Maximus made the process of onboarding and initial lab work very streamlined. Provider is great. A few delays with shipping but most medication is shipped promptly after provider approves refill
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPS lost my medication delivery. I filed a claim as UPS directed, but then could get help from UPS for days — other than a “delivery proof picture” that was NOT MY HOUSE!!!!! Maximus took over and... See more
Company replied
I will say customer service definitely responds quite quickly and that’s a relief. Too many times you join up for things and then you’re forgotten, and at Maximus it’s been a great experience so far.... See more
Company replied
Medication os potent and works great TRT. Customer service is responsive and helpful. Dr response time is quick and answer any questions and concerns .lab kits are easy painless and return time is goo... See more
Company replied
Company details
Written by the company
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Our promise to you
Written by the company
- Optimized health, on your terms.
- Maximus connects you with clinically proven therapies for hormonal health and vitality — no waiting rooms, just science-backed results from home.
- Convenient. Discreet. Effective.
- From consultation to delivery, we make it simple to take control of your health — wherever you are in your journey.
Contact info
Santa Monica, United States
- (213) 770-0629
- maximustribe.com
Feel like yourself again.
4.4
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Just did my bloodwork test at home and…
Just did my bloodwork test at home and fedex picked it up. Easy to do.
Also reached out to customer support for some questions and they have been very prompt with the responses.
Thank you!!
13 May 2026
Unprompted review
Reply from Maximus
We're glad the at-home testing and support experience have both been straightforward and responsive. We look forward to continuing to support you through the process.
Professional and efficient
Professional and efficient. The process is well design and works fairly effortlessly.
13 May 2026
Unprompted review
Reply from Maximus
A well-designed process that gets out of your way is exactly what we aim for, Shane. We look forward to continuing to support you.
Customer services is a little slow in…
Customer services is a little slow in getting back to you .
12 May 2026
Unprompted review
Reply from Maximus
Thank you for the honest feedback — response times are something we take seriously and are always working to improve. We encourage you to reach out again if there is anything unresolved, and we will make sure it gets addressed promptly.
Easy to use the app
Easy to use the app, easy to communicate. Very happy with the services.
9 May 2026
Unprompted review
Reply from Maximus
We're glad the app and communication have made the experience feel effortless. We look forward to continuing to support you, Shannon.
Medication AND Customer Service
Both the medication and the customer service have always exceeded my expectations. Anytime I have an issue with my account or the website, customer service fixes the situation quickly and completely. The medication works as intended — very very pleased.
5 May 2026
Unprompted review
Reply from Maximus
Knowing that both the clinical and support sides of the experience have consistently exceeded expectations is exactly the standard we hold ourselves to, Phillip. We look forward to continuing to deliver that.
Another shady online TRT company
This company looks great on the outside. They are super happy to take your money as quickly as possible. Customer service is absolutely abysmal. I had an issue with a TRT bottle and it took them 3+ weeks to get the issue fixed. I asked many times to have someone call me through email, chat and text and never got anyone to call me. They have now billed me for bloodwork 3 times in just over 60 days, which is insane. They don’t tell you they are shipping the $100 kit, they just send it. They also don’t mention that your first bottle is $100 and then it goes up to $200 unless you pay in full by the year. Just super scammy type stuff. Only went with them because the TRT MCT, but will find another company and filing fraud on my credit card for their awful practices.
8 May 2026
Unprompted review
Reply from Maximus
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
A healthy lifestyle
Maximus is a top notch organization and I'm happy with what they're doing to help me achieve a healthier lifestyle.
8 May 2026
Unprompted review
Reply from Maximus
Supporting a healthier lifestyle is at the core of what we do, and it's great to hear it's making a difference. We look forward to continuing to be part of that journey.
Reply from Maximus
We're glad the support experience has stood out, Clay. We look forward to continuing to be there when you need us.
Easy communication and I feel like the…
Easy communication and I feel like the providers listen to my concerns tailored a plan that works for me and my body.
8 May 2026
Unprompted review
Reply from Maximus
Personalized care that actually listens and adapts is what sets a good experience apart, and we're glad that's coming through. We look forward to continuing to support you, Nicole.
Great customer service
Great customer service, quick response and the doctor is so kind and helpful.
8 May 2026
Unprompted review
Reply from Maximus
We're glad the support team and physician have both been delivering the attentiveness you deserve, Sarah. We look forward to continuing to support you.
Great team
All my dealings with Maximus have been very professional and courteous. All my deliveries are on time billing is always correct. I’m working with a great team. Thank you.
7 May 2026
Unprompted review
Reply from Maximus
Consistency across billing, delivery, and care is something we take pride in, and it's great to hear it's coming through. We look forward to continuing to work with you, Dave.
The service is awesome
The service is good, and everything is very legitimate. The shipping from the pharmacy is fast as well. I am hoping that we can see more products in the future, like GHK-Cu or some other things.
6 May 2026
Unprompted review
Reply from Maximus
We're glad the service and shipping have been hitting the mark, and we appreciate you sharing your thoughts on future product offerings. We look forward to continuing to support you.
I’ve been with other services
I’ve been with other services. Maximus tops them hands down
7 May 2026
Unprompted review
Reply from Maximus
Knowing the experience holds up against the alternatives means a great deal to us. We look forward to continuing to earn that distinction.
Excellent service
Excellent service, excellent customer support, excellent products! I would recommend to anyone who is wanting to increase their T.
6 May 2026
Unprompted review
Reply from Maximus
We're glad the service, support, and products have all delivered. We look forward to continuing to support your progress.
What is there to say
What is there to say? 3 bottles just showed up one day with no information, no ingreditents, nothing for what purpose, how many for what purpose....Yeah, just what I need on Holloween thrown in with my candy.
5 May 2026
Unprompted review
Reply from Maximus
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
Maximus made the process of onboarding…
Maximus made the process of onboarding and initial lab work very streamlined. Provider is great. A few delays with shipping but most medication is shipped promptly after provider approves refill
5 May 2026
Unprompted review
Reply from Maximus
We're glad the onboarding and provider experience have been strong, and we appreciate your patience on the shipping side. We'll continue working to make delivery as reliable as the rest of the experience.
Excellent care and availability from my…
Excellent care and availability from my physician.
5 May 2026
Unprompted review
Reply from Maximus
Thank you for sharing that — accessible and attentive physician care is central to what we aim to provide. We look forward to continuing to support you.
Maximus is awesome
Maximus is awesome! The initial process is quick, I can reach out to my doctor or customer service with any questions or concerns. My testosterone is packaged well and has never come damaged or late. Would highly highly recommend!
4 May 2026
Unprompted review
Reply from Maximus
We're glad the onboarding, communication, and delivery have all been consistently solid. We look forward to continuing to support you.
Reply from Maximus
Easy, good value, and stress free is exactly the experience we aim to deliver. We look forward to continuing to support you.
Wonderful communicator
One customer service employee named 'Reynaldo' is the most compassionate & empathetic helper I have EVER communicated with by e-mail over a difficult order. What an asset to your staff & company!! Sincerely, Billye Drew
3 May 2026
Unprompted review
Reply from Maximus
Compassionate and empathetic support, especially during a difficult situation, is exactly the standard we hold our team to. We'll make sure he hears this feedback.
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