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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the superior user experience they provide. Many people found the products to be effective, easy to use, and capable of delivering impressive results, often noting how their hair looked healthier and felt softer after use. However, some customers also noted issues with customer service, describing experiences where their concerns were not adequately addressed or where they received responses they found unhelpful or condescending. A few other people also felt that certain products stopped working prematurely or had design flaws, such as buttons being inconveniently placed or parts detaching.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the MDLondon hair appliances,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products like... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the ease of use, with many... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

I recently purchased the carry case as I have 3 MD London Hair Styling products and I have to say it is perfect. It's a good size and big enough to keep all my hairdressing things together. It will al... See more

Rated 5 out of 5 stars

Speed of delivery so quick, excellent packaging. Products are amazing, brushes and hairdryer are the best i have ever used, I have now retired my GHD for MDLondon. These are definitely worth every pe... See more

Rated 5 out of 5 stars

I spent a lot of time doing some research for the best hair straighteners for me, and I am so pleased I did.  They are glorious! I’m genuinely blown away. From the moment they heat up you can... See more

Rated 5 out of 5 stars

A company that gives 10/10 customer service. They went above and beyond for me and I cannot recommend them enough! Not only are the products fabulous but the entire customer service ethos is too. Than... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Disappointed

Disappointed.
Have all the MDlondon hair appliance and can’t rate them highly enough.
However this hairspray is awful. Clumps in hair and does not last. Also very expensive at £15.
I was expecting a great product, sadly a huge disappointment.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

BEST hairdryer!

I received the mdlondon hairdryer as a gift for Mother’s Day and it is literally the best hairdryer I have ever used! Been on the lookout for one to invest in for years, and I’m so glad I waited. I have absolutely no criticism of it. It’s a seriously well thought out product. I got the berry colour which is so aesthetically pleasing too. Absolutely LOVE it and will definitely be buying some more products from this brand!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Speed if delivery so quick

Speed of delivery so quick, excellent packaging.
Products are amazing, brushes and hairdryer are the best i have ever used, I have now retired my GHD for MDLondon. These are definitely worth every penny, a lot of thought has gone into the design of hairdryer. Definitely recommend these products.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from MD London team!

I bought MD London Blow dryer a few years ago and I’ve been really pleased with it. It’s a game changer as dryers go. No doubt about that! I added the diffuser later but hadn’t really used it until recently as my hair is longer now so I can experiment with new styling. So I was a bit frustrated as the diffuser didn’t stay attached for long when I was using it. Making it awkward to hold while drying my own hair. I thought I’d give a little polite feedback to help with product development etc and ended it there. It was a while since I bought it and i was not expecting anything further to happen. But to my surprise I was contacted very quickly by MD London’s amazing customer service team who found my original order and quickly resolved the issue for me. Actually they went above and beyond as they identified the fault and offered to replace the dryer and diffuser. I’m so impressed at this level of service. It’s so refreshing. Thank you so much team MD London!

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Didn't receive it

I would love to be here raving about my hair dryer, that I had longed for since it was launched. But alas it was sent to the wrong address. Some odd postcode auto attached to the order. Maybe not their fault but no help given. So whoever got my Christmas present Enjoy!!!!!

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Spent £250. No comms since & no delivery of order. Getting frustrated now!

After careful consideration I chose to spend £250 on products over Christmas. Since ordering I’ve had zero comms from them. Not even an order confirmation. I’ve emailed them twice to chase up but no acknowledgement or reply. It’s been over 2 weeks now. I need an URGENT reply as to what on earth is going on?? The is no way to run a business.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Great hairdryer


Dear Michael & Team

I bought a Blow hairdryer in the Spring and on using it was frustrated that, whilst drying my hair, it was too easy to mistakenly change the heat and speed. Nonetheless, I was very pleased with everything else; the design; lightweight, quietness and colour (Blush).

At my next hair appointment I told Marcia, my hairdresser of many years, that I had purchased a Blow hairdryer. As Marcia was interested I took it along to my next appointment where Marcia tried it out. Imagine my joy when at my next visit Marcia had bought herself one. I was even more pleased to see that the design has been improved with the addition of a lock button.

Marcia says that this lovely little hairdryer is a game changer for her. Its lightweight in particular is important as being a key tool of the trade, she uses it all the time.

So I am sending a thank you not only from me, but from Marcia my talented hairdresser.

