Maze Outdoor Reviews 306

Quality and looks of our chairs and coffee table are good quality but i have to agree with bad customer service.sorry get your act together

We have had our outdoor furniture for less than 4 years. Two years ago we noticed all the rattan under glass table was breaking but today I have noticed that it is actually collapsing!!! Make sure you check your warranty, for the price you pay it simply is a rip off!!!

Fantastic team and service!
You will not find a team with higher professional integrity.

Appalling service! We spent a small fortune on a beautiful garden set from Next. 3 years on and the backing of our table has peeled away. It looks awful. So I contacted Next who said there was only a two year warranty and to contact maze. I spent umpteen days going back and forth by email trying to sort it. I was willing to pay for the replacement backing. I was told to try a different email address. I sent an email asking for help this morning only to receive a brief email back saying they don’t supply replacement backing and don’t sell individual tables either!
That was it! Great help…not!
Such a shame…rubbish customer service and rubbish quality table!

I really wanted to order a sun lounger. It was one of the best ones I’d seen. BUT
To Pre order for December 2025???? Thats 5 months away. That’s a joke Sorry but I will look elsewhere

AGAIN ORDER 0003-4775

Now over 2 month waiting on the correct fire pit table we are now onto the 6th delivery of one corner sofa set.
Complete disaster of a company summer will be over before we receive correct items and all you get is we are so sorry 5500.00 worth of garden furniture i so so wish i spent my money elsewhere .So not only having to wait in for these 6 delivery's and still not resolved .and guess what oh we are so sorry wait another week to 2 weeks to deliver the wrong stuff again . A complete utter joke of a company

I ordered garden furniture and paid in full – only for the company to send HALF the order to the delivery company. I’ve received NOTHING. They’ve been completely uncontactable, taking no responsibility and instead blaming the courier – despite the fact that they never shipped the full order in the first place.

The rest of the order? Apparently in stock, yet they have NO IDEA why it wasn’t dispatched. The level of communication is appalling, and their customer service is frankly non-existent.

After chasing and getting nowhere, I finally cancelled the order – and now they’re trying to charge me a CANCELLATION FEE. For an order they didn’t even deliver. I’m absolutely disgusted.

What makes it worse? I was about to place a second, higher-value order in the hope that I might have “better luck next time.” That won’t be happening – ever.

This company is a joke. Disorganised, unprofessional, and happy to take your money with no intention of fulfilling their end of the deal.

DO NOT TRUST THEM. AVOID AT ALL COSTS.

How this company operates beggars belief.

I had the misfortune to order a large U shaped set for around £2,800.

Immediately upon delivery I telephoned the company to inform them of:

1) damage to 2 table legs (badly bent)

and 2) damage to the inset ice bucket - unit was buckled and a handle was missing

It was clear the box had been dropped from height.
Whist on the call I emailed several images. I was assured that replacements would be sourced locally and that they would be in touch the following week.

The following week I received a very brief email offering me a small value voucher! as I could easily bend the legs back. No mention of the ice bucket!

I emailed again. I waited. I contacted them on Facebook. I recieved another email again offering a voucher to fix the issue of the bent legs myself! AGAIN NO MENTION OF THE ICE BUCKET.

I waited again......

I then received a further email offering a part refund if I could glue the handle back on. Aside of the fact that I'm not sure glueing a handle onto a stainless steel ice bucket would work, the bucket is buckled and doesn't sit correctly.

Ultimately I accepted a refund of £200, as I could see this company operates with such incompetence and a blatent disregard to the customer.

We did manage to straighten the legs with some difficulty after acquiring a scaffold pole for leverage.

The ice bucket remains useless. Completely useless.

I was then informed the refund had been processed.

THEY COULDNT EVEN GET THAT RIGHT!

Again I had to pester them and it turned out the refund had NOT been processed and it took days later to actually action.

You'd think a replacement ice bucket wouldn't be too much to ask. Sadly it was.

I remain totally disgusted at the treatment I've recieved from this company. My family and friends are utterly bemused at the fact that a large well known company could treat someone as badly as they have.

The buckled ice bucket sits in my garage with its missing handle. Maybe I'll find a use for it one day. One thing is for sure, it won't be to toast to the company Maze Living!

