MAYFEYR Reviews 121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authenticity and quality of the products, often noting that items arrive exactly as described and in excellent condition. The delivery service is frequently highlighted for its speed, efficiency, and careful packaging, with many appreciating the personalized scheduling and constant updates. People also commend the company's service, particularly the prompt and professional responses to inquiries, the helpfulness of the staff, and the overall smooth purchasing process. However, some customers were dissatisfied with minor issues such as missing accessories like ribbons or paper bags, or the absence of a hard copy receipt. A few people also mentioned concerns about the condition of some items upon arrival, with one instance of a bag appearing used. Additionally, there were occasional comments about slight shipping delays or the lack of alternative delivery options like pick-up lockers.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the authenticity and quality of... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service,... See more

Quality

Clients share positive opinions on quality, frequently noting that items are authentic, well-packaged, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a very humbling experience knowing that I have full confidence by them. Their response was prompt, they were very transparent about things such as imperfections on items. They don’t hard sell... See more

Rated 5 out of 5 stars

I was honestly very hesitant to buy from Mayfeyr at first because it’s quite underrated, and I wasn’t sure what to expect. But I decided to give it a try, and I’m really glad I did. Everything tu... See more

Rated 5 out of 5 stars

Took a leap of faith to purchase my luxury bag online. The brand new bag arrived around the stated time period. Before arrival their response rate was very fast within working hours to update my bag’... See more

Rated 5 out of 5 stars

I had an amazing experience shopping with this luxury store! Not only were the prices significantly better than the boutiques, but the customer service was truly outstanding. Their team was incredibly... See more


Company details

  1. Fashion Accessories Store
  2. Bags and Luggage Store
  3. Handbags Shop

Written by the company

MAYFEYR is a premier hub for luxury lifestyles, designed for discerning individuals who value elegance and exclusivity. We believe luxury is more than a product - it’s a reflection of personal style and a gateway to timeless elegance. Our platform offers a handpicked selection of the world’s most coveted brands, blending iconic masterpieces with emerging talent. Each item is sourced directly from Europe’s finest boutiques and trusted suppliers, ensuring authenticity and exclusivity. With a focus on trust, accessibility, and seamless navigation, we deliver exceptional value and an elevated shopping experience. From effortless browsing to curated recommendations, we transform how customers interact with high-end fashion and lifestyle. Our mission is to redefine luxury living by merging exclusivity, innovation, and value - reimagining the way customers experience luxury in a digital world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

second time buying from mayfeyr

second time buying from mayfeyr. bag is beautiful and delivery was fast. just a little sad it didn’t come with a box this time since it was meant to be a gift, unlike my first purchase. other than that, everything is great. love this store!

25 February 2026
Rated 4 out of 5 stars

General positive purchase experience

Trustworthy retailer! Due to shipment delay, the team personally delivered the bag and was also surprised by a box of cupcakes given together.

The packaging and delivery process can be further improved. There was no official receipt given from the actual store in Milan. The bag was received very warm upon delivery (placed in car boots?)…not sure if it was taken good care of during the process as prolonged exposure to excessive heat will be harmful to leather goods.

13 February 2026
Rated 2 out of 5 stars
MAYFEYR logo

Reply from MAYFEYR

Dear Raja, thank you for your feedback, and we’re sorry your order arrived slightly later than the original estimated window.

There was a short delay of a few days while we ensured the item met our quality standards before shipping. We always aim to deliver promptly, and we truly appreciate your patience and understanding. If there’s anything further we can assist with, please feel free to contact us at care@mayfeyr.com.

MAYFEYR Care Team

Rated 5 out of 5 stars

Great service

Great service! The team answered all my concerns and they even followed up with a post-service treat :) cant recommend them enough!

11 February 2026
Rated 5 out of 5 stars

Great service

Great service, quick and communicative. Item arrived packed as described, in great condition, with the dustbag. Mayfeyr even helped me source a bag that wasn’t listed on their website.

11 February 2026
Rated 5 out of 5 stars

Happy first time user

As a first time user of this site, I was very impressed. I raised a query which was answered promptly and dealt with very efficiently. My item arrived quickly, was exactly what I ordered and in excellent condition.

4 February 2026
Rated 5 out of 5 stars

I was skeptical at 1st to purchase…

I was skeptical at 1st to purchase anything from this website. But after reading reviews, do some researched of the company if it is legit and I took the risk to make my 1st purchased. As my order date is during the peak period which is end of year, the order took about 5-7 business day. But was well informed by WA. Overall, I am happy with my purchased. Just that product didnt came in with ribbon on the box or the paper bag. Hopefully will be my next go to purchase for another luxury good.

9 January 2026

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