The quality of the jewellery is fabulous , couldnt fault it at all , it comes beautifully packaged .The only reason for the 4 not 5 star is that the courier company that you use in Western Australia t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered an engagement ring and eternity band. Delivery took a little longer than I had hoped, but maybe because I was so excited. They arrived packed with nice presentation while keeping items saf... See more
Company replied
The jewelry is absolutely stunning! It’s beautiful online but so much more prettier in person. I would have given them 5-stars but took off one star because of the wait time. You will wait at least tw... See more
Company replied
I am absolutely delighted with my ring! ❤️ It is beautiful and looks exactly like the photo. I accidentally ordered the ring one size too big, but the customer service was amazing. I contacted th... See more
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Company details
About Maxinejewelry
Written by the company
"Bring women more confidence, elegance and sunshine" is the dream which Maxine wants to come true. Maxine’s mission is to create premium stone that shines like a real diamond.
Contact info
UNIT 616，6F.,KAM TEEM INDUSTRIAL BUILDING,135 CONNAUGHT ROAD WEST,SAI WAN HK , 999077, Hong Kong
- +12762576620
- service@maxinejewelry.com
- maxinejewelry.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing service & the stone has…
Amazing service & the stone has countless facets I’ve never seen a natural diamond as beautiful as my lab diamond from Maxine! Superior!
17 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback!
We are truly delighted to hear that you are happy with your ring and that it exceeded your expectations. Your kind words about its beauty and brilliance mean a lot to our team.
We sincerely appreciate your support and trust in Maxine Jewelry, and we are so glad you had a great experience with us.
Kind regards,
The Maxine Jewelry Team
The service was great place order…
The service was great place order within minutes I received order notification , Delivery service needs improvement I received my order within about thirteen days it was estimated about 7 to 14 days
12 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for your feedback and for sharing your experience with us.
We are truly glad to hear that you were satisfied with our ordering process and the prompt order confirmation. However, we sincerely apologize for the delay in delivery.
Our standard shipping time is usually within 7–10 days, but in some cases, unexpected logistics or delivery delays may occur, which can extend the transit time slightly, as in your case.
We are very sorry for any inconvenience this may have caused. Please rest assured that we are continuously working with our logistics partners to improve delivery efficiency and reduce such delays in the future.
We truly appreciate your understanding and support.
Kind regards,
The Maxine Jewelry Team
I love everything that I have…
I love everything that I have purchased. Y'all have made my heart happy! God Bless
Love in ,
Pamela Wilks
4 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words 😊 We are truly delighted to hear that you love your purchases and that they have made you happy.
Your support means a lot to us, and we sincerely appreciate your trust in Maxine Jewelry. We wish you all the best and hope our pieces continue to bring you joy.
Kind regards,
The Maxine Jewelry Team
I ordered an engagement ring and eternity ring
I ordered an engagement ring and eternity band. Delivery took a little longer than I had hoped, but maybe because I was so excited. They arrived packed with nice presentation while keeping items safe during transit. I have to admit I am pleasantly surprised with quality and visual presentation. My rings are beautiful. I wear them daily for work and social and lounging around the house. Even showering and doing chores like laundry and dishes. Quality is top notch and I love my rings.
18 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your experience with us!
We are truly delighted to hear how much you love your engagement ring and eternity ring. It means a great deal to us to know that our products—in terms of packaging presentation, quality, and overall appearance—have exceeded your expectations. We fully understand the excitement that comes with receiving such a special treasure, and we are deeply grateful for your patience during the wait—especially given that shipping logistics can occasionally be subject to unavoidable delays.
Should you require any assistance or have any questions in the future, please do not hesitate to contact us. We are always here to serve you.
Thank you again for your support!
Sincerely,
The Maxine Jewelry Team
I like the pear cut ring very much and…
I like the pear cut ring very much and quality is great. I’m very lazy to write review but I have to write a review for the ring it’s absolutely stunning. I’m very happy impressed with it.
