Maximus Reviews 

Maximus is an amazing company and has helped me improve my overall wellbeing. Dr Cam and the team rule.

I've been using Maximus Tribe's sermorelin protocol for a few months now, and the impact on my sleep has been the most noticeable benefit. Prior to starting, I frequently woke up in the middle of the night and rarely felt fully rested in the morning. Since beginning sermorelin, I'm falling into deeper sleep more quickly, staying asleep through the night, and waking up feeling genuinely restored.
The onboarding process was straightforward, the clinician consultation was thorough, and shipments have arrived on time. If you're considering sermorelin primarily for sleep quality, my experience has been very positive.

The medication is up to par with any other site from what I have seen. Medical staff is responsive and attentive, and the Customer service is outstanding.

I have just received great service and advice compared to other mens heath sites.

I’ve had a great experience with Maximus Tribe. Their products are top quality—well-made, reliable, and exactly as described. What really stands out is their customer service: responsive, helpful, and genuinely focused on making sure you’re satisfied. It’s clear they take pride in both what they sell and how they treat their customers. Highly recommend.

Timely meds. Easy access to MD if questions

Fast and friendly service
Very attentive and helpful

Great customer service, I had one minor issue with an order and they resolved in in no time.
My doctor is also great and I feel so much better and am back to regular exercise.

Pablo is the GOAT of Customer Service. He addressed my concern in just one email. Please give this guy a raise.

Good product got it fast and was good price.

Noticeable improvement in focus and energy. Very responsive to workouts. Easy and quick to get started. The process has been a breeze.

Very easy to talk to and very understanding of any issues. Excellent customer service.

No pressure with options. Multiple routes on how I would like my health and treatments. Responsive answers to all my questions and my Doc in the mix to back them up.

Great service, excelent products and guarantee

Dr. holmberg provided a great 1 on 1 experience. I feel a very noticable increase in energy and muscle development. I've been training for about 32 years and with age have noticed a decrease in energy level which is now back to a more youthful energy. I highly recommend Maximus

Speedy responses to my questions. Timely delivery of my medication and seeing results. VERY HAPPY!

After an extended period as a paying customer, I cannot recommend this company.

This was not a one-off issue. It was a consistent, ongoing pattern of problems across doctors, customer service, and fulfillment that never meaningfully improved, even after repeated escalation through multiple channels.

This is a telehealth service involving prescribed medication. That carries a higher expectation of accuracy, consistency, and reliability. Delays, errors, and lack of coordination are not minor inconveniences in this context. They directly impact continuity of care.

Over time, I experienced repeated issues including:

- Doctors issuing incorrect prescriptions, inconsistent quantities, or incomplete orders
- Medications arriving late, partially fulfilled, or not at all
- Shipments sent to the wrong address multiple times, even after updating and confirming it repeatedly
- Orders missing medications or basic supplies
- Refills not being triggered correctly, requiring manual follow-up
- Conflicting timelines, such as being told something would take a few days and it stretching into a week or more with no proactive communication

A particularly concerning pattern was the lack of coordination between their system and pharmacy partners. I was explicitly told my address was correct, yet shipments continued going to the wrong location. Parts of the same order were sent to different addresses, and replacement shipments were sometimes required more than once for the same issue.

Customer service was consistently reactive and often ineffective. A typical interaction involved being told something would be looked into, followed by either a vague or incorrect response, or no follow-up at all. In many cases, I had to reach out multiple times just to get basic updates.

There was little to no ownership of issues from start to finish. I was frequently left wondering whether anything had actually been done unless I followed up repeatedly. Even when responses came, they often did not directly address the question being asked.

I also experienced situations where timing mattered and I clearly communicated that medication was needed by a specific date. Even with repeated emphasis over weeks, I still could not get a clear answer on whether it would arrive on time. In some cases, there was not even a shipping label created while I was being told things were in progress.

I attempted to resolve issues through customer support, Discord, and escalation to senior leadership. While issues were acknowledged and explanations were provided, the same categories of problems continued afterward.

Even routine account changes became difficult. When attempting to modify my subscription, I was given conflicting information about available plans. Options were visible in their own portal but could not actually be used, with the explanation that the system had not been updated.

The core issue is not that mistakes happen. Every company has them. It is the complete lack of consistent ownership, unreliable follow-through, and no observable improvement over time. I have lost count of how many times I had to follow up on the same issues.

If you are considering this service, be extremely cautious, especially with any annual commitment. In my experience, the issues are ongoing rather than isolated, and resolving them requires significant and repeated effort on your part.

I wanted this to work. It did not.

Super fast communications with Maximus and my Doctor. Shipping has been quick as well. Just a great experience overall so far.

Quick results. I’m informed on everything you do!