Max Torque Cans Reviews 296

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have a 1990 Kawasaki ZXR750 H2 and parts are increasingly difficult to source. I wanted an end can as close to the original as possible, and that is exactly what has been delivered. Outstanding cust... See more

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble, listened to what I wanted and supplied a custom end can/link pipe at short notice at a good price. Delivery was super quick and everything was well packaged, free T-shirt... See more

Company replied

Rated 5 out of 5 stars

Brought a de cat for my bsa 650 gold star excellent quality comes with all you need to fit.fits like a glove sounds amazing.and has the added bonus of being able to retain the bsa dresser engine bars... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend Max Torque enough. After making a 510 mile round trip to collect my can. I am not disappointed, outstanding workmanship. Sounds absolute quality and extremely well priced. Couldn’t pr... See more

Company replied

Company details

  1. Motorcycle Shop
  2. Manufacturer
  3. Motorcycle Equipment and Accessories Store

Written by the company

British Made Bespoke Performance Motorbike Exhausts By Max Torque Cans. Max Torque Cans is a manufacturer of high quality stainless steel, titanium and carbon fibre motorbike exhausts for all road bikes and superbikes. You can choose the design of your motorcycle exhaust by choosing the material, shape and outlet in either Race or Road-legal form.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

296 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The end can for my CB1300 is excellent

The end can for my CB1300 is excellent, just noisy enough with the baffle removed…🫣
Speedy delivery start to finish & easy to install…

3 October 2023
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Reply from Max Torque Cans

Hi Stephen, thanks for you excellent review, hope you enjoy our new exhaust for your CB1300, Hope to see you again !!!

Rated 5 out of 5 stars

Buying from Maxtorque Cans was the best…

Buying from Maxtorque Cans was the best experience ever!

SPEEDY DELIVERY:
The total elapsed time from my web order placement to the UK to receiving my beautiful, custom built motorcycle exhausts in Utah, USA was a blazing fast ten days! That was faster than dealing with many companies right here in the USA!

PRECISE ENGINEERING:
The website offered a number of design options to easily choose from (material, shape, length, outlet style, and street legal or race). The highly polished stainless muffler material that I chose was flawless. The stainless steel extension pipes were shaped perfectly and their mating diameter to the factory header pipes were absolutely perfect. The four supplied compression clamps were wide, strong, high quality, and easy to secure. The two supplied muffler hanger straps were strong, protected by chrome wrapping, and came with well made rubber edging.

FAST SALES AND SUPPORT COMMUNICATIONS:
From beginning to end, Martin returned my email questions within minutes. He made sure they were making the correct length for me and that I knew how to vary the loudness by removing one simple screw to pull the silencer baffle on each muffler.

MAGNIFICENT SOUND:
I was restoring a historic Honda VTR1000F Super Hawk. The deep, throaty sound that I heard these cans make on one of Maxtorque's Youtube videos of this bike is WHY I sought these cans out. Once I removed the silencer baffles (per Martin's instructions) the exact sound I was seeking was achieved.

FIVE STAR RATING
Without a doubt, I give Martin and this wonderful company, Maxtorque Cans, a 5-Star Rating and will buy all of my custom exhausts from them in the future.

Glenn Thomas
Santa Clara, Utah
2023

2 October 2023
Unprompted review
Rated 5 out of 5 stars

I take my gsxr750 slabside to to max…

I take my gsxr750 slabside to to max Torque can .the gays is very friendly and professional. Did my exhaust for higth standard .and I'm so pleased.
Hight recommend them 👌 thanks

15 September 2023
Unprompted review
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Reply from Max Torque Cans

Hi Youssef, thanks for you excellent review, hope you enjoy our new exhaust for your Suzuki gsxr750, Hope to see you again !!!

Rated 5 out of 5 stars

Zxr750 exhaust

My 1990 zxr750 exhaust had rusted through. I couldn’t get a replacement but Martin and his team made a new system up to the rear can. Top quality workmanship and outstanding customer service from start to finish at a great price. So pleased with what they have done. Thanks

9 September 2023
Unprompted review
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Reply from Max Torque Cans

Hi Paul, thanks for the great review, i will make sure to tell the staff, happy riding with our exhaust system for your ZXR 750. Hope to see you soon!!!!

Rated 5 out of 5 stars

Just received my can for my zx7r,,,it's…

Just received my can for my zx7r,,,it's stunning..well made too..hats off to the guys at MTC...they certainly know how to produce an awesome looking,and sounding can..thank you guys.

8 August 2023
Unprompted review
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Reply from Max Torque Cans

Hi Barry, Thanks for your time leaving this review. and thanks for the purchase of one of our ZX7R Motorbike exhausts,
Great reviews are always appreciated and help others show that we aim to do our best in business. Also thanks for the kind words about our staff!!!

