MB-PIANOSTORE LIMITED Reviews 34

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is a great company to use if you want a piano removed. Marcin made the whole experience really easy. His initial emails were prompt and clear. He turned up with his team on time and removed the p... See more

Rated 5 out of 5 stars

Really great booking experience through Marcin, we were able to find a time that worked and the cost is incredibly good value. The guys came exactly on time and moved my upright piano down from the... See more

Rated 5 out of 5 stars

From the onset of my communications with MB PIANO STORE, I have been impressed with this company every step of the way. They were responsive and replied to my queries extremely promptly. We were kept... See more

Rated 5 out of 5 stars

I am about to use this company to move my grand piano for the 5th time and my household goods for the 3rd time. I couldn’t recommend them highly enough. Very professional, nothing is ever a problem an... See more

Company details

  1. Piano Moving Service
  2. Moving and Storage Service
  3. Moving Company
  4. Transportation Service

Written by the company

Piano moving services, house moving services, man and van services. Piano storage. Piano movers ; piano transport ; piano removals ; piano disposal ; Greater London and the UK


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 5 out of 5 stars

Professional removal company

This is a great company to use if you want a piano removed. Marcin made the whole experience really easy. His initial emails were prompt and clear. He turned up with his team on time and removed the piano with absolutely no fuss. Both men were professional and courteous. I can not recommend them highly enough.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

They transported an upright piano from the seller store to the destination first floor. The quote was reasonable and the staff were friendly and professional. The whole process, from getting the quote to delivery, was efficient and satisfactory. Will recommend them to friends and family if needed.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

From start to finish the interaction with Marcin was first rate. Always prompt and courteous with response to questions. Arrived on time just as agreed, in and out within the hour even though they had to dismantle part of the piano. I was not able to be there when the piano was collected but my son was, and he too said how friendly and competent the team were. Our piano is now in storage but we look forward to meeting Marcin and the team again on delivery to the new address. No hesitation in recommending this company. Thank you Marcin.

23 May 2023
Unprompted review
MB-PIANOSTORE LIMITED logo

Reply from MB-PIANOSTORE LIMITED

Dear Lynda. Thank you so much for your kind review, so positive sunny emails. You made our days twice more happy ☀️ thank you so very much 🙏🏼

Rated 5 out of 5 stars

Great experience from end to end

Really great booking experience through Marcin, we were able to find a time that worked and the cost is incredibly good value.
The guys came exactly on time and moved my upright piano down from the 3rd floor (only stairs, no lift) in 45 minutes. They were really friendly and very efficient, no damage to the piano at all.
Will absolutely be using them again!

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and a good price!

Excellent service and a good price!
I have had to move my Yamaha several times now, and this was the best experience we have had so far. The customer service is excellent, the move went smoothly and perfectly on time and I felt really looked after. Highly recommended!

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The 2 guys who collected my piano were experienced, fast and efficient. They had communicated with me prior to arrival giving me updates on ETA based on traffic issues from London, but actually arrived only 15 mins after their estimated time. This communication plus their chatty, helpful and informative approach on-site was much appreciated.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Grand piano movers

I am about to use this company to move my grand piano for the 5th time and my household goods for the 3rd time. I couldn’t recommend them highly enough. Very professional, nothing is ever a problem and very reasonably priced. Always quick to respond to questions, bookings and have always been on time. I’d have been lost without them given the number of moves Iv had to different locations. I’d give 10 stars if it was available.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service from MB pianos

Amazing service from MB pianos.
They removed the piano for a good price and were punctual, skilled and professional.
Excellent communication throughout. Highly recommended.

16 January 2023
Unprompted review
Rated 5 out of 5 stars

The company was really helpful in…

The company was really helpful in finding interested purchasers for our piano as well as giving advice on fair pricing and how to manage the sale. They transported the piano quickly and carefully. All in all delighted with their help.

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

From the onset of my communications with MB PIANO STORE, I have been impressed with this company every step of the way. They were responsive and replied to my queries extremely promptly. We were kept up to date with when we would receive our piano and delivery was true to their word. When the men delivered our piano, they were professional, extremely friendly and very respectful of my home! I highly recommend them.

8 December 2022
Unprompted review
Rated 1 out of 5 stars

I booked Marcin to deliver a digital…

I booked Marcin to deliver a digital piano, and I agreed to his price and timings.
He did not do the job as agreed, and did not respond to phone calls when he was late.
His service was beyond terrible, although he suggests he is a professional piano mover.
It is not possible to imagine a lower level of service.
To accept a job, and just not turn up is not correct!

31 October 2022
Unprompted review
MB-PIANOSTORE LIMITED logo

Reply from MB-PIANOSTORE LIMITED

Great Mr Richard Lawson from Amersham. A gentle subtle piano man. What an honour! Turned up by his butler Colin offering incredible offer of moving his 10k piano for £70+vat! What a fat fruit bite! Shall I post a screen of your one of a kind offer oh dignified competitor? I’ve reported a modern slavery act happening in your 10 million mansion with a Mclaren, Ferrari cars. Go on Sir with your meanest manners. Shame of the century, or millennium. Don’t call this number ever mean chap.

Rated 5 out of 5 stars

I needed my Bechstein grand storing for…

I needed my Bechstein grand storing for a few weeks. A really good experience from beginning to end - moving, storing, returning. Efficient and polite booking, prompt collection at promised time, helpful and careful movers. Piano return without a hitch when promised. And all at a price way below the competition which I approached.

5 September 2022
Unprompted review
Rated 1 out of 5 stars

Damages and threats.

I sold my piano and the buyer sent this company, which she hired, to move it (she opted not to be there, against my advice).
Not only did they damage the floor and refuse to pay for it, they are now making threats. That despite CLEAR photographic evidence (before vs. After) of damage.

Not to mention a video, showing them leaning the piano on it tip on my unprotected wood floor!

Re threats, see their response below, speaks for itself. I sure hope they did file a police report! The evidence is uncontroversial.

My piano buyer uploaded her own review, that's the reason there are two of them.

14 May 2022
Unprompted review
MB-PIANOSTORE LIMITED logo

Reply from MB-PIANOSTORE LIMITED

The same customer is using the several accounts to post reviews. As previously mentioned in the other review filed case and police report.

Marcin Biela
mb-piano store.co.uk

Rated 1 out of 5 stars

NOT recommended at all--Not professional with piano moving at all

I used this company on 4th of May 2022 to move a Uplift piano. From the video evidence one worker lifted one side and the other side leg scratched the flooring of the seller's. I contacted this company for insurance claim, the director totally denied it and ignoring my following email.

Also, when the workers arrived at my place, they asked for extra charge as they said the piano is heavier and more difficult than they thought.

Now they the seller wants to take me to the court and this company has posted my piano photo without my permission on their website to make up their profile.

I have all the picture evidences uploaded in Google. And the reply showed how this company dealt with dispute without involve the insurer to conduct a investigation.

Please feel BRAVE to use this company for your piano.

P.S. I’m starting to pursue this with ADR scheme and claim court with all the evidences.

14 May 2022
Unprompted review
MB-PIANOSTORE LIMITED logo

Reply from MB-PIANOSTORE LIMITED

Mr Sissi Song, all evidence of your emails and
further correspondence has been filed as it was stated in
replies. If the case will not be started I will file against your
fraudulent false attempts. All parties have access to full
video footage of the job, there is also evidence of time
from the vehicle trackers. The customer after receiving 5+
service, accepting it firmly at the very end, then started to
make false accusations.

PS. We are starting a formal legal case against the false accusations.

Marcin Biela
Company director
mb-pianostore.co.uk

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