Bought a Maze Oxford corner suite in 2018 at the ideal home show from the Sterling furniture stand. It's still, to this day, in almost perfect condition. We always keep the cover on it and it's in a permanent gazebo so hardly get weathered. Contacted customer services this week as we noticed whiteish powder around the rear leg recently, then sat on the suite and the leg broke off - all looks to be corroded, only on the one rear leg. Was advised in a short email response that they'd never seen the likes before but outwith guarantee period so can't be fixed/replaced. Previously the customer service was fantastic when a couple of the joining clamps had broken but this is very disappointing for a £1500 suite which still looks brand new... not sure how I go about trying to get it repaired - anyone any ideas??

Poor quality. Purchased a rattan fire pit set. The rattan has all broken and split and the ignition no longer works. They say the warranty doesn’t cover the rattan so is worthless. Buy elsewhere.

We purchased a dark charcoal L shaped garden sofa from this company and it has always been too hot to sit on if it's a sunny and warm day. This year, after a sunny start to spring, the sofa started smoking when the sun reflected off the glass on our balcony. The fabric on all the cushions is burned through.
Fortunately I've been home to see the smoke and run out to cover the sofa with a towel but this could have been so much worse as our garden backs on to several other houses.

Since contacting the customer service representative we have been fobbed off with patronising "observations " that our wood panelling caused the burns - when the sofas aren't anywhere near them.

We were asked to take down our social media posts of the burnt cushions so this could be rectified and at the very least have new covers sent out. Weeks passed. No covers arrived. And now Elizabeth, the customer 'service ' rep who was dealing with this has completely stonewalled us. I have reached out several times and given no response.

So if you want to avoid faulty and/or dangerous garden furniture, followed by dreadful customer service, buy from a different brand.

I purchased the Porto outdoor set from Maze in June last year, but within just six months, it was completely ruined. The beautiful wooden top layer peeled away, turning to sawdust, and the set is now an awful, patchy grey colour. It looks like it’s been neglected for years, despite not even lasting one summer.

I contacted Maze for support, but after waiting over a week for a reply and being passed between teams, I received a minimal email blaming me for not following instructions. As a customer who has spent thousands of pounds with Maze and was initially impressed with their furniture, I’m deeply disappointed. Their one-year guarantee feels like a token gesture, as they were unwilling to help beyond a patronising reminder to read the care guide and being told to sand the table down.

I strongly advise against purchasing from Maze and will not recommend them to anyone.

I recently had one of the most frustrating customer service experiences in years. This company could serve as a textbook example of how not to integrate sales, delivery, IT, and customer service teams. The lack of coordination between these departments is astounding.

To make matters worse, the delivery team was incredibly rude, merely pointing out that my no-show was due to their flawed delivery messaging system and deflecting the blame on their customers.

As of now, I am still waiting for my delivery and installation, which is scheduled for next week.

Maze Furniture does not live up to its all weather promise. It has perished and arrived with dent.

Received outdoor furniture - dining set with fire pit and chaise long. Prompt delivery, Easy to assemble - looks good

I'm actually really pleased with my purchase - pergola. It looks fantastic in the garden and we have already spent many hours in it even though it is still only February. Maze customer service is good - but it can be painful getting to the right person to get your query answered. If it wasn't for that, I would give them 5 stars. Still a great purchase.

5+ Stars ⭐️⭐️⭐️⭐️⭐️
Top Class Product at a Competitive Price!
All The Best!

Installation incomplete due to shortfall in items supplied to the Maze engineers.
This is the second time the installation of their product has not been completed due to faulty or incomplete component supply. Still awaiting satisfactory resolution of supply and installation.

The furniture is lovely and comfortable but the cushions are definitely shower rather than rain proof and need to be stored as the instructions are NOT to leave them in under the cover.
We paid for assembly and you need to schedule in more time for them. They assembled one of the sections wrongly, so we had to rectify this. They also did not put the cover on despite that it was raining hard. Not did they tell us to store the cushions separately - so they were soaked by the time we were able to get out to check.

Kept informed of delivery time. Polite delivery staff who worked quickly to erect the furniture and then checked where to set it up. Very satisfied customer.