Rated 5 out of 5 stars

Nothing to fault these guys on!

This is the fourth time the guys MTC have helped me out with an end can.
The service is impeccable,
Knowledgeable, quick, cheerful, and very fair prices.

12 July 2023
Unprompted review
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Reply from Max Torque Cans

Hi Tim, Thanks again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Excellent experience and friendly…

Excellent experience and friendly staff.. owenr Martin is very knowledgeable and gave plenty of his time to talk about what I wanted... I was after a pair of mufflers for my vintage honda cb360 and he didn't disappoint.. sounds and looks superb aswell as looking period for the age of my bike.. would highly recommend and appreciate all your advice as well as going the extra mile with my centre stand stop. Cheers again Martin.. customer service was excellent.. keep up the great work you and your team do... Chris...

4 July 2023
Unprompted review
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Reply from Max Torque Cans

Hi Chris, Thanks for your time leaving this review. and thanks for the purchase of one of our Honda CB360 Motorbike exhausts,
Great reviews are always appreciated and help others show that we aim to do our best in business. Also thanks for the kind words about our staff!!!

Rated 2 out of 5 stars

Great staff, shocking owner!!

This is the 3rd time I’ve taken a bike to MTC for an exhaust system and the first two went SUPERBLY well. Money very well spent!! This time though, was a totally different experience and it will be my last.

I’ll start by saying that the place itself and the staff are fantastic. Scott in particular is a credit to the company and his customer-facing skills (in addition to his mechanical skills) are second to none.

The owner though (little Martin) should stay well away from customers because he has zero (and I mean ZERO) idea how to treat a customer. OMG he is just shocking!!!

HERE’S THE FACTS - NO BS. I rang up asking to have an exhaust system fitted to my 07 CBR600F and he said I’d have to wait two weeks before they could start work on it - okay that was fine - I was booked in for 19th June. He told me it would likely take a few days to do because they didn’t carry those pipes in stock and would need to bend them.

I turned up at 9am on Monday 19th June and Scott rolled the bike inside and told me it would probably not be ready the next day but more likely to be Wednesday 21st. Fine. He then returned to working on a “walk-in” (Can-Am). Someone from MTC gave me a lift to the nearby railway station and I caught a train home to Bolton.

On Wednesday afternoon I rang to see how they were going on because I obviously had to arrange a lift off someone to collect the bike (if it was going to be ready). Whoever answered the phone told me that it hadn’t even been started yet and then put little Martin on the phone.

He very abruptly said “What’s up”? I told him that I’d had it booked in for two weeks and Scott had mentioned it might be ready for Wednesday. He said “Well he shouldn’t have said that. Are you in a rush or something”? I explained that I was only ringing to see how they were going on based on what I’d been told, to which he replied “Well if you’re desperate come pick your bike up”!!

I was flabbergasted by this little man’s big attitude. I told him again that I was only going off what HE had told me and what Scott had told me. He then said “Well let me make this easy for you - it’ll be a week next Saturday”!!

That’s a total of TWO WEEKS. He was obviously spitting his dummy out of his pram. I bit my tongue and the FOLLOWING Thursday rang for a progress update. Again I was spoken to like I was a piece of crap, despite me being super calm and pleasant (getting irate gets you nowhere).

I’ve no idea what has changed at MTC but it’s gone MASSIVELY down hill since the last two times I spent money with them. As for the job itself, it was perfect! Scott was very pleasant at handover and I tipped him £20.

Martin, you seriously need to grow up and learn to either treat your customers with respect or let your employees deal with customers for you. Yes, I got a lift to the railway station - thank you. But after leaving the building to returning to collect the bike, the treatment was $#1t!

1 July 2023
Unprompted review
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Reply from Max Torque Cans

Hi Tom,
Thanks for choosing MTC again, we are happy that you are pleased with the system on your bike and indeed when you rode away from our premises you did seem a happy customer.
I was in fact in work that day and was available to speak to you if you had wanted to discuss our customer service. However, you are of course within your rights if you feel it more fitting to put your complaint and your side of events into a review instead.

