Maxi-Cosi UK Reviews 

Our 2 way fix base broke after 12 months, just before the Covid pandemic. I was worried I would have to pay another £199 to replace as I looked at the website and it said they had a lifetime warranty for people who registered their product (which I had not). I emailed Maxi-Cosi in February via their website and had a response in two days. They were happy to look at the fault and I had to box the item and arrange a day with their courier to be collected. Then Covid hit so I presumed it wouldn’t get sorted till after so I left it. I contacted them three months later to sort - they arranged collection on Tuesday 2nd June and the base was fixed and returned by Friday 5th!
Great customer service especially as I was delayed in getting back to them.
Pro Tip. Always register your products!

Decent car seat but constant upgrades, name changes, system changes means that they force you to make multiple purchases. Impossible to understand what is best for you and what is compatible with what.

I would give them 0 if I could.

Our £300 car seat had a fault with it, and instead of trying to remedy the situation by picking the item up or replacing it, they rang me to sell me a box to return it.

Tells you a lot about the type of company they.

Great car seats for every age of baby. Had them since the birth of my baby. The romer now is so good. Just wish us had a cup holder and a hook to hold the straps back.

Poor quality product and customer service lacking. The car seat I ordered arrived in a battered box with no internal packaging at all. I refused the delivery as I was concerned the seat may have invisible damage (fairly worrying for something as important as a newborn child's car seat). Customer service were less than helpful on the three occasions I contacted them regarding the refund. It took over 14 days to receive the refund and this was only because I emailed saying I was going to take it to PayPal. I purchased the same car seat on Amazon as I needed it urgently. Again it arrived in inadequate packaging and the seat itself was poor quality and cheaply made. It didn't fit the adaptors for my Bugaboo pram correctly, despite being on the list of seats which 'do' fit (it wouldn't click into place and would be incredibly difficult to change from car to pram with a baby in). I purchased a different brand of seat and you can feel the difference in quality, plus it easily fits the pram adaptors, all for the same price. To top it off, Maxi-Cosi asked me to review my purchase for their website. I sent a similar review to this one here but received an email saying it 'hadn't been accepted this time'. Looks like they only publish positive reviews! Avoid.

Maxi Cosi Don't care about their customers, happy to create a highly confusing naming convention for their products and then pass off all responsibility to retailers. Also not willing to escalate complaints. Not an ethical company avoid!

I was involved in a moderately severe car accident in August 2019. We were hit from behind at 20mph. It was a scary experience as we had two children in the back. One of the car seats involved was a Maxi Cosi Pebble. It was occupied by a 5 month old baby who was thankfully fine.

I contacted Maxi Cosi customer services to see if the car seat needed replacing and they assured me that it was safe to continue using the seat (indeed in a later telephone conversation I was assured that it was 100%safe).

Two months later, my insurance company disputed this and advised me to replace the seat. I contacted Which? and they informed me that "our crash tests show that even at a very low speed car seats and isofix bases can incur cracks that can compromise the structural integrity and mean that it is no longer safe to use".

The Royal Society for the Prevention of Accidents advise that it is better to be safe than sorry and to replace the seat after and accident. They also state that "the only reliable way to test whether a child seat is still capable of providing the protection for which it is designed would be to conduct laboratory tests, which would themselves destroy the seat."

ROPSA also state that "some manufacturers give advice about the circumstances in which the seat should be replaced". This prompted me to look at my Pebble handbook which states "replace the Maxi Cosi Pebble after an accident".

When I tried to complain to Maxi Cosi, no complaints procedure was explained to me. I repeatedly asked about the circumstances where the seat should be replaced, and the exact criteria they used to asses the safety of my seat, but they refused to answer this question.

I posted my review to Facebook last week and instead of a response on their webpage, they emailed me to say that "they would no longer engage in any correspondence involving this matter".

Trading Standards have advised me to ask again for a copy of their complaints procedure by sending a letter via recorded delivery.

