Max Insurance  Reviews 692

i had a flood claim in my new home & the max insurance coverage was amazing, and so was the service provided by Kelly B. she was attentive, proactive, checked in regularly & was all around very sweet & easy to deal with. claim is closed & i couldn't be happier! max insurance is the best!

If you are thinking about doing business with these people don't walk away, RUN!!!!!!!!!
They overcharge people and treat their customers like garbage.
For my policy renewal for home insurance they tried to charge me $28000 and took $2400 for a months fee and then ripped me off again on the return of my money
STAY FAR FROM THESE PEOPLE

Its too bad you have to give a full star. First after one year ower payments have jumped over $60 a month. We have never han an insurance claim and are 45 and 46 yrs old. We had a wind storm beginning of December and just got called about ower claim now Feb 19. We had the roof inspected due to the damage from a 5 star roofer of 50 yrs say the garage and house would need to be replaced. Max insurance sent there own guy then nothing then a second which at that time the damaged side was under snow inspect it without touching a single snowflake on the roof and came back the good side needed $1000 in repairs which is our deductible but good news the bad damaged side we had to get our roofer to nail flaps of roof down now under the undisturbed snow is fine. We even took dated pictures of the snow after he left. When I argued it I was basically told ya sorry its what were going to go off of. Not the 5 star roofer who's been doing this for 50 years. Said I guess ill have to come up with the money and redo it my self and switch companies. Response was ya that's too bad sorry.

I had a great experience with Max Insurance throughout my claim process. They handled everything in a meaningful and reasonable time, which really helped reduce the stress of the situation. Communication was consistent from start to finish, and I always felt informed about what was happening.

A special thank you to Alexandro E., who was professional, helpful, and very polite the entire time. He made the process smooth and easy to understand.

Overall, I’m very satisfied with the service I received and would definitely recommend Max Insurance to others.

-Crawford Family

Responded to correspondence quickly and mostly had all of our answers on the first try. The only issue that we had was pushing us to get our inventory list done too quickly. No issues getting our payout.

Nathan was very helpful and attentive. He would often follow up on all of the documents I needed to provide and would ask for updates on the repairs needed. He filled out all the forms we needed and made the experience as easy as possible, I would definitely recommend him

The company respond well to my claim. I am very satisfied with it

Alex's communication is clear and patient, and always keep me posted for each of the step.

Nathan did the great job to support, response and help me to deal the case quickly.
I felt grateful.

Help- I’m currently a Max customer with insurance for 2 houses. ( expires Feb 13)
My broker, Liebel, does not deal with Max anymore.
I’m unable to contact Max to renew my policy’s. I’ve tried calling, they only talk to brokers. I’ve tried a new broker, and broker said they wouldn’t accept the letter of broker transfer.
Max please call me- I just want to renew and pay.
Steve @ 403-715-3897

⭐ 1 Star – Very Disappointing Experience with Max Insurance

I had an extremely frustrating experience with Max Insurance and would not recommend them. I was insured with them for one year after they offered me what seemed like a great deal when I purchased my property. Out of nowhere, my policy renewal came up, and they claimed they had contacted me by email. I never received any email or notification.

One day, I received registered mail stating that I owed $7,430.27 for the full balance. When I called to cancel the policy, I was told I could not cancel and that I had to pay the full amount or it would go on my record. This felt completely unfair and unreasonable, especially since I was never properly informed.

The service was very unprofessional. Communication was poor, there was no clear explanation for why my rate increased so drastically, and there was no meaningful support when I tried to resolve the issue. Their claims process and customer service are disconnected, and calls did not feel valued or taken seriously.

Max Insurance seriously needs to revisit how they communicate with their clients if they want to maintain a customer base. Respect and transparency matter. Jacking up prices without explanation feels like taking advantage of customers.

My home insurance premium with MAX was on automatic renewal, and the premium went up 700% - from $1700 up to $11,000. After the first payment came out, none of the brokers nor MAX could tell me why, offer any information from their underwriters, nor could I speak to a principal broker or an Insurance manager. They kept giving me vague, condescending reasons about the premium increase, even though the dwelling value went up by 20k, and that's the only change from last year's policy. Kept talking about "the rates of the city that I live in", the rating change due to a body of water being more risky than last year, etc. I live in a quiet little neighbourhood and the only body of water close is the city canal lol. If my house backed onto the Pacific Ocean, my premium wouldn't even be 11 grand.

Get quotes from bigger banks or Intaact.

Bought a policy from them since it was the lowest premium. Paid for a year upfront. Had a water tank leak that was unrepairable and had water damage in the basement. They denied the claim stating that based on their "opinion" the water damage was "pre-existing". Typical of insurance companies nowadays to scam people. Whats the point of home insurance when nothing is covered? AVOID MAX INSURANCE AT ALL COSTS! NOT WORTH THE CHEAPER PREMIUM.

I had a major issue with my home and was displaced for over a month.
When the Insurance Adjuster, Naesha at Max called she was very polite and helpful. She advised me and let me know how my policy would work for me. She was professional from beginning to end.

Specially during the difficult time,They did the amazing job.
Instructions,Follow up, Assist to get the expert advice.
Awesome!

My claim was a difficult one and the agent worked tirelessly to complete the claim. I’m pleased with the service I received,

Ramona was fantastic. Made the entire e patience as low stress as possible.

Even though the process was a bit long (about 4 months), Ramona was courteous, transparent, knowledgeable and responsive throughout the whole process. From the experience, I feel Max Insurance is fair and honest to deal with.

Entire claim process was easy. I was met with kindness and compassion, making a stressful situation less so.

We are very happy with the experience. We just wish for a better price. Our price got off so much that we have to start looking for a different company.