As the owner of the company, (I am the only Martin by the way, so no need to identify me by adding 'little' as an extra detail)
I have over 20 years experience in customer service for exhaust manufacturing and either myself personally or the whole company are consistently praised for our friendly customer service, which you can find in our other customer reviews.
To clear up one of your points, the 'walk in' (Can-Am) you reference seeing and questioned why that was being worked on first before your bike, was actually explained to you. It was only having an exhaust fitted which we had on the shelf ready made so that was a quick day job and not the bespoke fitment your bike needed.
The fact that your job needed to be bespoke and not off the shelf, was explained to you when you first rang and enquired about the job. The reason I asked you to bring the bike in and arranged for you to be dropped at the station was because bespoke jobs require longer, which is why we always give a 2 week timeline as we have multiple jobs in at the same time and work on them all continuously based on our production schedule for making the pipework. Some jobs do take less time, but 2 weeks is usually our scheduled time length for a full exhaust system.
However, I do see that there was a miscommunication on the day you brought your bike as you were wrongly informed that the bike would be ready by the Wednesday because Scott believed that we had that system already made. (We do have a busy workshop and we usually communicate well but as we are only human, sometimes there is a break down in communication. On this occasion we did not give you the correct information for which I can only apologise)
Therefore, on the Wednesday when your call was passed to me, you had already been informed that your bike unfortunately, hadn't been started. Understandably you were not happy by the time I spoke to you with, what I recall was, 'How can I help?' which is my usual greeting.
You say you were only going off what I and Scott had told you. However, the previous time I had spoken to you, I had already explained the 2 week turn around was depending on the pipe bender schedule, we have a production based on our Ø38mm , Ø45mm and Ø50mm tooling timeline.
Understandably this information was disappointing and when you asked when it would be ready, I did ask if you wanted to pick your bike up in case you wanted to use it, as it wouldn't be ready before the weekend. When you pushed for a date of completion I was not showcasing a 'little man's big attitude' or 'spitting my dummy out' but merely stating the following Saturday as that fitted the 2 week timeframe.

I cannot comment on your 'super calm and pleasant manner' on the phone the following Thursday. Contrary to what you may believe, I actually didn't speak to you that day so I cannot comment on the way you spoke to staff or indeed the way you were spoken to. Customer service is extremely important at MTC and an area that we are frequently complimented on. However if you do feel like we did not meet our standards, I can only apologise and will feed back to the team.
I am sorry to hear, even though you were pleased with the system myself, Scott and Paul created, we may have lost any future custom from you. As stated earlier I would have been more than happy to discuss any complaints you had when you collected the bike. However if you would like to discuss anything further I would be more than happy to speak to you either via phone call or in person.

Best regards.
Martin.

Rated 5 out of 5 stars

Fantastic friendly company making…

Fantastic friendly company making excellent well fitting performance motorcycle exhausts.
Would highly recommend

19 June 2023
Unprompted review
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Reply from Max Torque Cans

Thanks Martyn, really appriciate supporting our business, and hope you enjoy our British Made SUZUKI DL 650 V-STROM Exhaust!

Rated 5 out of 5 stars

Beautiful exhausts

I'm one that never leaves reviews,but on this occasion I just had too...
Right from the start, easy to talk too and communication was great... nothing seems to phase them and arranged to take me bike down even though there was no time arranged.
Left bike for less than 2 hours and both rear silencers with link pipes fitted.. absolutely awesome cans and sound great too and quality of work is great too... I honestly cannot fault them at all and would definitely recommend to anyone.. thank you to Scott and the team for making the whole experience painless and a pleasure

7 June 2023
Unprompted review
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Reply from Max Torque Cans

Thanks Martin for your purchase of one of our Suzuki SV1000 Motorbike exhausts,
Great reviews are always appreciated and help others show that we aim to do our best in business. Also thanks for the kind words about our staff!!!

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Ordered a set of Carbon cans for my st2 on 9th May and delivered 26th May to New Zealand. Top quality and a very straight forward fit. 2/3 the price of getting a set from local supplier. Cheers Ash

27 May 2023
Unprompted review
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Reply from Max Torque Cans

Thanks Ash, really appriciate supporting our business, and hope you enjoy our British Made Ducati ST2 Exhaust!

Rated 5 out of 5 stars

Can’t recommend these guys enough

Can’t recommend these guys enough. Their products are quality, look and sound awesome!! Service was second to none even though I was quite an awkward customer, they still went above and beyond to make sure I was happy. Thanks again Martin

1 March 2023
Unprompted review
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Reply from Max Torque Cans

Hi Cai,
Thank you for your 5 star review all of us here at Max Torque Cans appreciate the review and we are all happy to hear you are enjoying your new exhaust on your Yam R1 and we hope to deal with you again in the future !

Rated 5 out of 5 stars

Great Friendly and Fast Service

I ordered a link pipe and can for my Triumph 765 and it arrived within a couple of days and was a really good price.
On fitting it became apparent the link pipe was incorrect.
An email to MTC and they check the pipes they had, found the problem, made a new one and sent it out the very next day!
The speed and friendliness to resolve a problem is the reason I would definitely purchase from them again!
An example of how customer service should be!
Well done guys!

