ME Bank Reviews 

ME Bank phone customer service team are in the sleeping mode, they are useless and we are going to leave the useless bank! Brainless service.
Very disappointed from Me bank! I would not recommended to anyone to join this useless Bank at all. Local service support is much better than useless oversea.

ME BANK SYSTEM DEBARCLE
If anyone is thinking about ME Bank, proceed with caution. At 8.15am yesterday I rang to find out my current home loan balance. Put on hold for more than 2 hours before being answered. The CSO who answered didn't have a clue what I was asking and kept asking what kind of account I had. After nearly 10 minutes of talk he told me that I had been put through to Banking and he would have to transfer me to home loans which he did. Another 1 hr 5 mins on hold the CSO told me she would have to put me on hold as she could not access my account. Another 10 mins on hold. She returned to tell me she would have to transfer me to the Virtual Home Loan Section what ever that is and would have to transfer me to that Section. Another 35 mins later on hold I found I was again put through to the wrong section. She was actually quite helpful and offered to contact the right section and obtain the information I needed for me. After being put on hold for another 20 mins she came back to say she could contact the right section and that she arrangedfor someone from that section to contact me and provide the information. That was at approx 12.30pm after starting the call at 8.15am.
Just before 6.00pm I received a voice message to ring ME Bank and provided me their main telephone number. Stupid me I rang them and was put on hold till just on 8.00pm no answer at all.
Started again at 10.00am this morning, same thing happened. At 12.15pm I gave up with no answer to the call and no information forthcoming.
If you expect any form of Customer Service or information about your account, ME BANK is not for you. Their service is totally substandard and quite bluntly disgusting.
Government Departments who often come under crticism for their long wait times when contacted should use ME Bank as a prime example on the "Well, you think we are bad, try contacting ME Bank" basis.
STILL NOT GOT THE ANSWER TO WHAT WAS A VERY SIMPLE ENQUIRY. God help anyone who has a complicated enquiry, cause ME Bank won't.
In all fairness ME Bank used to be great to deal with and had high Customer Service Standards. THAT NO LONGER IS THE CASE!

Horrible customer service experience. Took over 1.5 hours on phone to get through to someone in the home loan team - only to be put through to someone who is not helpful and does not have a brain. Will be going back to a major bank!

Worst bank to deal with and zero communication

We had a very disappointing experience with our interaction with a Senior Mobile Lender. ( Suresh Balendran)
There was no proper communication on his end as to why certain decisions were made.
After leaving messages for him to get back to us or sending emails, no contact was made at all.
It’s a shame that we had to deal with this person who initially was very enthusiastic and contacted us every now and then even on weekends.
I’ve dealt with ME bank (Victor Lozanoski) before. Victor went out of his way to make sure that all our queries were answered and we were looked after.
However never experienced such unprofessional interaction.

⭐️ 1 Star – Very Disappointing Experience

My experience with ME Bank has been extremely poor, and I would not recommend them.

The biggest issue is their communication and response time. Whether you contact them by email, internal message, or phone, it routinely takes a minimum of four days to receive a reply — longer if it’s over a weekend. In today’s age of technology, that is simply not acceptable.

When you do get through by phone, the wait times are long, and the service feels disconnected and unprofessional. Staff often can’t transfer you directly to the right department, and when they promise a callback, it rarely happens the same day.

Another ongoing frustration is their slow money transfer system. Moving funds between ME Bank and the major banks is unreasonably delayed, showing they are well behind in banking technology.

Overall, my experience with ME Bank has been slow, frustrating, and disappointing from start to finish. I would strongly recommend looking elsewhere for a bank that values efficiency and customer service.

— Brian Roebuck

Don’t be tempted by decent interest rates. I was the victim of a fraudulent account takeover and getting my funds back in a timely manner has been a nightmare despite alerting the bank on the day that my account was taken over . 3 weeks later I’m still waiting for my money to be refunded . ME Bank’s security protocol seems to be lacking .

I've been a ME bank customer for about 7 years. They used to special. Over the last 6 months I've moved most of my accounts to other banks, as they've dropped products and dropped the better than average rates they used to have. Now they're just the same as the big guys. But with less features.

