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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, noting a significant decline in quality. Customers frequently mentioned issues such as hard, inedible pieces, powdery texture, and a lack of taste, leading many to discard their purchases and switch to alternative brands. The value for money was also a concern, as consumers felt the products no longer justified the cost due to these quality issues. Some people also felt that the products had an unpleasant plastic smell and chemical taste, with a few even referencing past product recalls. Additionally, some customers expressed frustration with packaging that was difficult to open without spilling the contents.

What people talk about most

Product

Reviewers express widespread disappointment with the product quality. Many customers report that items like... See more

Quality

Users describe negative interactions with quality, consistently expressing disappointment. Many report that... See more

Value for money

People report negative experiences with value for money. Many consumers express disappointment, stating that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We have loved McCains roast potatoes for a good few years but suddenly they have hard putty like pieces in them, they are hard and un eatable, not buying them any more. Tescos are more reliable. Hopef... See more

Company replied

Rated 1 out of 5 stars

I thought I would try the ready Jacket Potatoes, these were absolutely dreadful, the potato tasted like powder, my advice, buy baked potatoes fresh and pop in the microwave for 10 minutes, job done, t... See more

Company replied

Rated 1 out of 5 stars

NO stars preferred. Frozen Chips. Scrag ends. 1.6kg crinkle cut oven chips . Tasteless potato taste powdery. BUT worst of ALL vast majority in bag are TOTALLY inedible. End up discarding anywh... See more

Company replied

Rated 1 out of 5 stars

What have McCain done to their oven chips? Used them for years and very happy but the latest bag of Home crinkle cut were absolutely horrible. I've thrown them away now and just won't buy any more. W... See more

Company replied


1.6

Bad

TrustScore 1.5 out of 5

139 reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

News flash man jumped from roof

I remember the day that I stood on top of the roof of the new extension of the head office building and considered jumping off.

I was suffering major depression following a number of life changing experiences including cancer during the Covid pandemic and then the impact of my wife stabbing me in my back and the thought of jumping off not only offended me the thought of freedom from my pain and suffering but also a message to what people had done to me.

Writing this today, says so far I have managed to fight this thought.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

I alway buy mccain chips for years…

I always buy mccain chips for years but they are always a lot of bad chips recently I have to throw away, and a lot of tiny ones that burn and what we pay for them surely we should get better quality chips and not the same as cheap bags at a £1:50 bag

22 December 2023
Unprompted review
Rated 1 out of 5 stars

I think its shameful that the Company…

I think its shameful that the Company with the moto we are Family has staff working boxing day night as they say boxing day ends at 7 pm and not midnight. So no family day as in bed all afternoon ready for a 7pm start. Bet the CEO AND directors will be enjoying the full boxing day experience. All comes diwn to greed and accounting data

19 December 2023
Unprompted review
Rated 1 out of 5 stars

Naked chips. Not buying anymore

I've been buying the mccain naked chips for a while. But over the last few months or so. I've been having the issue where they don't cook evenly. I'm using the same oven or air fryer. My missus and another person is having the same issue. These chips were brought from different retailers. Somethings is definitely up. Even more so now reading all these reviews.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

McCain French Fries: Unacceptable Quality, Customer Alert Needed!

I am utterly dismayed by the deplorable quality of the potato sticks in your product. When we shell out a premium for a supposedly top-notch brand, the least we anticipate is a basic level of quality control in selecting the potatoes used for processing. How can you possibly justify selling such a wretched, substandard batch of potatoes for frying and consumption in our own homes?

I implore the company to thoroughly investigate this grievous matter and take immediate, substantive measures to enhance the overall quality of your product. I have included images for your reference, which serve as undeniable evidence of the inferior quality we've been subjected to. It's high time you addressed this issue to protect the interests of your customers and preserve your reputation.

16 October 2023
Unprompted review
Rated 1 out of 5 stars

McCain chemical chip!

McCain chemical chip!
Omg the worse chips I’ve ever tasted. I don’t know what nasty chemicals they’re using on the potatoes, but you can taste something really nasty in the potato. Not even 1 star! When will these companies be held accountable?!

28 October 2023
Unprompted review
Rated 1 out of 5 stars

I called into Iceland to get mccains…

I called into Iceland to get mccains crinklecut chips they were sold out so I purchased two bags of Iceland own and noticed there was no bad black chips amongst them I have thrown out a lot of black chips in mc cains chips I hope this review will help the factory that makes the chips take action to better the brand thankyou.

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Somethings wrong with McCains fries.

Somethings wrong with McCains fries.
They taste and smell BAD
They didn’t used to but now they are vile.
Never again.
McCains do something- these are awful French fries!

7 September 2023
Unprompted review
Rated 1 out of 5 stars

McCain chemical chip!

Omg the worse chips I’ve ever tasted. I don’t know what nasty chemicals they’re using on the potatoes, but you can taste something really nasty in the potato. Not even 1 star! When will these companies be held accountable?!

4 September 2023
Unprompted review
Rated 2 out of 5 stars

Quality of chips

I agree with another response. Chips burn one side and even though I keep turning them some still remain soggy. I have always bought McCain chips but unless they do something about the problems we are experiencing I think I will have to try another brand if this continues. Perhaps they should concentrate on quality of chips instead of boasting in the tv advert how they are helping to save the planet.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Been amazing for years but now they…

Been amazing for years but now they burn on one side, are soggy and taste like really old oil.
3 packets I bought through August and all the same.
I'm fairness to McCain they gave me a voucher but purchased again from a different source and they're the same.

Really old tasting, burn and don't cook through.
I wondered if they changed the recipe but they claim not.

30 August 2023
Unprompted review
Rated 2 out of 5 stars

Inedible chips

I have noticed recently how many of the chips in the packet I buy have bad bits in and lots of little bits of chips that just burn if you cook them.Its never been this bad.The quality control is obviously not working.

12 August 2023
Unprompted review
Rated 1 out of 5 stars

What Happened To Your Standards?

Been buying different McCain oven chips for decades now. Won't be buying again. Since lockdown have noticed more and more black chips in each bag. In this last ever bag I bought at least a third were black.
Premium price for a less than premium product. The quality never used to be like this. Obviously since lockdown all that matters is profit and not quality. Time for me to find a new brand.

9 August 2023
Unprompted review
Rated 1 out of 5 stars

The McCain Beer Battered Onion Rings…

The McCain Beer Battered Onion Rings are by far the worst onion rings I've ever eaten. They were extremely bland and it was like eating onion rings covered in tasteless cardboard. I threw the entire bag in the garbage!

3 August 2023
Unprompted review
Rated 2 out of 5 stars

Burned chips

I have bought McCain oven chips for a number of years but won’t buy them again. The latest bag was full of black chips and they didn’t cook properly burning on the edges and staying soggy on the rest of the chip. Extremely disappointing

3 August 2023
Unprompted review
Rated 1 out of 5 stars

I used to regularly buy the small pack…

I used to regularly buy the small pack of two cheese and Tomato pizzas and microwave/ oven cookthey were lovely. Have a long running saga w my oven being out of action,, last few times I have bought these pizzas the dough is not cooked almost raw . Last week the dough collapsed and the hot cheesy mess was all over the plate. Bring back the days of the circular foil disc ... Tho, did read when searching for this McCains have sold up

23 June 2023
Unprompted review

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