22 February 2023
Unprompted review
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Reply from Max Torque Cans

Hi Alex, thanks for your excellent review of our products and services, and sorry for the hitch with the link pipe. we hope to help you again in the future with any of your exhaust needs. Team Max Torque Cans

Rated 5 out of 5 stars

Bang on

Called on spec to see if they perhaps had a pair of link pipes for a ZZR1400. Bingo! They were with me the next day. Excellent service and kit, cheers guys!

13 January 2023
Unprompted review
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Reply from Max Torque Cans

Hi Andy, thanks for youe excellent review of our products and services, and we hope to help you again in the future with any of your exhaust needs. Team Max Torque Cans

Rated 4 out of 5 stars

Max Torque Cans

Pretty much everything you want from someone providing a service. Quick responses to e-mails. Bring the bike round when you can, (No booking it in next month or waiting). They're open Saturday mornings too. You get to speak to the chap doing your job (Scott, in my both my cases) Who is interested in what your doing, listens to what you say and isn't afraid to ring you with any queries. I supplied my own silencer both times and in the case of the Dnepr they didn't try and sell me another silencer when they saw the battered old thing I presented him with. A quick turnaround time too. I think the XS1100 was a week, the Dnepr a little longer. Like I said, a friendly bunch who are interested in what your doing and helped getting the bikes in and out of the van. I recommend them.

27 August 2022
Unprompted review
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Reply from Max Torque Cans

Hi Phil, Thanks again for using our services for your DNEPR Motorcycle, we hope you enjoy your new system on all of your travels and were looking forward too seeing the finished bike and chair when its done.

Rated 5 out of 5 stars

100% quality and service

I can't fault the whole team at MTC. The quality of work is great and their welding is a work of art. But most of all, the customer service I received was fantastic - totally responsive and effective. 100% recommended.

29 July 2022
Unprompted review
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Reply from Max Torque Cans

Hi Paul, thanks for youe excellent review of our products and services, and we hope to help you again in the future with any of your exhaust needs.

Rated 5 out of 5 stars

Sent a few emails to Martin at Max…

Sent a few emails to Martin at Max Torque Cans as I wanted a decat system for my zontes zt125, but my bike wasn't listed on MTC's website. They were fast to reply and a few emails later I decided to book my bike in the workshop to have a full decat system made to suit. A week later I returned and was blown away... The exhaust sounds and looks amazing and it has really transformed my bike. I couldn't be happier with it...and their prices are great...especially for the quality of workmanship they provide. I highly recommend Max Torque Cans to anyone wanting an aftermarket exhaust system...thanks guys...keep up the good work... top job

2 June 2022
Unprompted review
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Reply from Max Torque Cans

Hi Ross, thanks for your excellent review of our products and services, we're happy you're enjoying your Zontes ZT125-U exhaust system and hope to help you again in the future.

Rated 5 out of 5 stars

Wow these guys or girls need credit…

Wow these guys or girls need credit where it's due.
Excellent product and service👌
I purchase of full system exsault for my 2022 Honda Monkey after a enquiry to Max Torque by email.
This my first purchase from Max Torque cans and i was well impress with it , i would recommend to all.
I ordered the exsault at 8 pm on the Monday and it was delivered at 11 am on the Wednesday. Speedy delivery thankyou.
The Can was well packaged with care and the exsault is well made to a good standard.
There are no fitting instructions but it's not rocket science and if you need guidance you can watch any YouTube video on motorcycle exsault fitting, they are all pretty much the same.
The price of the exsault is very good and the quality is exceptional
The exsault sounds so good on my bike too 🚵I'm really happy with it.
Thankyou Max Torque for a great job 👍

26 May 2022
Unprompted review
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Reply from Max Torque Cans

Hi Gary, thanks for your excellent review of our products and services, we're happy you're enjoying your Honda Z125cc Monkey bike exhaust and hope to help you again in the future.

Rated 5 out of 5 stars

Great Service Great Product & Great…

Great Service Great Product & Great prices. Also it’s great to support a British company. My Triumph 765 RS sounds and looks fantastic now. Cheers To all at MTC.

4 March 2022
Unprompted review
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Reply from Max Torque Cans

Hi Martin, thanks for your excellent review of our products and services, we're happy you're enjoying your Triumph 765 RS exhaust and hope to help you again in the future.

Rated 5 out of 5 stars

Honda Monkey race can

Great product and fantastic company to deal with. Bought a race can for my Honda Monkey bike and it was easy to fit and sounds amazing. Highly recommended

10 January 2022
Unprompted review
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Reply from Max Torque Cans

Hi, thanks for your excellent review of our products and services, we're happy you're enjoying your Honda Z125cc exhaust and hope to help you again in the future.

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