mazda.dk Reviews 38

One week after purchasing a CX60, the car broke down with no power. I called Mazda Mobility and they promised to call me back, which they never did. After 4 calls and 4 hours of waiting the towing car arrived, just to have a break.

After 1 week of usage, the car is back to service with no ETA on repair.

I’m not the type to hang out names and rant about bad experiences out on the web, but this last experience had me fuming and in disbelief.I would just like to warn and share my latest experience with my local Mazda car dealership and the way our case was handled by the Aftermarket Manager Representative, from Mazda Motor Denmark.

The basic story is that we sent in our Mazda 2, 1.5 - 2016 Optimum (47 000km) in for service nr.3 (Our local authorized Mazda car dealership) since we had an okay experience with them based on the services before. We phoned in and agreed on a final price of 2800 DKK excl. the price for brake pads, which needed changing.

We sent in our car for the service 07:00am, revived a customer rental car and drove to work. At around 11:00, I received a call from the dealership/workshop advising me that we should consider changing the front disc brake set if we wanted to be on the safe side, because there was 0.5mm material left of the discs before hitting the critical 20mm remaining material mark. Since I don't know anything about the durability/safety mark of the original Mazda disc brakes after having driven 47 000km in the car, I naturally say yes to them changing them out with new ones.

After work we drive back to the dealership and they hand over our car after we agree on a final price of 3800 DKK due to the fact that they had to change the front disc brakes and pads. So we head home satisfied and wait for the bill as they always have sent it via e-mail. A few days later we receive a bill of 6600 DKK. That is 2 800 DKK over the agreed price.

To cut a long painstaking story short, we call our local car dealership to try and understand the bill, (since we had agreed on 3800 DKK), only to receive negative degrading conversation from their side and informing us that we had no common knowledge to pricing of general service costs. They end up offering us a 15% discount on the bill, but we decline it as we know what we had agreed on.

We then contact Mazda headquarters in DK explaining our story and explaining the way we were treated as a customer, only to receive an e-mail saying that they were sorry about our experience and advise us to get a written document showing the agreed price next time.

Personally I think Mazda could have handled our case differently, but I guess Mazda in this part of Europe have a different concept and approach to customer service/care…. If that even exists.

So just a heads up…. always get a document with the agreed price before you get billed. We just thought it was fine as we had not experienced this in our previous service encounters with Mazda.