can get out.

Have spent 8 hours on hold over the two weeks , conflicting responses from call centre staff, shocking service

Transitioned to ME Go. They well over $1000 I made in a deposit due to fault on their end. Fortunately I identified the missing funds. Then sat on hold for over 2 hrs in total to resolve the matter. Do not bank with ME, they could lose your money then take hours of your time to resolve.

The worst bank possible.
A simple refinance has turned into an absolute nightmare with this bank. They froze my accounts and my ability to make payments, meanwhile they kept texting me and calling me to say the payments were overdue. They have now incorrectly reported missed payments on my credit file. DO NOT bank with ME whatever you do.

The worst Bank ever and would never recommend Consultants lie and tell you want they want you to hear just to appease you but what they say doesnt meet up with what they do oh i will send you a Form no Form ever arrives lies lies lies lies lies and even more lies is how they earn a living they have no conscience at all

If I could give a negative star, I would. Horrible bank to deal with. No internet banking since we were all pushed onto an app and the internet site shut down. You pay a bill and they hold onto the money for a few days after it leaves your account, so then you incur a late fee. You call up to enquire about anything at all and wait forever, listening to screechy music. I’m on hold right now and so far it’s been over two hours. Have had to put my phone on charge and wait nearby. Will be closing my Me Bank accounts and going back to Westpac as soon as possible.

This bank continues to mismanage our accounts. Money in our accounts has just gone missing. The call centre is not even worth calling as they are overseas based call centres with no ability to support customers. They are essentially an answering machine that never passes on the message. Nothing gets resolved. Go with a reliable Australian bank with an onshore call centre so that you don’t have to deal with the shamoozle that BOQ have turned this bank into.

Hi all, I feel your frustration I dont normally write any reviews however I have had a gut full of this bank.The Excecutives of this bank need to send an apology to all of their effected customers and expalin how will they resolve this total mess. I have had the worst experience with call centers, ME Go app, they have changed my nominated bank( Bankwest)to their own Spend ME without my permission. I have already sent three complaints lets see their response. I have also instructed my family/ relatives to take a wide berth of this total irresponsible bank.
A rating of -10

Horrible bank I’m trying to leave them during 1 month can’t even reach them ! Very bad bank!!!

after switch to the new platform my pin was not acknowledged after two attempts although proper input. I am locked out and have currently no venue to reach anybody in me Bank to get back into the account.
Which competitor is picking up the ball that i can switch bank?