Waited on hold for 1 hour got bumped to 2 different departments no resolution absolute rubbish customer service.

Would give 0 if I could - never been so frustrated in my life. All of a sudden their online banking and app stopped sending the security code to my phone! Called, couldn't get through, message said use online chat that took longer!!! then when they came on they can't help! said reload the app - tried and now cannot get in as it needs the security code that it cannot send ------!!!!!

After hanging on far longer than I should have hoping things would improve I finally closed all my accounts with MeBank. Ever since the launch of the MeGo app and, let's not forget the major outage back in late January 2024 (the system was down for nearly 29 hours from the evening of January 24), things have gone steadily downhill.

Both the app and the online banking portal are plagued with recurring errors and glitches that remain unresolved. I’ve reported them repeatedly, and customer service has even acknowledged that other customers are experiencing the same problems yet nothing has changed. It’s frustrating to stick with a bank that doesn’t act on feedback or deliver even the most basic functionality reliably.

I’ve now moved to Bank Australia, and the difference is remarkable. The app actually works, the features are intuitive, and customer service has been outstanding. Everything feels modern, stable, logical and user friendly, a far cry from MeBank’s Go banking system.

MeBank, you had plenty of chances to turn things around but instead you just added to the failures. It’s disappointing to see a bank fall so far.

Overall, ill admit i never had an issue banking WITH Me bank. In process of refinancing and switching to a new lender.
54min hold time to get a discharge paper. Yes, you can download it yourself, however you still need the "unique" discharge number which can only be obtained via Me bank.

The discharge process...... 20-23 Business days... WTF...The only bank I've come across that for no other reason other than to annoy you and keep you waiting. Even my broker said, Yep, ridiculous, and only a Me bank thing. Apparently, there's constant and regular issues dealing with Me Bank.

Reading other reviews, it seems others have had similar issues when leaving Me, especially if you have a mortgage with them.

I have been an ME customer for approximately 25yrs. This includes two mortgages, multiple accounts and a Mastercard. I’ve recently started to transition away from ME due to the continued decline in service. The days of calling on the phone and being answered in a reasonable time frame are well and truly over. Right now I have been on hold for over 45mins. I’m attempting to call to ask why my request made over a week ago, to absorb my additional mortgage payments back into the loan, has still not been actioned? In fact I have just been advised this request is likely to take two weeks! I am disappointed that the Mastercard product has been withdrawn. Plus, I cannot believe ME is still playing the same painful music on a repeated loop after all these years. Finally, no Osko facility! I’m getting out.

ME bank no longer provides customer service. Three weeks ago I had to call them repeatedly to get a card cancelled. They make it impossible to contact them any other way so I had to spend over an hour each time. I registered a complaint and guess what? Still waiting. Useless

I am actually (gulp) a mortgage broker and I can’t even get a closure letter for one of my own home loans that we paid out. It’s now been 3x weeks since the original phone call. What a joke.

I've been with ME for over 25yrs, but since selling out to BOQ in mid 2021, their service is non existent.
Online banking changes are frustrating and delayed.
Now changing banks, as I'm fed up!
Customer service is also dreadful.
The last straws (several) came about 2mths ago. Over it!

I have been a customer for something like 30+ years. The customer service was helpful a long long time ago. My home loan accounts disappeared from the system after they transitioned to this new banking application. After repeated calls and assurances that the accounts would be reinstated and that they would call me back...nothing has happened for 5 months. They never return phone calls, do not respond to emails and they do not follow up on their words.

Untruthful and do not know how to treat customers in a respectful manner...

Worse bank ever i dont want to give them any stars..Dont bank or get home loan with Me Bank. Been with them for 5 yrs they have overdrawn my account by taking two home loan repayments out on a number of times left me with no money for days then my other bills get dishonoured and starts a chain reaction no apologies nothing dont bank with ME BANK F N SHIT customer service as well liars..

We set up a high interest account, and they paid us ~10% of what we were due for Oct 2024. We complained, and they said we hadn't met the deposit criteria (which we had), but that they'd make an "interest adjustment" as a once-off gesture. We took this to mean a full payment. It was another ~5%. We complained again and they never replied.