MaxPureCases Reviews 

I am grateful for MaxPureCases' excellent service. They were quick in replying to my request and resolved a return/exchange issue.

Avoid by all means. They will send you counterfeit products. Become very hostile in responding customer service inquiries. They use an address for their company which is under investigation by congress due to be used by many scammers. You can read their reviews article here. They are a bit unlucky this time as I am opening a legal case about them for counterfeit item and also partnering with their other shoppers that have bad experience and received such products to make full video about them and other companies that take advantage of loopholes in business registration and regulations in the US. You can read the article “ 30 N. Gould St. businesses blur lines of what it means to be a Sheridan business
” in Wyoming News to learn more about them and similar businesses

The team was great and easy to work with, very responsive and helpful in notifying me about my order. Would order from them again anytime

Great, quick reply from ‘Ness’ at customer support, kindly supported my mistake with little to no hassle, great service!

Incredibly beautiful and well-made product (leather phone case). I had visited the site a handful of times leading up to purchase and viewed my intended case, but somehow when I was ready to buy, I must have selected the wrong model (iPhone 12/12pro, instead of iPhone 12 mini). Product comes internationally, so the free shipping option is a bit on the slow side. I would gladly pay $10 to cut that time in half or better if given the option.

Anyway I emailed them Saturday about the mistake, (probably mine). They replied on Saturday night/Sunday morning, which was fast, and on the weekend!

I’ve ordered the right one now and will be back to leave another review when it arrives, assuming it has the same stellar product quality as the other one I’ve received.

2/1/26
Total garbage! Ordered their product, never received it and they refused to fix the problem. Zero customer service involved. When you call their number it’s an answering machine! More to follow.

2/6/26
Follow up from email received by their customer service told to go f?$& myself followed by berating my current president. This was entirely unprompted. Not sure what is happening with this company, however, I would steer clear from them entirely…

I bought a protecting case for my iPhone and after using it for a few weeks, found out that one of the corners had a crack. Thinking that this was a material defect, I wrote to MaxPureCase. MaxPureCase answered to my complaint super fast and polite. It was pointed out that the case must have been dropped and broken because of the fall.
My fault!
As a gesture of goodwill MaxPureCase send me a replacement on the spot!
Thank you so much for your generosity!

Much like Jeremy, who wrote the review prior to me, I’ve had the same treatment. I ordered a phone case for my husband as one of his Christmas gifts and it is the wrong size for his phone. Admittedly i think that I made a mistake with the size but regardless I emailed four times and have received no response. I followed all guidelines regarding refunds and exchanges and literally - radio silence. My husband has now bought his own case and told me to just get a refund but no one responds and I’m stuck with a case I can’t use, packed up to return, and am out of pocket. Totally unacceptable customer service be warned

The worst customer service you can imagine there products are fake and cheap low quality when asked to return especially when the packaging was intact they refused instead they wanted more to ship a different product I just wanted my refund NEVER ORDER OR TRUST THIS SITE THEY RIP YOUR MONEY OFF AND SELL YOU CHEAP FAKE CASES AND GIVE NO REFUNDS RUDE CUSTOMER SERVICE HORRIBLE

I had an issue with my order being delayed, but MaxPureCases handled it extremely well. Their customer support team responded quickly, was super professional, and actually cared about fixing the situation.
Even though the delay wasn’t directly their fault, they still offered a solution and helped me get a replacement case right away. Communication was clear, they were honest about everything, and the whole process was smooth.
It’s rare to find a company that takes ownership like that and treats customers with respect. I really appreciate the help and I’ll definitely order from them again. Highly recommend!

We love MaxPure cases. They have a wonderful selection of covers and the quality is outstanding. Their customer service goes way beyond other companies of any kind. We highly recommend them.

Great experience with Max Pure Case. Fast delivery and my issue was resolved quickly without any hassle.

Why didn’t I read these reviews first? Unfortunately these are fake I phone cases.
The cases arrive in opened iPhone cases and on close inspection with my old genuine case, they are clearly fake.
They don’t respond to emails and requests to return items.
Simply avoid if you don’t want to be scammed
Luckily I got my money back from the bank after logging a complaint but it’s outrageous they can scam you

***AVOID AT ALL COSTS.*** Expensive mistake. Scam. I ordered a case and was pleased when it turned up. Perfect colour and identical to an Apple case, complete with Apple logo and box it came in. However, four months later, the silicone has come away all round the screen, and I now need to buy a new case. Customer services don’t exist.

I wanted to return the case that I ordered. They say on their website that you have to send them an email to initiate the return. I have by now written 3 emails (within about 10 days) and have not received an answer. I am worried now that it is a scam.

Scammer. Don’t waste your money for your time. Ordered a genuine Apple iPhone 15 Pro case. The only thing genuine about it was the box. The logo was faded and the case did not fit on the phone. After trying to seek a refund, they tried to make me jump through hoops only to refuse me citing that they couldn’t give me my money back because this would be a loss for them. They’re just stealing from innocent consumers.

They are selling a very good replica, but these are not original Apple cases. As they claim it is Apple, they are committing a fraud.

I purchased a phone case for my daughter but I needed an iphone plus, not regular. When I tried to return it never having been opened based on their return policy below, they said I could not, NEVER ORDER FROM THEM!!

Thank you for choosing MaxPureCases! We value your satisfaction and strive to provide the best service. Please take a moment to review our 30-day return policy, which ensures a seamless return process for you, our valued customer.

Return Eligibility

You may request a return within 30 days of receiving your item, but only if the product arrived damaged or was broken during shipment. We, at MaxPureCases, hold the right to refuse refunds in special circumstances.

To be eligible for a return, please ensure the following:

Your item must be in the same condition as you received it - unworn, unused, with tags, and in its original packaging.
You will need to provide a receipt or proof of purchase.

I received a fake Apple iPhone 15 cover. When I informed the company I was threatened that they will not take back anything if I keep stating that it is fake.