Mayfield Villages Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and in-depth knowledge, making interactions pleasant and informative. Many people highlight the impressive and wide-ranging facilities, including bright, modern common areas, activities, and well-maintained properties. Reviewers are particularly impressed with the excellent communal areas, which are described as extensive, airy, and easily accessible. However, some customers also noted concerns regarding the location, mentioning building works nearby and a congested area with limited views from balconies. A few other people also felt that the show flat was too small and expressed a need for more information about available larger apartments and storage space.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their politeness, helpfulness, and... See more

Facilities

Reviewers express delight with the facilities, often describing them as impressive, excellent, and having... See more

Location

Consumers find location to be ambiguous, with many expressing satisfaction with the overall area, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite & helpful sale staff.answered all my questions in depth.gave a in-depth tour around mayfield.covered all process of buying a apartment and facilities available as a member.

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more


Company details

  1. Retirement Community

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Well worth the visit to see Mayfield

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was a care team on hand which is essential for our requirements. The communal areas are light and area and easily accessible, especially for those with disabilities. Reception area very easy to access. The annual service charges are reasonable but the kicker is in the rear end charges - on resale mayfield take up to 30% of sale after 7 years. This I feel is not justified and put a shadow over the deal. This should be reviewed

8 May 2026
Rated 5 out of 5 stars

Loved Mayfield and all it's facilities

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House and all the facilities and then took me over to Kingfisher Court to show me two properties. I really loved everything and would be very happy living there

24 April 2026
Rated 5 out of 5 stars

Came with an open mind

Came with an open mind. Met by Ollie. He showed us around & answered all our questions. Very impressed. Now we’ve got to make a decision about our future.

23 April 2026
Rated 5 out of 5 stars

Ollie perfect at explaining everything

Ollie perfect at explaining everything. He was very professional and really happy to show us everything we asked for. Could not fault the attention given 2 us. Mayfield is very interesting and somewhere we could find a very nice life. Have our eye on an apartment. We working out when we can move forward not if .

15 April 2026
Rated 4 out of 5 stars

We were looking ahead to our future,so…

We were looking ahead to our future,so needed some ideas as to what was on offer.We were delighted with the facilities but found the showflat too small for us,understanding there were other flats available.Claire was a superb host and made us feel very comfortable.We may well be back again

13 February 2026
Rated 5 out of 5 stars

Great experience.

Oli was great. He was very helpful and explained in detail about Mayfield Villages. We had a better understanding. The place is very airy and nice with all the facilities. It was lovely to look around.

16 February 2026
Rated 5 out of 5 stars

Move to Mayfields - you won't regret it!

Writing on behalf of a friend who has just moved in: Kirsty and the sales team have been beyond exceptional from start to finish. If I could give it beyond 5 stars. I would do! I have mainly dealt with Kirsty throughout the process, which started just over a year ago. Kirsty is incredibly helpful, patient, knowledgeable and personable. She made me feel very welcome and at ease from my first visit and nothing was ever too much trouble. She always responded to my calls and emails within hours and if she wasn't at work, someone else in the sales team would respond. It was due to Kirsty and our initial interaction that I decided to proceed with the purchase of the flat at Mayfield Village in Watford.
I moved in a few days ago and the welcome service has also been exceptional. The welcome meeting with Nick, the general manager was friendly, informative and provided me with all the necessary, essential detail and Mark and Jack from the facility and maintenance team have also been amazing.
I'm so pleased with my decision and I look forward to starting the next chapter of my life in this wonderful complex. Thank you

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

We were made very welcome by Kirsty who answered all questions as fully as we needed. The ‘tour’ was informative and very interesting. All in all a very good experience.
Thank you Kirsty

4 February 2026
Rated 5 out of 5 stars

Welcoming Mayfield

Ollie was welcoming, knowledgeable, interested in our situation and helpful, giving us plenty of this time. It was a pleasant meeting and it was good to see all the residents we came across being obviously very happy about living there. We were shown an apartment and were altogether impressed with everything we saw.

8 January 2026
Rated 4 out of 5 stars

Watford Mayfield is very good.

Watford is a great place.

Kirsty did not have all details available - particularly about resales.

It would be useful if details showed "sq feet"

Need more information about available apartments. On-line only show a few apartments out of those available.

29 October 2025
Rated 5 out of 5 stars

What a lovely place

What a lovely place , it has everything one would want or need

8 October 2025
Mayfield Villages logo

Reply from Mayfield Villages

It’s great to hear you enjoyed the village and found the facilities and environment so well suited.

Rated 5 out of 5 stars

Kirsty was excellent

Kirsty was excellent. She explained everything and answered all our questions.
She was a delight.

1 October 2025
Mayfield Villages logo

Reply from Mayfield Villages

We’re delighted to hear Kirsty was so helpful and made such a positive impression.

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