They actually pay if you win. It takes a couple of days though. The one thing they could do better is be more consistent with the weekly loyalty club free SC they promote. They don’t always provide th... See more
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McLuck is a social casino where the player comes first. We’ve searched the globe to bring you the best online casino-style slot games from the most trusted providers. New games are added every week so there’s guaranteed to be something that suits your style and level of experience. We also bring you fantastic McJackpots that can drop at any time - play our top games for your chance to land an epic prize. You’ll get rewarded with Gold Coins every day you log in, and we offer fun promotions where you can win more coins to extend the fun.
Contact info
United States
- support@mcluck.com
- mcluck.com
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Day three of trying out McLuck
I’m on day three of trying out McLuck. Biggest issues I have is half the time the games won’t load. Doesn’t matter if I exit, refresh, close out and open back up, private mode, etc. It’s very frustrating. The first day I played everything was fine and I was hitting big wins left and right. Day two and three not so much so it seems they operate like most, suck you in with wins at first only to see a dramatic drop soon after. They’re all money pits.

Reply from Mcluck
it easy and fun
I normally don’t have issues with my…
I normally don’t have issues with my redemptions. they normally get processed within 24-48 hrs. But for some reason by redemption for $4990 is still pending and hasn’t been processed. Maybe because of the holiday weekend 🤷🏼♀️.
Transaction ID:7045875
$4990

Reply from Mcluck
Great game and God odds
Great game and God odds . Lots of different options on lots as well as other games. Thanks for the fun game.
Mcluck commiting financial fraud never…
Mcluck commiting financial fraud now closed my account never fixed my 400 balance scamming 2 200 Suited BlackJack MultiHand when I never got to play both hands at all and purchase more coins kept appearing and youve refused to help me in chat ive tried reaching there support since june 17 and told them about this and ive been ghosted and i do not see my 400 balance fixed that they scammed trying to make me
purchase more when I did not even lose or get to make my choice mcluck just defrauded me 400 and every purchase i made tried defrauding personal bank through trustly and all cards be careful

Reply from Mcluck
Scam
Scam. I've played 4 supercharged clovers every day for about a month, spent over $200 and haven't won a single spin. How is that even possible? Over 1000 spins without winning a single spin? You need to turn down your AI thief bot McLuck, you're to obvious.

Reply from Mcluck
FALSE ADVERTISING free spins with package not credited
Purchased welcome package that comes with 25 free spins. Never received the spins and customer service has been no help. Package spins always pop up as soon as the purchase is completed. Not here tho. Said they would add manually but still hasn't.

Reply from Mcluck
They stole my winnings
I won $600 and I submitted for redemption and instead of giving me be my money the suspended my account and kept my winnings saying policy and terms violation! They are thief’s and scammers AND THE CUSTOMER SERVICE RESPONSE TO MY REVIEWS IS LITERALLY NOT ACCEPTABLE. THEY ARE NO HELP. THEY STOLE MY MONEY AND REFUSED TO LET ME HAVE WHAT I EARNED SCAMMERS.

Reply from Mcluck
Long-Time Customer Permanently Deactivated Without Explanation
I've been a McLuck customer for several years. I don't play very often because of my work schedule, but when I do, it's simply a way for me to relax and unwind. I also hadn't written any Sweepstakes entries in about three months. Over the last few months, I had mostly just logged in to claim my daily rewards.
A few days ago, immediately after playing my daily rewards, my account was suddenly locked. I hadn't received any warning, email, or notification that there was an issue with my account, so the lock came completely out of the blue.
I contacted customer support to find out what happened. Their response was that my account had been reviewed and would remain permanently closed. They refused to provide any explanation, citing their Terms of Service, and even stated that any further correspondence regarding the closure may not be answered.
As someone who had been a loyal customer for years, I found the lack of transparency extremely disappointing. I understand that a company has the right to close accounts, but I also believe long-time customers deserve an honest explanation rather than a generic response with no details.
My experience has left me feeling like customer loyalty means very little. Unfortunately, based on how I was treated, I cannot recommend McLuck.

Reply from Mcluck
It was fast and convenient to be honest…
It was fast and convenient to be honest greats online casino😁
Been playing Mcluck for a short time …
Been playing Mcluck for a short time at first I was not winning so I kinda stopped, but then started up again and I have done pretty good . They have a lot of good games , the site is easy to navigate through, customer service is great and redeeming is quick and easy. Normally I receive my winnings next day .
Approved my documents, then kept my $750 anyway
I accumulated 750 Sweeps Coins and tried to redeem them on June 28. The next day my account was restricted because my bank flagged a chargeback — except it wasn’t even my dispute. A friend used my account to play with their own card, spent $70, and later disputed the charge with their own bank. I had no part in that dispute and no ability to cancel it.
Support told me the only way to lift the restriction was to write, sign, and submit a personal letter withdrawing the dispute. I did exactly that — three times. It was rejected once for image quality, then again because it had to be handwritten instead of typed, each round requiring hours in the live chat queue to even find out why.
After finally getting it right, I received two emails within minutes of each other: one confirming my documents were approved and my account “verified… without any interruptions,” and a second saying I was still restricted, this time because they needed a cancellation letter directly from my friend’s bank — something I have no legal ability to request or obtain.
I’ve since spent additional hours in chat being told repeatedly that my case would be “escalated,” with no actual resolution, and an AI assistant that recycled the same non-answer four times in a row before connecting me to a human.
I’ve filed complaints with the BBB and FTC. This isn’t a redemption delay, it’s a contradiction between what McLuck told me in writing and what they’re actually doing. I just want the $750 I earned released, as your own email already confirmed I was entitled to.
Account ID: 2705305915

Reply from Mcluck
I was able to get through to a live…
I was able to get through to a live agent twice now. Their responses were prompt and they handled the unfortunate situations correctly.
This is just a follow-up to my previous…
This is just a follow-up to my previous review and that is the simple fact. Yes, it is a fun game to play, but here's the problem after you're verified after your bank is verified, there is absolutely no reason why it should take between 12 and 14 days. And yes, that is what it took For that money to actually get into my account and I did a bank-to-Bank transfer. My bank was verified. I was verified everything was verified but it still took that long for it to actually get into my account.
Now I don't care how you justify that it is not a justification when everything has been verified.
And no I'm not happy. No I am not satisfied Even if I am verified, even if my bank is verified, every time I go to cash out, it's going to be the same delay 12 to 14 days. That's not a quick and easy payout in my opinion and that is what you actually advertise quick and easy payouts. There's nothing quick and easy about 12 to 14 days. I don't care who you are

Reply from Mcluck
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