6 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your feedback with us, especially when you mentioned you’re not a big fan of writing reviews—we truly appreciate the effort!
We’re absolutely delighted to hear that you love the pear cut ring and that its quality met your expectations. Knowing that you find it stunning and that it has made such a great impression means the world to us.
Your satisfaction is our greatest motivation, and your kind words encourage us to continue providing beautiful, high-quality pieces. If you ever need any assistance or are looking for something special in the future, we’re always here for you.
Thank you again for your support!
Warm regards,
Maxine Jewelry Team
It looks better than my other diamond…
It looks better than my other diamond rings
11 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for sharing your kind words!
We’re absolutely thrilled to hear that your new piece looks even better than your other diamond rings. That’s truly one of the highest compliments we could receive, and it means so much to our team.
At Maxine Jewelry, we’re committed to offering exceptional quality and brilliance, and we’re so happy that you can see and feel the difference.
We sincerely appreciate your support and look forward to serving you again in the future!
Warm regards,
Maxine Jewelry Team
Exceptional customer service and quality
Exceptional customer service. Great quality. Recommend !
9 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with both our customer service and the quality of your purchase. Your kind words truly mean a lot to our team at Maxine, and they motivate us to continue providing the best experience possible.
We sincerely appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
Maxine Customer Service Team
The ring is breathtaking
The ring is breathtaking. I've had a lot of compliments since I started wearing it! I absolutely love it!
6 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words!
We are absolutely delighted to hear that you find your ring breathtaking and that it has been receiving so many compliments. Knowing that you love it truly means the world to us—it’s exactly what we strive for with every piece we create.
Your satisfaction and happiness are our greatest rewards. Thank you for choosing Maxine Jewelry and for taking the time to share your experience with us.
If you ever need anything or have any questions, please don’t hesitate to reach out—we’re always here for you.
Warmest regards,
Maxine Jewelry Team
My ring was so lovely
My ring was so lovely, it arrived within 8 days. So sparkly and sophisticated looking. Have bought another.
6 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind feedback.
We’re truly delighted to hear that you love your ring and that it arrived promptly. It means a lot to us that you found it sparkly and sophisticated, and we’re especially grateful for your continued support in placing another order.
We sincerely appreciate your trust in Maxine Jewelry and look forward to serving you again.
Kind regards,
The Maxine Jewelry Team
Love my ring and so far so good and the…
Love my ring and so far so good and the star earrings are gorgeous
5 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind feedback.
We’re delighted to hear that you love your ring and that everything is going well so far. It’s also wonderful to know that you find the star earrings gorgeous—your satisfaction truly means a lot to us.
We sincerely appreciate your support and hope you continue to enjoy your pieces.
Kind regards,
The Maxine Jewelry Team
Can’t recommend Maxine jewellery rings…
Can’t recommend Maxine jewellery rings enough I bought a wedding set & they are so sparkly & great quality! The packaging is lovely too! 🥰
20 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback.
We are absolutely delighted to hear that you love your wedding set and that you are happy with the sparkle, quality, and packaging. Your kind words truly mean a lot to us and motivate us to continue delivering beautiful pieces and excellent service.
We sincerely appreciate your support and trust in Maxine Jewelry.
Kind regards,
The Maxine Jewelry Team
The most stunning ring I have ever seen…
The most stunning ring I have ever seen and my husbands rig is also beautiful we wear our rings everywhere and we get compliments everytime we love our rings
31 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind and heartfelt review! We are absolutely delighted to hear that you and your husband love your rings and wear them everywhere. It truly means the world to us to know that our pieces can be part of your everyday life and special moments.
We’re especially happy to hear that you’ve been receiving compliments—there’s nothing better than seeing our customers shine with confidence and joy. Your satisfaction and happiness are exactly what we strive for at Maxine.
Thank you again for choosing us and for sharing your experience. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here for you.
