McCalls Highlandwear Reviews 

810
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional product knowledge, friendly attitude, and personalized guidance during kilt fittings. People highlight that team members go above and beyond to ensure everything fits perfectly for weddings and special events. Shoppers are consistently impressed by the superb quality of the jackets, waistcoats, and accessories available. Some reviewers were not happy with minor delivery preferences or occasional product conditions. Conversely, consumers note that shipping is generally fast and reliable, allowing orders to arrive promptly. Buyers appreciate the straightforward ordering process and state that products match expectations closely. Overall, purchasers feel confident using the service for important celebrations and daily needs alike.

What people talk about most

Product

Clients share positive opinions on product, highlighting the superb quality and items that are exactly as... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional knowledge, patience, and... See more

Service

Customers had positive experiences with service, frequently highlighting quick, efficient assistance and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping, prompt... See more

Quality

People report positive experiences with quality, expressing delight over superb items like kilts, jackets,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired all the kilts for our wedding from McCalls and the service given throughout was excellent. A couple of our groomsmen live abroad and McCalls guided us through the measuring process with ease... See more

Rated 5 out of 5 stars

Attention to detail and what the customer wants from Nicki at McCalls, Aberdeen. Spot on advice what was needed for the hire outfit (son and myself) for my daughter's wedding. I was also upgrading m... See more

Rated 5 out of 5 stars

Thanks to Hannah at McCalls who brilliantly recovered a poor experience with DPD. The selection and order process was simple and confirmation was quick. The bow tie I ordered has arrived and is just w... See more

Rated 5 out of 5 stars

Hired a kilt for my school ceilidh. Thanks to Craig at McCalls Aberdeen for his outstanding service. He was extremely friendly and helpful, guiding me through kilt selection and fitting. Would definit... See more


Company details

  1. Kilt Shop and Hire

Written by the company

Scotland's No1 Kilt Hire and Highland Dress Hire Shops in Aberdeen, Edinburgh, Glasgow, Elgin, Dundee, Tillicoultry and Broughty Ferry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

810 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(810)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kilt shop

Myself, partner and other family members had a great experience with the Aberdeen branch. Craig, Robyn and Danielle were excellent with us, especially Robyn as she was new to the department.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Shipping to the US.

Hello, I'm a McCall from the US. I have visited your online store many times and I recently purchased a cashmere scarf for my daughter. The transaction went very well and the scarf is beautify. Thanks for taking the time to ship it to the US!

25 October 2024
Rated 5 out of 5 stars

Great

Great service order arrived really fast and I am really happy with my purchase.

25 October 2024
Rated 5 out of 5 stars

Aberdeen - excellent service

Hired our full bridal parties kilts from McCalls.
Ellie from the Aberdeen branch was so patient and professional when helping us to decide on colours and what went with what when we couldn’t make up our minds!
Thank you so much

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Hiring a complete kilt outfit

I hired a complete kilt outfit for a wedding. Mc Calls gave helpful suggestions to arrange it properly and make it look really festive. Everything could be managed online. Staff always answered quickly. I would surely book again!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

Genuinely some of the best customer service I've ever experienced. Everyone I spoke to was so lovely over the phone, especially Ben who was so helpful and understanding. I was ordering ties last minute for a funeral, and not only did they made sure they would arrive on time, but I was even able to place a second order even later notice when I realised I needed one more (which they shipped same day to make sure it would arrive). We were all very pleased with the ties, and it certainly made a difference on the day. You definitely made a difficult time a little easier, so thank you!

28 August 2024
Rated 3 out of 5 stars

Sweet and Sour

The booking process was faultless. The staff were very kind and informative. They made sure I was happy with everything. They explained what was included and what I needed to purchase.
The only downside and it spoilt my day really was the sporran didn't sit straight and all the photos of me had my sporran at a tilt to one side. When I looked into it the stitching was coming loose on the leather on back of the sporran and one row of itching had already come away. When I took it back the lady said sorry for that which was ok but it had ruined my photos I had taken of me. No offer of a free hire to compensate me.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service
I was Father of the Groom in June
Despite my Scottish heritage I hadn’t worn a kilt for many years
You looked after me well

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Im very happy to recommend McCalls…

Im very happy to recommend McCalls highlandwear.
We ordered kilts online so took measurements ourselves. When we came to collect the kilts the staff were amazing and very helpful to make sure it fitted well and we knew how to wear everything.
They have a fantastic range, excellent staff and great price. We couldn’t have asked for anything better, a very happy party of kilted men.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Perfection

Communication, patience, & quality all second to none.
We were a group of 6 hiring traditional formal attire & the staff at Edinburgh McCalls fitted us all with perfection.
Nothing was a problem & whole experience was a joy.
Could not recommend enough.
6stars out of five.
Thank you ladies & gents.
Iain

6 September 2024
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good! We're in the process of organising our wedding outfits and the process has been great. Helpful, friendly, appear to be on the ball. We'll pick up the outfits in a few weeks, then come back with final review, but first impressions are excellent.

31 August 2024
Unprompted review

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