I believe they advised me that my seat was safe because they offer a "Swap Service". Therefore they may be reluctant to replace seats as it would be a financial loss to them, The decision to replace a car seat should never, ever be based on a financial incentive - it should be about a child travelling in a safe seat. I believe they were only able to offer me "probably safe" advice - I wanted to know the "absolutely safe" advice.

Awful experience. We bought a base and two car seats. The seat jammed into the base but wasn't fully locked-in. We took it back to the store we bought it from to be told Maxi-Cosi's policy is return & repair. I don't think most parents would want a repaired car seat, even by the manufacturer. But the most terrible aspect was the response by the Maxi-Cosi customer service team. To call it robotic would be an understatement. Truly awful. The store eventually provided a loan seat. MC on the other hand basically said not our problem until we can prove you haven't broken it.

We bought a maxi cosi car seat and it is so easy to use and fit so we bought another one for my wife's car (even though it is easy to move, it was becoming a pain to keep switching between the cars!).

My wife had a sportier car with slightly bucket seats and so the seat wasn't quite compatible with the maxi cosi chair so we requested to send it back. No questions asked, customer service were fantastic and agreed to refund, arranged the DPD returns, all we had to do was take the seat to DPD.

I really can't fault them as the onus should be on us to make sure the seat is suitable. Having had a great experience with the first one we didn't even think about it so entirely our issue, but maxi cosi were great throughout and refunded immediately. There seems to be some feedback where others weren't as impressed but I can only go on our experience and I can highly recommend them as a company for their service and products.

Own both the Pebble (0 to approx 15 months) and Pearl (1yrs plus) car seats, with the family fix base. Very easy to install, and the safety lights are reassuring that the seat and baby are correctly in place. Adjusting the straps is very easy, especially with a wriggling toddler. The recline on the Pearl seat is very easily operated. The Pebble seat is lighter than other makes, so carrying the baby to the car is less back breaking ! Very happy with these products.

Arrange to have my isofix familyfix base collected for repair. After dpd taken my parcel it has not been lost. Can’t get any information from dorel U.K. (manufacturers) and don’t give you any update on what’s happening. Worst service Iv ever had! Would recommended going to another retailer 100%. Never again!

Edited:

Just had a manager call - the issue will be resolved by Monday midday. This answer is perfect as I know something will be done. Would advise to speak with a manager as other people shouldn’t be working in customer service!! Still not 100% but it was a response I agree with.

Nice products but too many incompatibilities caused by constant upgrades in the hunt for profit. We bought a maxicosi family fix base, compatible with the Pebble and Pearl car seat. After upgrading from the Pebble to the Pearl (since both apparently fit the base) we discovered that the brand new Pearl we purchased doesn't actually for the Family Fix (as stated) because the latest Pearl was actually called the 'Pearl iSize' (which is incompatible). This is just too confusing for the average consumer (bordering misleading to force consumers to buy the latest isize base no doubt), and was not made clear by the retailer (John Lewis, who will shortly also be receiving a 1 star review). Now we have to waste time returning and repurchasing the correct seat. Maxicosi - stop being greedy and concentrate on perfecting your existing products instead of forcing consumers great confusion and inconvenience with unnecessary upgrades and requirements to spend more on compatibility !!

Bought a Quinny Yezz (part of the Dorel/Maxi cosi group) and have had numerous problems including the frame snapping, screws coming undone and a wheel coming off. Customer services haven’t been helpful, and don’t seem concerned of the potential dangers, and now am left with a unusable buggy. Will avoid the Dorel group until they can sort out there customer service department.

Bought a Maxi-Cosi car seat (expensive) together with pram and carrycot few months ago in John Lewis Oxford street. It’s now broken as faulty and neither John Lewis neither Maxi Cosi want to replace the item.
Proof of purchase and photos of the damaged item provided.
It’s very disappointing that such reputable companies did let me down on a such important item for the safety of my baby!
I now need to buy another car seat for my baby...
Terrible service!!!
Luigi