Warmest regards,
The Maxine Team
Last month,my mom ordered 400$ worth…
Last month,my mom ordered 400$ worth sets of ring from Maxine. She ordered 8.5 size but we received 4.5 size last week. We’d like to return the items and request the exact new 8.5 size items that she ordered in the first place. Otherwise, this is going to bring a bad name to Maxine.Plz, take responsibility for the mess u brought up.
31 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your message, and we are truly sorry to hear about this situation.
Based on the information provided, we were unable to locate the order in our system. To assist you further and verify the order details, could you please kindly contact our after-sales team at service@maxinejewelry.com and provide the order number?
Once we receive the order information, we will carefully review the size details and provide you with a satisfactory solution as soon as possible.
We sincerely apologize for the inconvenience caused and appreciate your cooperation.
Kind regards,
The Maxine Jewelry Team
Beautiful ring
Easy ordering, reasonable shipping time, and the most beautiful and perfect fitting ring. I absolutely love it. It was exactly what I was looking for.
25 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind and thoughtful review.
We are truly delighted to hear that you found the ordering process easy, the shipping time reasonable, and most importantly, that the ring is beautiful and fits you perfectly. It means a lot to us that it was exactly what you were looking for.
Your satisfaction is our greatest motivation, and we sincerely appreciate your support. We look forward to serving you again in the future.
Kind regards,
The Maxine Jewelry Team
My delivery was speedy and the ring I…
My delivery was speedy and the ring I purchased was exactly as described. I love it and I highly recommend others to purchase from Maxinejewelry.
16 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback!
We are thrilled to hear that your delivery was speedy and that the ring met your expectations. It truly means a lot to us that you love your purchase and would recommend Maxine Jewelry to others.
Your support and kind words encourage us to continue providing the best products and service possible.
We look forward to serving you again in the future.
Kind regards,
The Maxine Jewelry Team
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words and support!
We are truly delighted to hear that you love our company and are satisfied with both the quality of our products and our service. Your feedback means a lot to us and motivates us to continue providing the best experience possible.
We look forward to serving you again in the future.
Kind regards,
The Maxine Jewelry Team
I LOVE IT!!
I LOVE IT!!! I was absolutely shocked at how beautiful the ring was that I purchased. It is stunning!
23 May 2025
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback!
We are absolutely delighted to hear that you love your ring and that it exceeded your expectations. Your kind words truly mean a lot to us, and we’re so happy that you found it stunning.
Thank you again for your support, and we hope to serve you again in the future.
Kind regards,
The Maxine Jewelry Team
Reply from Maxinejewelry
Dear Valued Customer,
Thank you so much for taking the time to share your feedback with us!
We are thrilled to hear that your order was completed quickly and that you are satisfied with the product. Providing fast service and high-quality items is always our top priority, so it truly means a lot to know we met your expectations.
Your support and kind words motivate us to continue delivering the best possible experience to all our customers.
If you have any questions or need assistance in the future, please feel free to reach out—we’re always here to help!
Thank you again for choosing Maxine. We look forward to serving you again soon.
Warm regards,
Maxine Customer Service Team
Very good quality ring and it looks…
Very good quality ring and it looks great on it
21 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Valued Customer,
Thank you so much for your wonderful review!
We are truly delighted to hear that you are happy with the quality of your ring and that it looks great on you. Your satisfaction means the world to us, and your kind words are a great encouragement to our team.
At Maxine, we are committed to providing beautiful, high-quality jewelry and an exceptional shopping experience. It brings us joy to know we met your expectations.
If you ever need any assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to help!
Thank you again for your support—we hope to serve you again soon.
Warm regards,
Maxine Customer Service Team
My girl loves the ring
My girl loves the ring. I got exactly what I ordered.
24 March 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for taking the time to share your feedback with us. We are delighted to hear that the ring you ordered was exactly what you were hoping for, and that your girl loves it!
At Maxine, we are committed to providing our customers with high-quality products and a smooth shopping experience. Your satisfaction is our priority, and we're so glad we could meet your expectations.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future.
Kind regards,
The Maxine Jewelry Team
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