Kind regards

Trudy
Trudy Wright

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Great heated styling brush

Great heated styling brush - Wave
Perfect for my hair as I've recently had it cut short from a Bob. Works really well and gives me the lift in my hair that I need. I love all MDLondon products and have purchased 2 sets of brushes, a Blow Dryer and a Wave so far. Great products 10/10.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great styling tool

Ordered it and was posted quickly
Really easy to use
I normally struggle with styling rolls but find this easy to use. Love it is multi functional and that it comes in different colours
Also has a 3m cord which is really good
Came with a heat protector mat and a glove
Thoroughly recommend

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Best drier ever

Best drier ever
Well what can I say. The best hairdryer I’ve ever used. Been a hairdresser over 45 years.Spent so much money on different makes and models of driers to get the one I wanted to no avail . The Mdlondon is perfect. It’s light so controllable. Love the magnetic end for the nozzle and diffuser as it can be moved into all directions. AMAZING

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased the carry case as…

I recently purchased the carry case as I have 3 MD London Hair Styling products and I have to say it is perfect. It's a good size and big enough to keep all my hairdressing things together. It will also come in handy when travelling away from home as everything I need is in there so no forgetting anything. Can highly recommend!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I spent a lot of time doing some research for the best hair straighteners for me, and I am so pleased I did.  They are glorious!

I’m genuinely blown away. From the moment they heat up you can tell they’re a cut above the rest. The plates glide through hair like silk, no snagging, no pulling, just smooth, effortless styling.

What impressed me most is how shiny, sleek, and healthy my hair looks afterward. Unlike other tools I’ve tried, these don’t leave my hair feeling fried or dry. It actually feels soft and touchable.

I couldn’t be happier with both the product and the exceptional support. Highly recommended!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Teaser backcombing brush

Fantastic Teaser backcombing brush
Fantastic teaser backcombing brush , I have been using this type of brush for a long time, but this brush is beautiful, its bristles are perfect, thank you MD LONDON 🤩🤩

5 November 2025
Unprompted review
Rated 5 out of 5 stars

WOW AWESOME

I took advantage of the Black Friday deals and I’m so pleased I did, got the Blow, Strait, couple of brushes and the bag all in the lovely blue. Can’t believe how light the Blow hairdryer is it’s so small and so powerful makes drying a pleasure.
The Strait is easy to use and takes no time at all to heat up. Bag and brushes are so pretty in the same blue I just wish I’d got them before now.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Best hairdryer I have ever had.

Best hairdryer I have ever had.
I am a hair stylist and this hairdryer is the best I have ever had. It’s very light and very quiet. The power is amazing. I love the long nozzle as it stretches across the whole of the brush which has cut my blow drying time down. I also have curly hair myself so the diffuser is very important to me and my clients. It’s passed that test too. It is gentle and does what it’s supposed to do which is not blow the hair everywhere which causes frizz. I have a Dyson at home, which I love, and wanted to get one for my salon but I am so glad I have saved my money and got this instead. I absolutely love this hairdryer 💜💜💜
The delivery was super fast too and the packaging is amazing. It elevates the feel of quality so anything from this company would make an amazing gift.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

GB wave hot brush

Country Code:

GB

Nps Reviews:

NPS Reviews

Wave hot brush

Body:

Wow the wave hot brush is the best hot brush I have ever used love the retractable bristles the volume I get is amazing. Thankyou so much very happy love it xx

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I am getting used to it

I am getting used to it. It is better now I keep the temperature lower. I like the fact that my fine hair does not get stuck in the comb section because of the easy release. Great design and I am glad that I purchased it.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The Straight & The Phat

I’ve purchased both The Straight & Phat, in green. I really like both. They are made well, super long cable, heat pad to rest on then wrap once finished. Functionality is really good and all backed up with great tutorials by Michael.

Lynne

24 November 2025
Unprompted review
Rated 5 out of 5 stars

The Wave: GAMECHANGER

I've been hankering after The Wave for ages and finally got my hands on one and it is GENIUS!!! I've got coarse, wavy and curly hair and hot brushes just get stuck and tangled in my hair so I've never been able to use one...Until now...the retractable bristles are a game changer for me, absolute genius, I cant believe no one has thought of this before. Heats up quick and has a really good length cord. I've only had it a few days but I absolutely love it! So pleased I can finally use a hot brush on my unruly hair! Woohoo! Also I wanted to add that I have mobility issues and struggle with my hands but I can use this easily as it's quite lightweight and feels lovely in the hand and easy to hold. I highly recommend this hair tool.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Tried the rest? These are best! (imho)


I love my new green STRAIT straighteners! Best I've ever had...and I've tried a lot over the years! Great price and quick to heat up (plus plenty of heat options) which is ideal when time is limited. I've followed the videos you sent and using my comb as I straighten and hair and as a result it's never looked or felt better....even getting compliments which is novel! Thank you!

1 December 2025
Unprompted review

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